TOPdesk Reviews

Creating and following requests works great. Also the self service portal is very useful in the organisation to submit a request to the correct departement.

Configurating the Self Service Portal could be more flexible. For example field becoming visible on other fields and the formatting of fields.

The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it.
The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy.

We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable.

It's very easy to tweak the software to make it work in line with your current processes. It helps shape them so everyone can easily follow guidance and procedures.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side. Our audit rating and maturity levels continue to get better and better as a consequence as well.

Of course there are times that we'd like to do something that the software isn't quite capable of doing yet, but the labs team is constantly looking at new trends and often there is already something in development. If that is not the case the consultants are great in helping us develop workarounds.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes. This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload. The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently. Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The worst part about topdesk, is learning how to use it. Most people will love their experience with using it, however, getting to grips with it can be daunting and off putting. There is no easy way out though and it does require very basic minimal technical knowledge.

User-Friendly Interface, costumTion, Customization automation, SSP, knowledgement system.

Customization Complexity. Overly complex customization requires additional time and resources.

Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products.

Having to invest in extra modules.
Setting up the actions and events

Topdesk is a very flexible modular helpdesk application, for which I not as of yet found limitation with. The support team encourage you to adapt the system to complete new activities they have not as of yet thought of.

The API and flows support built in by default make this a very powerful system

In all honesty, the only con, is that I cannot think of a con at a moment

The consultants has a lot of knowlodge. They response quick on the quistions we have.

We have no issues with TOPdesk.TOPdesk is a good product

Overal usability and functionality.
Adaptebility

Not able to use ritch text and copy/paste pictures

Change Management is a nice product for automate processes for onboarding for new Employees en company Assets

To set your specific function is sometimes difficult.
With help of TOPdesk support you can set a lot of functions. They are very helpfull.

Flexibility to deliver virtually all we need by way of ITSM.
Configurable, but stable SaaS.
Fab self-service environment.

Niggles about reporting, but that's more likely to be user error. Still not 100% integrated with MS Exchange to share calendar appts for example.

Managing tasks, getting things done and trusting your lists are a big part of why I like this. It offers so many functionalities and is still easy to learn. I also love that it's SaaS.

Although it's easy to learn, it's hard to master. We are missing some integrations, but we have yet to find a better software than this.

The ease to learn the basics of the software

Sometimes i am missing some documentation about certain cases. But overal i can find what i need else i will contact the service desk.

Wow, a company like TOPdesk does not deserve anything other than good reviews, as a client I'm really satisfied, I'm sure that in the field of help desks stands out a lot and is one of the best, its versatility and the quality of services are indisputable.

I really do not have any complaints to give, on the contrary, only excellent comments, I'm very happy, 100% recommended.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

I'm really leaving without any complaints, very happy with the best service that they gave me. Excellent, highly recommended.

It looks fantastic! Probably the best-looking Ticket System on the market.

Kind of hard to set up and maintain. Imports are done by Scripts.