ResMan Reviews
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465 Reviews
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Basic Information
Reviewed on 05/10/2018
Is good overall. But really dislike certain ways for Move out reconciliation and Pre-closing ways.
Is good overall. But really dislike certain ways for Move out reconciliation and Pre-closing ways.
Pros
I love the texting option, the Bulk Sending messages and e-mails.
Cons
It seems pretty easy but once you are doing pre-closing - or changing period "DATES" if not enter currently- makes it difficult without you knowing and you're trying to figure out reasons. Also, move out reconciliations when you print out a new one instead of searching through the dead files, it gives you the date as of the date you print it and it enters your name , even if its a Reconciliation from 2 years ago with another Manager. I really do not like this, it should have original Final Statement. Plus, let you reverse your mistakes so you can start over. Is like Resman makes you do what Resman thinks is best. So , it's a little annoying. ( I hope I made sense).
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A walk in the park.....
Reviewed on 15/09/2023
Honestly, better than any other Property Management software I've ever used.
Honestly, better than any other Property Management software I've ever used.
Pros
Resman is Constantly updating their software, fixing "bugs", and the help page is an amazing asset that i'm constantly using.
Cons
When creating a new Templet for the residents which includes Emails form and Text form, there is a 160-letter MAX allowed and it's very frustrating to me.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so excited to hear that our solution is "a walk in the park" so to say, and that the knowledge center enables you to be the best in your role you can be! :) That's the goal! I'll be sure to share your additional feedback with the team to help improve future experiences. Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Excellent for SMB's not enterprise ready
Reviewed on 12/10/2018
We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use...
We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use and the layout of the affordable module. We are a larger organization and though it is an excellent product that I would recommend to those in the SMB market or new to property management, it is not quite what I would consider a competitor for enterprise systems, like Yardi Voyager, but better than Realpage OneSite. If you are looking for something robust and engaging for your communities then I would give ResMan chance. If you are looking for something with a stronger emphasis on accounting, investment management, and customization then you might want to consider other options.
Pros
The software has a strong focus on the resident and operations of the community. The layout is simple and easy to understand. Good PM and resident accounting.
Cons
The accounting side is not quite there for investment management, ownership, or advanced enterprise level accounting. The options to customize or create custom reports is difficult and a large learning curve for non-technical users.
Response from ResMan
Dear Sir or Madam,
Thank you for your feedback and thank you for being a loyal customer. We are happy to hear that ResMan has made managing your Affordable communities much simpler. We are also very excited about where we are headed in terms of our accounting and reporting features. Stay tuned. In the meantime, if you need additional assistance or help reaching a specific goal, reach out to me and I can get you connected with our support team.
--Dennis Behrman, SVP of Marketing | [email protected]
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not expensive, but also not very user friendly
Reviewed on 26/10/2023
The simplest thing that normally I could figure out on my own always turned into an hour long call....
The simplest thing that normally I could figure out on my own always turned into an hour long call. 1/2 the time I am given the wrong answer when I call and am required to call back because they are wrong about how certain things work.
Pros
I like the prospect system, work orders, communication tracking, things like that.
Cons
The ledger & accounting system is the worst I have used. You really need to check the other rent management programs and see how easy they make it compared to this system. The simplest thing that normally I could figure out on my own always turned into an hour long call. 1/2 the time I am given the wrong answer when I call and am required to call back because they are wrong about how certain things work.
Response from ResMan
Hello Alyssa, thank you for taking the time to review the ResMan platform. We appreciate you sharing your experience and insight with us! I'll be sure to share your feedback with the team to help improve your experience in the future.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best of the Best
Reviewed on 01/09/2023
Like I stated earlier I have used a lot of different software and Resman is my Favorite!!
Like I stated earlier I have used a lot of different software and Resman is my Favorite!!
Pros
It is user friendly software. I taught myself how to use Resman. I have been on 3 or 4 other software's before. From MIA to several Versions of Yardi, To OneSite. Resman has my vote hands down. I am in no way a computer whiz. But with Resman, it gives me confidence I can do my Job to the best of my ability.
