Apex Loyalty Reviews
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6 Reviews
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you APEX Team!
Reviewed on 30/03/2023
I have been working with the apex team for 3.5 years. Extremely agile and solution oriented team....
I have been working with the apex team for 3.5 years. Extremely agile and solution oriented team. Customer experience, loyalty product experiences are extremely good.
Pros
They are very good at Loyalty campaign mechanics, gift catalog management and salesforce platform usage. The customer relations of the APEX team, which is always helpful and solution-oriented, are always dynamic and positive.
Cons
Communication in development agendas can be complex. In new demands, it is necessary to proceed by simplifying the subject as much as possible.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I believe this is one the most revolutionary channel loyalty software out there!
Reviewed on 07/03/2018
Pros
Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.
Cons
I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Flexible and Easy Tool!
Reviewed on 04/04/2023
Pros
They have a very flexible tool and agile team, so it is very easy to work with them. It is very easy to take action and put the solution in place with them.
Cons
Maybe there could be a hypercare process that we can make some additional developments during first a few months.
- Industry: Tobacco
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best tool to become loyalty Guru!
Reviewed on 19/03/2018
Pros
It has lots of features to manage and engage your customers.
Cluster based activities enables you to offer differentiated activities to your customers depending on your needs.
User friendly admin panel is one of the key benefits.
Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.
Cons
Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's the most useful and functioning loyalty software I've ever used. Great features!
Reviewed on 07/03/2018
Continous communication, engagement & improved business relationship with our partners
Continous communication, engagement & improved business relationship with our partners
Pros
- They provide live demos on demand
- Flexible gamification options
- Segmented content offering
- Rewards ready catalogue featuring digital gift cards
- Very appealing web portal look & feel
- Being able to incentivize Sales activities as well as brand engagement
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rewarding Becomes Easy
Reviewed on 08/01/2021
Customer service is great, helping and solving problems fast.
Customer service is great, helping and solving problems fast.
Pros
Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.
Cons
Reporting and some templates should have been customizable, or this needs to be given for users in future updates.
