--- description: Learn more about Userback. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userback Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Userback](/software/114481/userback) # Userback Canonical: https://www.getapp.com.au/software/114481/userback Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/114481/userback?page=2) > Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly. > > Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Userback Collect 65% more feedback from end-users with embeddable feedback widgets and surveys. Enrich every submission with technical metadata to get the the heart of any problem 10X faster. Understand user sentiment with in-app surveys that generate up to 50% response rates, so you get the insights you need faster. Track high-priority users and create segments to target feedback and surveys with high precious to avoid fatiguing your users. Make any feedback visual with screen annotations, video recording, and attached sesion replays. The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 71 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userback - **Location**: Rochedale, Australia - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Userback offers simple pricing with unbeatable value for teams of all sizes, from early-stage startups to large enterprises. Free Forever Plan: Ideal for early-stage teams needing just the essentials. This plan is free forever and includes unlimited feedback collection, two feedback projects, 7-day feedback availability, unlimited team seats, and access to all core features. Team Plan: Designed for growing teams managing feedback more effectively. Priced at $7 per seat per month when billed annually, this plan includes everything in the Free plan, plus unlimited feedback availability, optional feature portal add-on, project management integrations, Zapier automation, customizable feedback widgets, and feedback management tools. Note: This plan supports a maximum of 5 seats. Business Plan: Suited for scaling teams needing more advanced tools. Priced at $15 per seat per month when billed annually, this plan includes everything in the Team plan, plus 25 feedback projects, AI Assist, new feedback automation tools, reply templates, developer tools, session replay capture, JavaScript SDK, user surveys, behavioral targeting, and custom branding. Business Plus Plan: Tailored for enterprise teams requiring extra control and support. Priced at $23 per seat per month when billed annually, this plan includes everything in the Business plan, plus advanced privacy controls, record all user sessions, custom workspace domain, team member roles, team comment controls, single sign-on (SSO), hCaptcha, premium support, and SOC 2 report. Userback also offers a customizable Feature Portal as an add-on, allowing teams to collect, prioritize, and manage feature requests with user voting and public roadmaps. All new users can start with a free trial, making it easy to explore the platform and find the right plan for your team. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Audit Trail - Backlog Management - Bug Tracking - Bug/Issue Capture - CES Survey Structure - CSAT Survey Structure - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customer Segmentation - Customisable Branding - Customisable Forms - Customizable Fields ## Integrations (19 total) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Bug Tracking Software](https://www.getapp.com.au/directory/1003/bug-tracking/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [Kanban Tools](https://www.getapp.com.au/directory/1623/kanban-tools/software) - [Task Management Software](https://www.getapp.com.au/directory/570/task-management/software) ## Alternatives 1. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.getapp.com.au/software/9953/jira) — 4.4/5 (15312 reviews) 3. [Asana](https://www.getapp.com.au/software/90584/asana) — 4.5/5 (13547 reviews) 4. [ClickUp](https://www.getapp.com.au/software/106331/clickup) — 4.6/5 (4561 reviews) 5. [Wrike](https://www.getapp.com.au/software/9964/wrike) — 4.4/5 (2887 reviews) ## Reviews ### "Get feedback on designs from clients" — 5.0/5 > **John** | *23 March 2021* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana. > > **Cons**: As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further. > > As well as feedback, you can also use it for new business via their browser extension, as you can annotate any website marking improvements. ----- ### "Simple to use, clear feedback that avoids the back and forth." — 5.0/5 > **Matt** | *23 March 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback. Users spot something amiss, click a feedback button and you get feedback that's almost perfect and unambiguous. Rarely do you need to ask for further clarification. - The Userback team are very active in developing new features and enhancements We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better. The software has really evolved beyond expectations. It now handles feedback for client designs. Allows video feedback and recently started providing things like the console logs and events from the browser. It's filling the needs for which it was intended, but they keep adding new features that really benefit our business. > > **Cons**: Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients to make things clear. Userback have addressed all of these issues now - The reply mechanism is more of a ticket system to resolve issues - You can clone the feedback widget from similar projects - The user interface is much more refined and clear. Really simple to provide feedback. My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow. > > I can't say better things about Userback. It's one of those rare products that really deliver on what it is intended to do. But over and above that, make improvements and add features that are actually useful. All without moving away from what it is meant to do - Make the feedback process quick and easy to perform. Make the feedback being provided clear and concise that pinpoints exactly what is needed. It's also really simple for us to add to our products. For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us. A simple IF statement in our case allows us to manually load the widget as needed. ----- ### "Global Review" — 4.0/5 > **Célia** | *2 March 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Bug features and client feedback on developing software > > **Cons**: Language traduction , I can not traduce it for my French client > > GReat experience Client find it simple of use so great tool ----- ### "Userback insights after using it DAILY for the past two years" — 5.0/5 > **Kenton** | *23 March 2021* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district. > > **Cons**: Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial. > > We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment. ----- ### "A critical tool" — 5.0/5 > **Jess** | *2 March 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog. > > **Cons**: When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately. > > The customer service is great. We have suggested improvements or raised bugs in the past and always been impressed with the response. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/114481/userback?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/114481/userback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data