Cons
The thing I dislike the most if I have to pick something is to me when I am using the text feature trying to go back and see what you have texted is a challenge clicking the mouse just so in the right place.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution allows you to put your focus on your residents and the community, instead of issues with your software. That's the goal! I'll be sure to share your additional feedback with the team to help improve experiences in the future. Thank you again for sharing!
- Industry: Executive Office
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Assistant Manager Review
Reviewed on 08/11/2023
I have worked with various softwares and I appreciate how easy it is to understand and learn Resman
I have worked with various softwares and I appreciate how easy it is to understand and learn Resman
Pros
It is user friendly.
Cons
One of the main things that can be frustrating is, I found that when residents are transferred from one unit to another, when the resident attempts to pay rent for their new apartment, due to them using the same email for both apartments it doesnt allow them to pay rent at their new unit because their email address is attached to their old unit. I feel that once the move out rec is done it should void the resident form their previous unit that they transferred from.
Response from ResMan
Hello Francisca, thank you so much for taking the time to review ResMan. We're happy to hear the platform is user-friendly and easy to understand compared to other solutions you've used in the past. I'll be sure to share your additional feedback regarding transfers with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Resman
Reviewed on 07/11/2023
Very pleased with this product - I have been here 26 years and this multi family product is the...
Very pleased with this product - I have been here 26 years and this multi family product is the best one that is out there
Pros
Ease of use - all areas are covered - communication is solid
Cons
Nothing really - its been so easy setting into the use of Resman - its always been functional
Response from ResMan
Hello Shelley, thank you so much for taking the time to review ResMan. We're happy to hear the platform is user-friendly and overall has all the functionality you need to succeed in your role. It means a lot that we're your preferred property management software with the experience you've shared. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan #1 Tool in My Toolbox.....
Reviewed on 06/09/2023
I have only used Resman for 9 months, but I do like that it many things you can get to with 2...
I have only used Resman for 9 months, but I do like that it many things you can get to with 2 clicks or less.
Pros
Knowing how to use all the features is great! When I first started it wasn't super clear but after training and working with it daily having this tool helps everyday functions in management and leasing.
Cons
I highly dislike that there is not an app. Our maintenance would greatly benefit from one.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution provides you with the tools and features to help you be the best in your role, allowing you to put your focus on your residents and the community, instead of issues with your software. That's the goal! I'll be sure to share your feedback regarding the app with the team as we've just released our resident app and have more updates to come! Thank you again for sharing with us!
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Resman
Reviewed on 15/09/2023
I really like this software with proper training this is the easiest and best to use especially in...
I really like this software with proper training this is the easiest and best to use especially in the Affordable Housing Industry
Pros
Easy to understand. easy to use. I love it.
Cons
I need more training on rent use. And rent corrections.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're very happy to hear that our solution is easy to understand and use, hopefully helping you to be the best in your role you can be. It means a lot that we are making a positive impact on the Affordable Housing industry and we appreciate the kind words. That's the goal! Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan
Reviewed on 27/10/2023
-I love the ease of use. Uncomplicated.
-I can access the resident portals from my side, easily fix...
-I love the ease of use. Uncomplicated.
-I can access the resident portals from my side, easily fix their issues or check on the status of their rent payments.
-I like the list at the bottom, I can create reminders for myself.
-We can send the applications and lease agreement over to the applicant a lot more quickly, we generally get the deposits and fees paid asap because they are linked to the applications.
Pros
-User friendly.
-Residents like the portal/ that we can send them payment links, set up autopay, call, email and text to exchange important information.
-Makes the leasing process easier.
Cons
-Occasionally it can be slow to load, but that does not happen often.
Response from ResMan
Hello Lauren, thank you so much for taking the time to review the ResMan platform. We're glad to hear that the platform is user-friendly, and allows you to be more efficient in your day-to-day activities and in your role. I'll be sure to share your additional feedback with the team. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great job Resman
Reviewed on 26/10/2023
Great
Great
Pros
Easy to access.I learned this program and my VP's and Regional Managers call me to ask how to do something in Resman, I took detailed notes when trained.
