--- description: Learn more about Bandwidth. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Bandwidth Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Bandwidth](/software/113339/bandwidth) # Bandwidth Canonical: https://www.getapp.com.au/software/113339/bandwidth Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/113339/bandwidth?page=2) > Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or 9-1-1 emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services > > Verdict: Rated **4.5/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Bandwidth Bandwidth benefits from being a communications API platform provider with its own nationwide IP voice network, to support developers and businesses alike with enterprise ready telephony and text messaging services. High-quality, business grade Voice API provides access to local and toll-free numbers, 911 calling, optimized call routes, automated call control, recording and transcription functions, text-to-speech, call records, playable media and more. SMS messaging API with two-factor authentication allows developers to add secure text messaging and MMS, along with toll-free (A2P) and group messaging functionality into apps, with support for emojis, pictures, audio, long messages and bi-directional Unicode compliance. Bandwidth's 9-1-1 API facilitates the building in of nationwide (USA) 911 emergency call routing that is mobile-ready and subject to automatic MSAG address verification to ensure the correct and fastest local response. The platform's own web-based dashboard provides an intuitive front-end onto associated API services such as the search and management of external numbers and also integrated reporting capabilities for tracking and monitoring number usage data. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 131 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Bandwidth.com - **Location**: Austin, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 0.35 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Voice \& messaging pricing: FOR DEVELOPERS Phone number (per line) – $0.35 Inbound calling (per minute) – $0.0055 Outbound calling (per minute) – $0.01 Inbound messaging (per message) – FREE Outbound messaging (per message) – $0.005 FOR ENTERPRISE Contact for quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - API Design - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio/Video Conferencing - Call Center Management - Call Conferencing - Call Monitoring - Call Recording - Call Routing - Call Screening - Chat Transcript - Chat/Messaging - Communication Management - Computer Telephony Integration - Conferencing - Dashboard - IVR - Monitoring ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [API Platforms](https://www.getapp.com.au/directory/559/api-management/software) - [Cloud Communication Platforms](https://www.getapp.com.au/directory/1631/cloud-communication-platform/software) ## Alternatives 1. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews) 2. [Microsoft Azure](https://www.getapp.com.au/software/1022/azure) — 4.6/5 (1947 reviews) 3. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews) 4. [Twilio](https://www.getapp.com.au/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) 5. [Telnyx Suite](https://www.getapp.com.au/software/116979/telnyx) — 4.8/5 (195 reviews) ## Reviews ### "I have multiple access, dashboard, support, Voice\&Text Messaging & 911. I find them all easy to use" — 5.0/5 > **Dorothy** | *20 June 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location. > > **Cons**: That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time. > > It allows us to provide our customers service, with the ability to timely maintain that service. ----- ### "User Friendly Portal for Ordering and Porting Telephone Numbers" — 4.0/5 > **Verified Reviewer** | *27 November 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need. > > **Cons**: Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date. > > Overall, the portal is user friendly and is useful. ----- ### "A Disastrous Experience with Bandwidth" — 1.0/5 > **Zubair** | *16 November 2023* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: At the moment none, maybe that will change in the future. > > **Cons**: Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product. Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part. // Hidden Transaction Fees The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics. Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie \[sensitive content hidden\] and now \[sensitive content hidden\]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers. The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment. In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services. We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business. ----- ### "A useful partner with a broad range of solutions" — 4.0/5 > **Verified Reviewer** | *30 June 2022* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Bandwidth's services cover just about every telephony based need a customer could have, and are supported by a dedicated team of support staff. > > **Cons**: The pricing of services could be more competitive. ----- ### "The Bandwidth Dashboard is very easy to use" — 5.0/5 > **Verified Reviewer** | *19 June 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you. > > **Cons**: Although I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/113339/bandwidth?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/113339/bandwidth) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data