--- description: Learn more about Retently. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Retently Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Retently](/software/113451/retently) # Retently Canonical: https://www.getapp.com.au/software/113451/retently Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/113451/retently?page=2) > Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. > > Verdict: Rated **4.9/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Retently Segment customers into defined demographic groups in order to target them with personalized and targeted surveys and campaigns, and visualize the results in advanced reports. Customize surveys fully and choose from a range of pre-built survey templates. Businesses can add their own colors and branding, and customize the text to target specific users. Distribute surveys across multiple channels including email, in-app, and online on the business website. Set up surveys to be triggered on multiple platforms in order to optimize the amount of responses. Integrate with over 260 third party applications such as HubSpot, Salesforce, MailChimp, Constant Contact, Gmail, Slack, Campaign Monitor, and many more, and create custom integrations using the Retently API. Create transactional NPS campaigns meaning surveys will be triggered when a customer carries out a specific, predefined action such as leaving the web page. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 30 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Retently - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essential: $99/month. Professional: $299/month. Ultimate: $599/month. Enterprise: Contact Retently for more information. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Customer Activity Tracking - Customer Database ## Integrations (163 total) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... and 148 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software) - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 4. [Screeb](https://www.getapp.com.au/software/2070945/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.getapp.com.au/software/91575/getfeedback) — 4.6/5 (53 reviews) ## Reviews ### "Simple and easy product. Good API. Great Support" — 5.0/5 > **Sharoon** | *11 June 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more. > > **Cons**: Would love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product. > > Getting to learn how our customers think about the product has been a great way to improve. ----- ### "Great NPS Software" — 5.0/5 > **Keith** | *2 November 2020* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Easy to use - easy integration with Intercom. Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics > > **Cons**: Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased > > Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively. Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided. Fantastic support team which is always on hand to help with any questions. Would highly recommend ----- ### "Well-polished platform" — 5.0/5 > **Ali** | *27 July 2020* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Easy to navigate UI, customizable from start to finish. > > **Cons**: I would like for my audiences to be more easily defined and separated. ----- ### "Incredibly easy to use and understand" — 5.0/5 > **Justin** | *21 August 2017* > > **Pros**: It makes total sense, and everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard. > > **Cons**: There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. They are immediately shown the popup but they've hardly used the site so it annoys them. ----- ### "Great application for conducting quick surveys" — 5.0/5 > **Medha** | *5 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: Prompt service over email. Great user friendly options to customise questions and the scores. Monitoring the scores is also very intuitive. > > **Cons**: We can get more options to edit the survey creation. We can have an option to change the sequence of portions in the survey. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/113451/retently?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/113451/retently) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data