Cons
I have not issues with Resman at all, I think it's easy to use.
Response from ResMan
Hello Carolyn, thank you so much for taking the time to review the ResMan platform. We're glad to hear that the platform helps you to do the best you can in your role. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Resman Lover
Reviewed on 26/10/2023
Pros
Resman is easy to use, and if I cannot figure something out, the library of information is plentiful. It is easy to search and find the relevant information I need. Customer Service is top-notch. There are many other services that integrate with Resman. Overall, this is the best property management system that I have ever used and I have been in the industry just shy of 20 years.
Cons
Sometimes it will glitch and if a manager and I are sharing screens, I may not have the same updated data. This is easily resolved by restart or a fresh day.
Response from ResMan
Hello Jamie, thank you for taking the time to review the ResMan platform. We're ecstatic to hear the positive experience you've had with us compared to other platforms! We appreciate you sharing your insights with us. Have a great day!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome
Reviewed on 07/11/2023
Never had a real issue, customer service has been amazing and the program has never glitched.
Never had a real issue, customer service has been amazing and the program has never glitched.
Pros
Resman is super user friendly, I have no complaints
Cons
I wish they had an option to write off multiple late fees at one time.
Response from ResMan
Hello Amber, thank you so much for taking the time to review ResMan. We're glad to hear the platform is user-friendly and helps you to succeed in your role on a daily basis. I'll be sure to share your additional feedback with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan took us into the current era, we were stuck in the 80's.
Reviewed on 31/10/2023
Most excellent experience with ResMan thus far and we are only in our 4th month at this point,...
Most excellent experience with ResMan thus far and we are only in our 4th month at this point, though it feels like we have been family forever.
Pros
The difference from what we were to what we now are is night and day. Things are so much brighter now that we have the tools we need to be successful and organized and work fluidly as a team!
Cons
The learning curve is a bit difficult for affordable housing clients like myself, though it may be because we were hiding under a rock and all new to affordable without any on site experienced folks. Overall it would be most excellent to have a few more affordable experts available when we call support but 9/10 times we can wrap up any issues we have within a few days. :)
Response from ResMan
Hello Laura, thank you so much for taking the time to review ResMan. We're glad to hear that the platform has what you need for you and your teams to be successful in their roles in the affordable housing space. We're happy that its been a positive experience working with us at ResMan! I'll be sure to share your additional feedback with the team to help improve in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product, Easy to Use, Lots of Versatility.
Reviewed on 03/11/2023
Great experience. Easy to use. Navigation is fairly self explanatory when searching for what you...
Great experience. Easy to use. Navigation is fairly self explanatory when searching for what you need. Well organized application.
Pros
Ease of Use
Lots of Details
Customize Reports
Cons
That I had not used it sooner. Would like to be able to set a "Home Property" or "Group" on the Boardroom dashboard.
Response from ResMan
Hello Mike, thank you so much for taking the time to review ResMan. We're glad to hear the platform is user-friendly and our reporting functionality helps you to be successful in your role. I'll be sure to share your additional feedback regarding the BoardRoom with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for Affordable Housing
Reviewed on 07/09/2023
Pros
I like that Resman has the ability to apply late fees automatically and the quick qualify feature that quickly checks income and shows what set-aside the applicant would potentially qualify for. I like the TIC creation and how easy it is to follow, it's made a huge difference not having to do them by hand.
Cons
I feel that the integration with AvidXchange could be better as I have noticed before avid, when a P.O was converted to an invoice the P.O would change to "completed" and disappear from your active "approved" queue of P.Os. With avid, these P.Os hang out and it can get confusing if not paying close attention.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution has been helpful for you in the Affordable Housing space as this has been a top priority for us. We hope it helps allow you to put more focus on your residents and the community, instead of issues with your software. That's the goal! I'll be sure to share your additional feedback with the team to help improve future experiences. Thank you again for sharing with us!
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Program
Reviewed on 01/09/2023
ResMan is so far the best and easiest program I have used for my property! Easy to track payments...
ResMan is so far the best and easiest program I have used for my property! Easy to track payments residents information documents dates everything!
