Birdeye

4.7 (666)
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The leading AI-powered reputation platform for local brands.

Overall rating

4.7 /5
(666)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.6/5

94%
recommended this app
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666 Reviews

Helene
Helene
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Birdeye makes it easy to keep reviews in one place

Reviewed on 27/06/2023

Because it is complicated for field service specialists to constantly check checks, Birdeye's...

Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.

Pros

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Cons

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Response from Birdeye

Thank for leaving Birdeye a review.We appreciate your business and support!

Thomas
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients

Reviewed on 03/06/2024

Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This...

Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.

Pros

AI Functionality
- Summarizing reviews
- Review responding

Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations

Cons

Cost. This product comes at premium price.

Isobella
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointing experience

Reviewed on 05/08/2024

Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns...

Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored.

Pros

The social media scheduling was handy ..

Cons

The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood.

Response from Birdeye

Hi Isobella, we are sorry to hear about your experience with Birdeye. Please email me at [email protected] so we can resolve your concerns and help with your cancellation promptly.

Sara
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Activating permanent monitoring of our social media accounts

Reviewed on 26/07/2024

Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It...

Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.

Pros

Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.

Cons

Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.

Response from Birdeye

Thanks for leaving us a great review! We appreciate you choosing Birdeye.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review Management Simplified

Reviewed on 27/03/2024

Pros

Ease of use, customizable campaigns and incredible customer support!

Cons

Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received

Kathy
Overall rating
  • Industry: Veterinary
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great review program

Reviewed on 07/10/2024

Used daily to respong to client reviews, which are huge as thats how most people select their...

Used daily to respong to client reviews, which are huge as thats how most people select their professional services

Pros

The AI generated review responses are great, emails when a client submits a review are very helpful

Cons

Wish it was easier to have a review disputed and removed

Matt
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Absolute Nightmare

Reviewed on 10/06/2024

Pros

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Cons

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Shrina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great software for any small business

Reviewed on 28/03/2024

My overall experience has been great and I would highly recommend it

My overall experience has been great and I would highly recommend it

Pros

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

Cons

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

shelley
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My experience with the Review Reputation Platform from Birdeye

Reviewed on 03/06/2024

Pros

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

Cons

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Alexander
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Why Birdeye Is The Best

Reviewed on 03/06/2024

Pros

It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature

Cons

Well, Birdeye has lived to its promises and no issues.

Response from Birdeye

Thanks for using Birdeye Payments and choosing Birdeye!

Ashley
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Property Manager

Reviewed on 05/03/2024

I have had a pleasant experience using the product and will continue to use in the future.

I have had a pleasant experience using the product and will continue to use in the future.

Pros

How user friendly it is. It allos easy utilization throught the product.

Cons

I currently do not have any cons pertaining to the software.

Amanda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent System with lots of Options

Reviewed on 14/01/2024

Excellent. The follow through and training has been great.

Excellent. The follow through and training has been great.

Pros

The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.

Cons

I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.

Mariann
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple to Use, All-in-one Platform

Reviewed on 24/01/2024

We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

Pros

Everything can easily be managed, monitored, and updated in the platform.

Cons

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Jared
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Better Solutions Available. (BirdEye cares about their business not yours.)

Reviewed on 04/08/2023

The software is decent. It seems to me that BirdEye cares more about their business, than their...

The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.

Pros

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Cons

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Christian
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent consumer facing experience.

Reviewed on 14/06/2023

Overall, we are very happy with what Birdeye offers.

Overall, we are very happy with what Birdeye offers.

Pros

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

Cons

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Response from Birdeye

Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye!

Chris
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good experience

Reviewed on 10/01/2024

I love everything about birdeye and the technical issues I have had have been solved by the support...

I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them

Pros

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Cons

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Chris
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Comprehensive Platform

Reviewed on 09/01/2024

Pros

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Cons

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

Kenny
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Birdeye review

Reviewed on 19/09/2024

My overall experience is very good and pleasant

My overall experience is very good and pleasant

Pros

Birdye is very easy and convenient, makes getting reviews more effective

Cons

there is not much to dislike. sometimes it does not load properly but i enjoy the app

Kristjana
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company

Reviewed on 09/01/2024

Pros

They have an amazing customer support. Helpful email help

Cons

Sometimes the dashboard doesn’t read true.

Lisa
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Multifaceted Solution for Digital Customer Engagement

Reviewed on 04/08/2023

Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online...

Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.

Pros

What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.

Cons

On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.

Grace
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Birdeye is easy and great!

Reviewed on 07/09/2023

Great for customer communication, super easy and quick!

Great for customer communication, super easy and quick!

Pros

Easy texting and get notifications very quickly!

Cons

Logs me out every time I leave work for the day!

Gus
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Integral Tool for Modern Customer Interactions

Reviewed on 04/08/2023

Birdeye stands out as a powerful software for managing and enhancing online customer relationships....

Birdeye stands out as a powerful software for managing and enhancing online customer relationships. Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages. For businesses striving to modernize their digital customer service, Birdeye offers a remarkably reliable and practical solution.

Pros

One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.

Cons

Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.

Guiga
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Birdeye helped us expand our reviews and services!!

Reviewed on 27/04/2023

I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are...

I love Birdeye and their customer service! When I reach a wall, they call meRight away and they are always so polite and their knowledge is huge!!

Pros

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

Cons

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

Alternatives Considered

Square Point of Sale

Reasons for Switching to Birdeye

How easy it is to use

Response from Birdeye

Amazing results! Thanks for sharing, Guiga! We love to hear you are enjoying Birdeye Appointments!

Angela
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

I now know what my customers are thinking.

Reviewed on 09/12/2023

Pros

I began using Birdseye solely for the purpose of surveying my customers after installations. Now im diving in to all the other amazing things it has to offer! Mostly though, I am impressed that the price is as good as it is.

Cons

The website is a little overwhelming, but rest assured its worth it!

Eddy
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Review negatives and feedback and try to improve the image of the company

Reviewed on 27/10/2023

Pros

-A good way to mange your reviews.
-Good ways to contac your customers and find what bothers them,
-Imrpove your customer experience by finding out what they think about you.

Cons

Just that you hace to share the credentials instead of granting and removing it with an admin account.