---
description: Learn more about smartcrowds. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: smartcrowds Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Idea Management Software](/directory/588/idea-management/software) > [smartcrowds](/software/110799/smartcrowds)

# smartcrowds

Canonical: https://www.getapp.com.au/software/110799/smartcrowds

> smartcrowds is the leading idea-to-outcome cloud innovation management platform.  WIth integrated tools and methods backed by 20+ years of systems-based thinking, smartcrowds helps organisations remove blockages in their innovation process and build confidence in their innovation programme.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of smartcrowds

Create \& launch and new innovation challenges \& campaigns
Set deadline dates to boost momentum in the innovation process.
Collect ideas from across or outside the buiness, using customized data entry forms.
Identify trending ideas through likes, ratings, featured groups and submissions.
Stay up to date with automatic notifications for different conversations and events.
Adopt a systematic approach to innovation with proven validation templates
Use gamification tools such as activity leaderboards to encourage participation.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: smartcrowds
- **Location**: Glasgow, UK
- **Founded**: 2015

## Commercial Context

- **Starting Price**: GBP 2.00
- **Pricing Details**: Contact Smartcrowds directly for detailed pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Approval Workflow
- Archiving & Retention
- Collaboration Tools
- Commenting/Notes
- Crowdsourcing
- Customisable Branding
- Customizable Templates
- Data Security
- Discussions/Forums
- Document Storage
- Engagement Tracking
- Evaluation Management
- Feedback Management
- Gamification
- Idea Collection
- Idea Ranking

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Idea Management Software](https://www.getapp.com.au/directory/588/idea-management/software)

## Related Categories

- [Idea Management Software](https://www.getapp.com.au/directory/588/idea-management/software)
- [Innovation Management Software](https://www.getapp.com.au/directory/1073/innovation/software)

## Alternatives

1. [Ideally](https://www.getapp.com.au/software/2070994/ideally) — 4.9/5 (29 reviews)
2. [Accubate](https://www.getapp.com.au/software/2062553/accubate) — 4.8/5 (25 reviews)
3. [ITONICS](https://www.getapp.com.au/software/2062699/itonics) — 4.6/5 (35 reviews)
4. [Colectidea](https://www.getapp.com.au/software/2061844/colectidea) — 4.9/5 (15 reviews)
5. [Miro](https://www.getapp.com.au/software/91635/miro) — 4.7/5 (1680 reviews)

## Reviews

### "smartcrowds has really helped us improve our processes,  quality  and customer satisfaction." — 5.0/5

> **Ken** | *15 February 2018* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: \* Easy to use, engaging and slick user interface

\* Great campaign management feature

\* Massively configurable - we use smartcrowds for Idea Generation, Employee Engagement, Project Reviews and  Incident Management

\* The customisable notifications and email templates have made it really easy for us to keep staff abreast of all new content and change management initiatives.

\* smartcrowds has a great in-built action assignment and tracking feature which means we don't need to track progress of green-lighted ideas in a separate application  

\* Great mobile responsive design which enables our teams to capture ideas on the go.

\* The Facebook/LinkedIn style news Feed is a great feature - this has really helped our staff get up to speed with the system really quickly, and has driven high system interaction rates.

\* Open innovation feature has been really useful for getting genuinely useful input from our customers

\* The custom forms designer has proved to be a great feature - since we use the system for a number of different use cases, these have enabled us to ensure that staff are submitting the right information for effective assessments to be carried out.

\* Out of the box Office 365 User Authentication was a real bonus for our IT team.

\* The embedded PowerBI based reporting solution is incredibly fast and powerful, and provides a range of analytics and insights that I haven't seen elsewhere.
> 
> **Cons**: \* Because there is so much functionality and customisation available in the system, it can take a bit of time for System Admins and Crowd Administrators to get up to speed - however the smartcrowds team did provide a great on-boarding and training experience which mitigated this to an extent.

\* Some of the System Admin screens are not responsive yet, though the smartcrowds development team have advised that this work is planned in. 

\* The system and user documentation set is a bit long and daunting.  Given the size and complexity of the system this is understandable, but it would be better if there was an on-line help system.
> 
> More engaged input from our employees
Improved procesess
Better quality projects for our customers
Reduction of repeat issues
Identification of new product and service offerings

## Links

- [View on GetApp](https://www.getapp.com.au/software/110799/smartcrowds)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/smartcrowds/> |
| en-AE | <https://www.getapp.ae/software/110799/smartcrowds> |
| en-AU | <https://www.getapp.com.au/software/110799/smartcrowds> |
| en-CA | <https://www.getapp.ca/software/110799/smartcrowds> |
| en-GB | <https://www.getapp.co.uk/software/110799/smartcrowds> |
| en-IE | <https://www.getapp.ie/software/110799/smartcrowds> |
| en-NZ | <https://www.getapp.co.nz/software/110799/smartcrowds> |
| en-SG | <https://www.getapp.sg/software/110799/smartcrowds> |
| en-ZA | <https://www.getapp.za.com/software/110799/smartcrowds> |

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