Pros
ResMan is so easy to use! All of my residents information is in one spot! Payments information dates documents everything!
Cons
So far I have no con's! I love it! I will have to try and think of some con's to put!
Response from ResMan
Thank you so much for sharing your experience using the ResMan platform with us! We're glad to hear that our solution is intuitive and allows teams to focus on their residents and community, and not issues with their software. We appreciate the kind words and hope you have a wonderful day!
- Industry: Management Consulting
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Property manager
Reviewed on 31/10/2023
Pros
I love that it generate most reports and assist with close out.
Cons
Sometimes the system glitch. When I pull a report sometimes I have a hard time because it runs slow at times.
Response from ResMan
Hello Ashley, thank you so much for taking the time to review the ResMan platform. We're happy to hear that our reporting and accounting functionality helps you in your role. I'll be sure to share your additional feedback with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Program To Use, Very Easy to Learn
Reviewed on 31/10/2023
Pros
How organized it keeps things. It truly helps us out a lot.
Cons
Their isn't anything i don't like. I really enjoy it.
Response from ResMan
Hello Carla, thank you so much for taking the time to review the ResMan platform. We're happy to hear that the platform is easy to learn and use for you and your teams. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 31/10/2023
very easy to learn to use and very convenient
very easy to learn to use and very convenient
Pros
Veery easy to navigate through menus and everything is very easy to find
Cons
could take a while to load at times is a negative
Response from ResMan
Hello Jessica, thank you so much for taking the time to review ResMan. We're glad to hear the platform is easy to learn and navigate to help you find what you need, when you need it. I'll be sure to share your additional feedback with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ResMan
Reviewed on 18/09/2023
I enjoy using ResMan but sometimes it can be buggy and glitch out. Such as only pulling up the unit...
I enjoy using ResMan but sometimes it can be buggy and glitch out. Such as only pulling up the unit you have open, regardless of what you type in the search bar, and sometimes it takes forever to load (rarely).
Pros
The boardroom displays everything you need to know about your property and Leasing Consultants can see how the property is doing overall.
Cons
It is not all-in-one and does not include everything; you have to use other applications for different features.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're very excited to hear that our BoardRoom allows you the visibility you need to effectively succeed in your role! That's the goal! I'll be sure to share your additional feedback with the team to help improve future experiences. If there is a partner or integration that you would like to incorporate within our solution, feel free to reach out to your account team and they can provide you helpful feedback, as ResMan wants to make sure our partners have the power of choice. Thank you again for sharing with us!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Resman at work
Reviewed on 01/11/2023
Pros
It is very easy to use.I would recommend it to others.
Cons
Nothing, i like it. I use it Daily for work.
Response from ResMan
Hello Michelle, thank you so much for taking the time to review ResMan. We're glad to hear the platform is user-friendly and helps you in your role daily. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan is The Man!
Reviewed on 27/10/2023
It's the best product for property management
It's the best product for property management
Pros
Ease of use for beginners, easy interface with other programs
Cons
I really don't have any explantion for why, OneSite is too busy....
Response from ResMan
Hello Charles, thank you so much for taking the time to review the ResMan platform. We're glad to hear that that it's user-friendly and you're able to work efficiently with other programs. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Run with the best
Reviewed on 06/09/2023
The benefits are great in saving time
The benefits are great in saving time
Pros
The ease to get to all the different fields we use from posting rents marketing, doing leases, pro-rate calculator
Cons
Nothing I love resman and the ease to move around the system
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that the ease of use through our different ResMan solutions in the platform helps you in your role. That's the goal! Thank you again for sharing with us!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Property Management
Reviewed on 11/09/2023
Overall Resman has been user friendly and the support is quick to respond , help and resolve.
Overall Resman has been user friendly and the support is quick to respond , help and resolve.
Pros
Pulling Reports are easy and readily available
Cons
The screening feature is difficult to correct when a mistake has been made
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're happy to hear that our reporting features have been helpful for you in your role, and our user-friendly platform and responsive customer support shine through! That is our priority! Thank you again for sharing with us!
