--- description: Learn more about TripMaster. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TripMaster Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Transportation Management Systems](/directory/805/transportation-management/software) > [TripMaster](/software/111851/trip-master) # TripMaster Canonical: https://www.getapp.com.au/software/111851/trip-master Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/111851/trip-master?page=2) > Trip Master is a transit management software which supports paratransit \& NEMT operations with automated scheduling, reservation management, reporting, and more > > Verdict: Rated **4.5/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TripMaster Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more. An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows. Users can manage ride requests and rider delegates through Trip Master’s online rider portal. A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes. Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 93 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CTS Software - **Location**: Swansboro, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 125.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact CTS Software for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Automated Scheduling - Billing & Invoicing - Bus Mileage Optimization - Communication Management - Customer Management - Customizable Reports - Data Import/Export - Dispatch Management - Driver Logs - Driver Management - EDI - Electronic Signature - Employee Management - Fixed Route Management - Fleet Management - Fuel Management - GPS - Historical Reporting - Inspection Management ## Integrations (1 total) - Google Maps ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Transportation Management Systems](https://www.getapp.com.au/directory/805/transportation-management/software) ## Related Categories - [Transportation Management Systems](https://www.getapp.com.au/directory/805/transportation-management/software) - [Public Transportation Software](https://www.getapp.com.au/directory/1281/public-transportation/software) - [Transportation Dispatch Software](https://www.getapp.com.au/directory/223/transportation-dispatch/software) - [Fleet Management Software](https://www.getapp.com.au/directory/217/fleet-management/software) ## Alternatives 1. [ZDBUS](https://www.getapp.com.au/software/2066163/zdbus) — 5.0/5 (1 reviews) 2. [Samsara](https://www.getapp.com.au/software/116079/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) 3. [Motive](https://www.getapp.com.au/software/122103/keeptruckin) — 4.5/5 (1687 reviews) 4. [Elite EXTRA](https://www.getapp.com.au/software/120399/elite-extra) — 4.7/5 (356 reviews) 5. [PCS TMS](https://www.getapp.com.au/software/118711/express-tms) — 4.2/5 (234 reviews) ## Reviews ### "Trip Master CTS" — 4.0/5 > **Verified Reviewer** | *28 May 2019* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The algorithm methods used to assign trips. The geo tracking is good as well. > > **Cons**: We are still finding away to allow clients to have a credit on their account. We are currently using old software to track and monitor this. > > It has been a good experience. ----- ### "Excellent technical support\! Adapts to our needs. Quick to respond/fix anything." — 5.0/5 > **DORI** | *31 May 2017* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I enjoy working with each and every member of the CTS team. Everyone is knowledgeable and friendly. They always listen to my needs and have adapted the software around our voiced needs and wants. > > **Cons**: Sometimes the changes we ask for are slow coming, but it's amazing that they change it and update it based on our needs\! > > AUTOMATION, EASE OF USE, CUSTOMIZATION, INCREASED EFFICIENCY. ----- ### "Friendly Rider" — 3.0/5 > **George** | *17 May 2019* | Transportation/Trucking/Railroad | Recommendation rating: 5.0/10 > > **Pros**: it is has been very good with not being down. there have only been a few interuptions in service > > **Cons**: the driver not having the ability to change fare types. > > my experience has been good. with a few tweeks it could be great. ----- ### "Great customer service and software\!" — 5.0/5 > **Mike** | *31 May 2017* | Recommendation rating: 10.0/10 > > **Pros**: Technical support and customer service is awesome. Any questions or concerns you have they are answered. > > Time management, easy to use, user friendly\! ----- ### "Great Program\! It has helped keep our drivers and dispatch on the same page across the board." — 4.0/5 > **Brendan** | *19 April 2018* | Recommendation rating: 9.0/10 > > **Pros**: I really like the ease of use. The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly. All riders are accurately able to be identified when, where and how fast they are moving while in transit. > > **Cons**: The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location. > > Quick, accurate transportation to and from our day program. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/111851/trip-master?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/111851/trip-master) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data