--- description: Learn more about Ebsta. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Ebsta Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/605/sales-enablement/software) > [Ebsta](/software/111207/ebsta) # Ebsta Canonical: https://www.getapp.com.au/software/111207/ebsta Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/111207/ebsta?page=2) > Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more > > Verdict: Rated **4.8/5** by 104 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Ebsta Ebsta helps centralize and streamline user-activity with CRM, email and calendar system integrations with apps such as Gmail, Outlook and Salesforce. Ebsta enables users to unlock their company network by identifying new business contacts, as well as the latest contact details and best internal relationships. Nurture relationships and automate follow-ups with multi-channel and dynamic workflows, plus automatically triggered personalized emails and tasks. Users can prioritize customer follow-ups with real-time notifications and engagement scoring tools. Ebsta score risk analysis technology allows users to monitor and optimize team performance. The reporting dashboard gives users actionable insight into team activity and performance workflows. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 104 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ebsta - **Location**: London, UK - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Inbox: $30 per user/month paid annually in advance Team: $30 per user/month paid annually in advance - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - CRM - Calendar Management - Campaign Management - Churn Management - Collaboration Tools - Communication Management - Contact Management - Content Creation - Content Management - Conversation Intelligence - Customer Database - Dashboard - Email Management - Engagement Tracking - For Sales Teams/Organizations - Forecasting - Goal Management - Lead Capture ## Integrations (11 total) - Bullhorn ATS & CRM - Bullhorn Recruitment Cloud - Gmail - HubSpot CRM - LinkedIn for Business - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Salesforce Sales Cloud - Slack - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Sales Enablement Software](https://www.getapp.com.au/directory/605/sales-enablement/software) ## Related Categories - [Sales Enablement Software](https://www.getapp.com.au/directory/605/sales-enablement/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Sales Engagement Software](https://www.getapp.com.au/directory/2791/sales-engagement-platform/software) - [Sales Forecasting Software](https://www.getapp.com.au/directory/584/sales-forecasting/software) - [Sales Coaching Software](https://www.getapp.com.au/directory/1411/sales-coaching/software) ## Alternatives 1. [SalesLoft](https://www.getapp.com.au/software/1996319/salesloft) — 4.3/5 (231 reviews) 2. [Clari Copilot](https://www.getapp.com.au/software/1985079/wingman) — 4.7/5 (313 reviews) 3. [Revegy](https://www.getapp.com.au/software/2067233/revegy) — 4.2/5 (5 reviews) 4. [Outreach](https://www.getapp.com.au/software/101901/outreach) — 4.4/5 (308 reviews) 5. [Aviso](https://www.getapp.com.au/software/100399/aviso) — 4.2/5 (30 reviews) ## Reviews ### "Synching responses made easy\!" — 5.0/5 > **Verified Reviewer** | *28 March 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: 1. This automation process saves time and money. It increases productivity with less error. 2. It facilitates the recruitment process by allowing us to store all your contacts in one place so that colleagues can track the status of my email. > > **Cons**: Sometimes the automation when it comes to synching just don't work and you will not notice it since there's no notification sent. > > 1\. You can sync everything, you can change what info is saved such as calendar, and email so you'd know how far the conversation went with your colleague, saves time\! 2. It can do wonders\! You can control which application you wish to sync. ----- ### "An essential if you work with Gmail and Salesforce" — 4.0/5 > **adrian** | *23 January 2020* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: As a SF Admin and a "Customer and Sales Support", I use Ebsta every day to plug those customer responses directly to the History Activity of the associated Opportunity. One can compose/send Gmail from within Salesforce but when customers respond it's to your Gmail and so the history thread would be lost, so lucky that this can be solved with Ebsta. The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view. > > **Cons**: Manually creating leads and contacts that don't sync because they're not already in SF. The "Create Record" option could be more intuituve. > > Great ----- ### "Ebsta is a cool Email Sync solution" — 4.0/5 > **Verified Reviewer** | *26 March 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like how easily it integrates into Sales Force > > **Cons**: Sometimes the software feels like it can get in the way. It is helpful, overall. ----- ### "Ebsta for CRM" — 5.0/5 > **Verified Reviewer** | *30 August 2018* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I love using Ebsta because it's easy to use. The user interface is easy to navigate. Salesforce makes files to easily share, access and manage files > > **Cons**: I did not experience any difficulty in using Ebsta. Their customer support is always available and gets beck to me right away whenever I have questions. > > Our team has significantly increase our closing rate by using Ebsta on our customer intertration best practices. ----- ### "Great App for Email Documentation" — 5.0/5 > **John** | *20 April 2017* | Recommendation rating: 9.0/10 > > **Pros**: I primarily use the Ebsta app for logging emails and attachments into Salesforce. It is a much cleaner solution than the BCC Salesforce offers out of the box. Email open notifications are also extremely useful when trying to get a hold of clients as it's a little flag that it might be a good time to reach out. > > **Cons**: The only real hiccup I see with the app is the attachments don't link to the recorded email inside of Salesforce. They are both logged to the record, but when reviewing the "email sent' activity, there isn't a direct link between the email and whatever attachments associate with it. > > I've been using the app for just about a year now for Gmail. This has become critical for effective time management when recording emails to Salesforce. Click tracking has also come in very handy for the sales team. The only hiccup I'd like to see fixed is when an email is recorded to Salesforce, it uploads the email and the attachments (if selected), but it does not link the two together. Great app overall. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/111207/ebsta?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/111207/ebsta) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data