--- description: Learn more about Lucky Orange. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Lucky Orange Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Heatmap Software](/directory/1293/heatmap/software) > [Lucky Orange](/software/112955/lucky-orange) # Lucky Orange Canonical: https://www.getapp.com.au/software/112955/lucky-orange Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/112955/lucky-orange?page=2) > Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls > > Verdict: Rated **4.7/5** by 260 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Lucky Orange See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics. Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture. Identify where customers abandon a conversion process using funnels and filter recordings to a particular step. Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website. Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 260 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Lucky Orange - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free seven day trial for all accounts that begins once we track your first website visitor. All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $89 per month | Expand: $249-$739 per month | Scale: $1,049-$1,669 per month | Enterprise: Starts at $2,289 - Contact Lucky Orange | Get 20% off with an annual plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Audience Targeting - Autoresponders - Behavior Analytics - Behavior Tracking - Behavioral Analytics - Campaign Analytics - Campaign Management - Campaign Segmentation - Canned Responses - Charting - Chat/Messaging - Click Tracking - Collaboration Tools ## Integrations (8 total) - BigCommerce - Google Analytics 360 - Google Optimize - Google Optimize 360 - HubSpot CRM - Shopify - Shopify Plus - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Heatmap Software](https://www.getapp.com.au/directory/1293/heatmap/software) ## Related Categories - [Web Analytics Tools](https://www.getapp.com.au/directory/109/web-analytics/software) - [Heatmap Software](https://www.getapp.com.au/directory/1293/heatmap/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Website Monitoring Software](https://www.getapp.com.au/directory/113/website-monitoring/software) - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Alternatives 1. [Screpy](https://www.getapp.com.au/software/2072498/screpy) — 4.8/5 (236 reviews) 2. [Hotjar](https://www.getapp.com.au/software/101789/hotjar) — 4.6/5 (539 reviews) 3. [Datadog](https://www.getapp.com.au/software/91489/datadog-cloud-monitoring) — 4.6/5 (357 reviews) 4. [Microsoft Clarity](https://www.getapp.com.au/software/2051298/microsoft-clarity) — 4.8/5 (56 reviews) 5. [New Relic](https://www.getapp.com.au/software/20443/new-relic) — 4.5/5 (195 reviews) ## Reviews ### "A range of useful optimization tools to help understand your customers better\!" — 4.0/5 > **Shayne** | *23 April 2019* | Internet | Recommendation rating: 7.0/10 > > **Pros**: 1) Set-up \& Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all\! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange. 2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you. 3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions. 4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study. 5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines. 6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues. 7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized. 8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary. > > **Cons**: 1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings. 2) New Tabs: It would be more convenient if new recordings open in a new tab. > > After using HotJar from the beginning of time, I recently stumbled upon LuckyOrange and helped my organization implement its' use immediately. I enjoy learning and recording how our users interact with our website. LuckyOrange has opened my eyes to so many things that I didn't know about. In my opinion, LuckyOrange is the best tool out there for Quantitive research. ----- ### "A must have for any store" — 4.0/5 > **Callum** | *29 April 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app. > > **Cons**: You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground. > > Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price. ----- ### "Lucky Orange is a Critical Tool at a Great Price" — 3.0/5 > **Stephen** | *6 December 2022* | Music | Recommendation rating: 10.0/10 > > **Pros**: What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things. > > **Cons**: The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages. > > I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service. ----- ### "If You Need Analytics, Just Start — It’s Easy and Powerful" — 5.0/5 > **Samuel** | *28 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I especially appreciated the ability to view detailed checkout funnels, clearly breaking down each step and showing exactly where users dropped off. Additionally, the session recordings were incredibly valuable for understanding real user behavior on the site. > > **Cons**: The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started. > > Lucky Orange provides a tremendous amount of value, especially considering how easy it is to set up without complex integrations. It's an excellent tool for anyone who is data-driven but not a full-time analytics professional. ----- ### "Essential Tool for Understanding and Optimizing User Behavior" — 5.0/5 > **Onur** | *20 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions. > > **Cons**: What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools. > > My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/112955/lucky-orange?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/112955/lucky-orange) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data