--- description: Learn more about Medallia Concierge. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Medallia Concierge Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Medallia Concierge](/software/110749/zingle) # Medallia Concierge Canonical: https://www.getapp.com.au/software/110749/zingle Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/110749/zingle?page=2) > Zingle is an SMS messaging solution which enables communication between businesses \& their customers via text, with multi-channel messaging, automations \& more > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Medallia Concierge Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty. Businesses can segment and tag their customers and contacts based on specific categories. Receive real-time messages from customers across multiple channels within one unified inbox. Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform. Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 179.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please email us for more info help@zingleme.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - 2-Way Messaging - Appointment Scheduling - Audience Targeting - Automated Responses - Autoresponders - Batch Communications - CRM - Campaign Management - Campaign Segmentation - Chat/Messaging - Collaboration Tools - Contact Database - Contact Management - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Templates - Dashboard - Data Import/Export - Engagement Tracking ## Integrations (1 total) - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [SMS Marketing Software](https://www.getapp.com.au/directory/1291/sms-marketing/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software) - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) ## Alternatives 1. [Sinch Engage](https://www.getapp.com.au/software/119059/messenger-communication-platform) — 4.4/5 (44 reviews) 2. [Whistle Messaging](https://www.getapp.com.au/software/2039195/whistle) — 4.7/5 (131 reviews) 3. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (702 reviews) 4. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews) 5. [Quiq](https://www.getapp.com.au/software/109689/quiq-messaging) — 4.5/5 (37 reviews) ## Reviews ### "Helping to deliver truly personalized services\!" — 5.0/5 > **Monica** | *21 May 2019* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: We have been using Zingle for a few months, and the feedback from our customers has been wonderful. It allows us to reach our customers in a format that is easy for people who are constantly on the go. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. > > **Cons**: We haven't found anything about Zingle that we don't' like yet\! > > We were searching for an easy way to provide another meaningful touch point on our customer service delivery. This app has enabled us to provide truly personalized information in a form that our customers seem to love. ----- ### "Great targeting, and customer service tool" — 5.0/5 > **Lyn** | *8 December 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Zingle is very user friendly. I deployed this product where none of the staff had used it before and we were operational in less than 2 days. My favorite thing was the ease of use and that we could avoid issues before they even came up by communicating with the guest before they even arrived at the property. > > **Cons**: I would like to have had some preset automated reports come to me weekly about performance. I was able to generate them with the info I desired however there were no presets to get me started. > > WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue. ----- ### "Frustrating product and awful customer service" — 2.0/5 > **Robin** | *29 July 2019* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: At this point, there isn't much to like about Zingle. > > **Cons**: The customer service was awful plus there are lots of glitches with the software. > > Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches ----- ### "Best B2C communication platform available" — 5.0/5 > **heather** | *12 February 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive. > > **Cons**: We would like to see improvements with the exportable reports from the provided analytics. > > We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us. ----- ### "Awesome" — 5.0/5 > **Verified Reviewer** | *5 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Great way to get quick responses and really easy to use\! I love everything about Zingle\! I'm very impressed with the latest version. > > **Cons**: I don't have anything negative to say about this program \! ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/110749/zingle?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/110749/zingle) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data