--- description: Learn more about XCALLY. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XCALLY Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [XCALLY](/software/112271/xcally) # XCALLY Canonical: https://www.getapp.com.au/software/112271/xcally Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/112271/xcally?page=2) > XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers > > Verdict: Rated **4.8/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of XCALLY XCALLY offers real-time asynchronous web architecture with real-time panels to monitor every agent's performance. Manage customers' information and keep track of their interactions across multiple channels on the same unified solution. Agents can work on every kind of operating system with XCALLY's applications or SIP external phones. XCALLY includes a business intelligence module with custom dashboards to monitor and improve performance. Using the API users can connect XCALLY with external custom apps or third-party apps such as Salesforce, SugarCRM, Freshdesk, Zendesk, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 130 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: XCALLY - **Location**: Paderno Dugnano, Italy - **Founded**: 2007 ## Commercial Context - **Starting Price**: EUR 29.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Czech, English, Estonian, European Portuguese, French, German, Italian, Japanese, Latvian, Lithuanian, Malay, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan and 157 more ## Features - API - Activity Dashboard - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting ## Integrations (26 total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... and 11 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software) ## Alternatives 1. [Readymode](https://www.getapp.com.au/software/107701/xencall) — 4.6/5 (136 reviews) 2. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Kixie PowerCall](https://www.getapp.com.au/software/104961/kixie) — 4.6/5 (293 reviews) 5. [Dialshree](https://www.getapp.com.au/software/2059915/dialshree) — 4.7/5 (74 reviews) ## Reviews ### "An excellent solution for managing the customer relationship" — 5.0/5 > **Pape Pathé** | *15 February 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained. > > **Cons**: No integration with Odoo yet Minimum number of users (at least one admin and one supervisor) > > I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job. ----- ### "great omnichannel" — 5.0/5 > **Michaela** | *18 July 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Easy installation. Fast support response. Reasonable price. > > **Cons**: Upgrade may bring some additional issues. ----- ### "XCally Review from a Thailand perspective" — 4.0/5 > **Claas** | *8 August 2018* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The IVR builder and the XCally Softphone are great. > > **Cons**: It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules. > > Good. ----- ### "Very Scalable\!" — 5.0/5 > **Matovu** | *14 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better\! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases. > > **Cons**: It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports. > > Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback. ----- ### "We rely on XCALLY and it meets the challenge daily" — 5.0/5 > **Yehoshua** | *30 July 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more. > > **Cons**: There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer\! > > We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works\! ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/112271/xcally?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/112271/xcally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data