Tripleseat Reviews

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

SO easy to use for multiple locations on a property. We use it for events, reservations notes on the day.

The change you just made on Menus very hard to add menus now.

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us...

Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus.

The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Convenience and that it is compatible with Outlook and Open Table.

Email threads should read newest to oldest.
All emails are blind copies so clients cannot see who else is CC'd

The east of writing contracts and completing bookings all in one place.

Wish the fees for credit card processing were lower.

Tripleseat is very user friendly. I like how it keeps all discussions and documents in one central location

It used to be very easy and timely to talk with a person if there was a question. Now it can take multiple days and it's only done by email.

They make the booking process easy and tracking leads simple. Being able to store templates, create task deadlines and automated discussions have been a huge time-saver for our small business.

There are a few integrations that could be more dialed in, but they seem to come out with new helpful integrations all of the time.

You can set up menus and prepare offer to the clients in few minutes.

Sometimes send it emails, get lost in guest email.

You actually get to speak to real people when it comes to setting up, onboarding, and support.

I with the UI was a bit more functional like competitors sites.

Streamlines all data very well and super organized! Great features for the everyday user.

The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents.

The ease of booking events is awesome! Especially since we are a property that houses private and social events. Easy access to documents for the client and love that we can have all discussions with clients and staff organized under one event.

We need an app that works for smartphones.

Extremely easy to manage when you have multiple properties.

Some features like tasks could be improved.

In the events industry a good system to track your event schedule, event menus, special needs, requests, pricing and payment is extremely important. Tripleseat makes this a breeze and is all in one place. This program is easy to use, easy to learn for someone who has never used a program like this before and is perfect for businesses with multiple locations, rooms or event spaces. This has greatly improved our internal communication by having everything in one location.

The only issue I have come across with this software so far is that it can be difficult to make edits to menus that were initially set up without the help of a support tech.

Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!

It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.

The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members.

I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating.

It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

I love using TripleSeat for my business! Coming from a place of having to create separate documents for each piece of my event (BEO's, Proposals, Menus, Invoices, etc), it has not only streamlined my time, but also has prevented clerical errors moving from one document to another.

I think the more difficult parts of the software include the lack of customization, ie:
--colors that are used when the TripleSeat staff first load everything are not available when you try to customize
--it takes a million clicks to successfully get to where you want to go (to close an event, to confirm a payment)
--when I update a BEO, I have to manually save the OLD document and upload it into the system rather than it saving the old documents for me to reference
--when I add another document to an event, it changes the deposit that is due to be double what it should be