Leap Reviews

It's easy to track each new lead and to follow up when needed. I love that every email, invoice, etc. are easily linked to the job, and easy to make changes/adjustments. I like the way the jobs "flow" and that we can have changes made to fit our company's needs.

Sometimes it seems too slow. I have to wait for a page to finish processing before I move to the next thing I need to do. It could be our internet, but it's consistently slow on this software, not everything I'm doing...

1.) ease of use
2.) estimating portion
3.) workflow management
4.) documentation management
5.) sales tracking

1.) accounting integration w/ QuickBooks does not work well
2.) no copy and paste feature
3.) I had my proposal template converted and it looked awful and I had to pay for it
4.) you allow google sheets integration but not google docs so I can work on my normal proposal format
5.) you have to be in a client or search for a client to add a new job to that client
6.) no easy accounts payable system ( i have to use dropbox for that)
7.) change orders estimate sheet has different settings from the normal estimate sheet. creating double work
8.) P&L is manual entry so if we use it, we have double-entry again. Once in Quickbooks once in JP.
9.) Training is very surface level. I had to learn most of it on my own and then train my staff.

Flexibility to improvements and suggestions. Constant upgrades and new features. Robust reporting and data gathering.

Some growing pains along the way but not much to currently complain about.

We love this software for so many reasons. It keeps our projects organized with contact information, photos and the current stage of production the job is in. It is easy to use and a huge time saver when getting quotes out to customers and billing. Job Progress allows improved and quality communication in all areas, with office staff, men on the field, subcontractors, delivery vendors and customers.

Editing photos in Job Progress would be beneficial to our company because we use the photos in marketing.

It was the best on the market at the time we enrolled

It has so many flaws -the email load chain is obnoxious, emails get lost or never received, there are too many steps to do simple tasks, the custom contracts are not readable to the finance portion, estimates can not be converted to contracts, the calendar has never synced properly, it’s hard to access closed jobs if archived, pictures take forever to load through the app, there are too many options on the system that don’t pertain to our industry (pool business)

The overall flow of the program and the ability to use MACROS! Game Changer for any estimator on the fly.

So far we have not encountered a "least" option for our business, if anything it is small petty changes to fit our operation.

User friendly. Integration compatibility is very nice. By allowing us to input our company’s workflow into the system really helped us to bridge the learning gap, a lot of comparable systems force you to fit your workflow into their software structure and that doesn’t make for a good experience. Having the freedom to structure JP to how our systems work is the one of the best attributes. JP’s customer management portals is second to none and certainly helps to separate us from competitors.

I’m sure cons exist but we haven’t found one yet so I really can’t speak to that.

I like that it is cloud based, accessible from anywhere. The ability to create a job flow tailored to our company is nice as well

I wish that switching between our distributors didn't make us change Macros

We love the work flow stages and the customized automation you can do when moving a job from stage to stage. Also, the custom proposals are really cool, I don’t know of another crm that has this feature.

There are several items you are able to customize and categorize by company division. However, you are not able to on certain items, for example , the proposal viewer, the customer sees the customized proposal but the tabs on the left are one size fit all. I would love to be able to choose a custom proposal viewer to send with the proposal depending on if it is an interior, exterior, etc.

Easy to program, great features, super folks to work with. The best part is that this platform seems to outperform all the other platforms we've tried and it's much more reasonable in price.

There are still a few features that are being built-out -but the development team seems to be working on them. These folks are also very receptive to our needs.

Overall the software is good. We use it with our roofing division and it does what we need it to do.

While the mobile app is better than most I do not like that you cannot delete jobs from the app. I would prefer if the app could do anything the online software can do.

the buckets on the top in order to place jobs is amazing

no accrual tracking/ghant chart to see where jobs are at (only progress board)

This whole system has made an impact on our company. It has most definitely eliminated 99.99% of all phone calls that were being made to figure out where the project was in our processes. For the past year, we have only scratched the very basic parts of Job progress. Just recently we have been able to dive into the program and utilize it even more for our company. This program is definitely one I will always recommend to any other business owner I know!

The only con I have for this program is that there is so much that can be done, yet not enough explanation, meaning there isn't a way for me to ask our sales rep to show me the hidden features. Because honestly all of the job progress seems to be a hidden feature.

#1 reason is my training guy. He was extremely knowledgeable, answered every ridiculous question, patience of a saint. He let me text him questions at anytime to get an immediate answer so it wouldn't hold up the job. As for the software, amazing. We are a small, family owned business who did things the dinosaur way: paper and pencil. It took alot to get the owner to convert. The program is user friendly, company adapable, can be used on mobile, IPad, and desktop, and best of all, keeps us all in contact with one another and the client.

There were a couple of glitches that came up, but you were always able to take care of it promptly. The most difficult for me was switching between desktop in the daytime to mobile in the evening. But practice makes perfect. I've got it now!

The best thing about Job Progress for me is that it can be accessed anywhere across multiple device formats. That, and it does bring everything together. Getting to the point of using it to it's full potential has been an issue but at least there is potential.

While Job Progress has multiple positives it tends to be a bit of a sluggish process as a regular user. If I was a sales rep maybe I wouldn't notice but as someone who heavily uses Job Progress to assign sales leads and connect with customers things can be sluggish and unresponsive at times.

Everything is together in one place. With JP and QB Online, I can check on my business from be beach in Costa Rica. We track leads better, we follow up better, we deliver faster, our field guys are better informed because they have pictures of the jobs with the work drawn on to them.

Customers are also impressed. I thought tablets and internet connections in the field would be a problem but it really has not.

Took a while to get used to because it substituted for our entire process. I wish it were flexible in some areas BUT the more time I spend with it, the happier I am. We ran a parallel test with current systems in Q4 2017 and then implemented on Jan 1 2018