OnPay Reviews

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

OnPay makes is fast and easy to run every payroll. A few clicks and you're done. OnPay took care of all the on-boarding and saved me lots of time.

The Tax Liability Report doesn't have a total amount for each payroll, so I have to use the Payroll Summary Report to get the tax total, which isn't a big deal anyway. I'd also like to see a screen that indicates what liabilities have been paid and with a confirmation number.

The product is reasonably priced, easy to use and I love the fact that all tax reporting is automatically deducted and submitted along w/ the required tax forms.

I hate it took over 20 years for me to find this software :-)

The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.

All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!

Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.

OnPay is so easy to use, easy to learn, and easy to implement. it makes quick work of payroll.

I would love to see them add an option to upload an excel payroll file instead of hand entry.

The ease of use, cost, and customer service are what continue to be the greatest assets for our business in using OnPay.

Everything about our experience have been positive. No negatives from us.

Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.

The OnPay software just works, if there are problems, or least likes, can't think of anything significant.

OnPay seems to be a great payroll provider for me and my business. I am a small shop (solo attorney), so cost is a concern as well as accuracy and reliability in my payroll and tax filings. OnPay has not disappointed me. Their customer service team has been able to deal promptly with the few issues that have arisen and has adapted to my local taxing bureau. Their service reps have been available for prompt responses to my inquiries no matter how small.
Bringing on new employees is pretty seamless as is generating year-end or quarterly reports as needed.

I don't like the auto-reply that says they've received my email and they'll reply. Kind of annoying. Also, the two day float for ACH debits is a bit of a lag, but I understand why they must do it.

I like that it is easily accessible both on desktop and mobile app. It is very easy to use and once you learn the homepage, its very easy to navigate for items that you need.

I haven't been able to find too much about the service or site that I don't like.

Easy to set up and transfer employee and company info from previous payroll service providers. I like that the tax filing service is already included in the cost. I'm paying $680 a year for Intuit payroll and I have to file all the taxes for my clients. OnPay is roughly $480 a year and everything is done for you and you get much better customer service. I am telling all my new and existing clients about OnPay!

The biggest downfall so far is linking payroll to intuit QuickBooks for the payroll data entry. I also dislike their emailing strings; there are several people engaging in your email string and it gets a little confusing and is easy to overlook an email. Lastly, OnPay should offer a referrals program!!

Cheaper price than many but I would rather pay more for a job to get done well.

on collection notice from state dep of rev because of them
Non responsive Customer service ( someone will talk to you but don't get things done )
Customer service not knowledgeable ( gave me wrong information several times )
Glitch y integrations with other platforms ( you can only use WhenIWork )
Glitch y software in general
Features appearing and disappearing

How easy it is to run payroll. It takes less time to run payroll each week. I dont have to worry about tax payment timing, and filing.

There has not been any negatives that we have experienced yet.

The customer service is the area that Onpay shines the most. Which is followed very closely by the fair cost for service.

Some of the advanced features aren't always intuitive, but customer support is always fast and friendly.

We have had numerous times when we have had a question or we do not where to find something within their system and we can immediately, via their live chat, ask a question and get immediate help.

OnPay is very easy to set up and to use. If you have a question or a problem they will walk you thru the process of what you need to do by giving you clear step by step directions.

On Pay has saved our company money in bookkeeping time for not only the writing of payroll checks to the employees, but the tracking of vacation and sick leave and all of the different tax entities that must be paid each month, quarter or annually.

So far I haven't found anything that I can say I dislike about the program. If I would change anything it might be to increase the number of companies that they can integrate the time sheets from or maybe create their own.

Onpay is super user-friendly. The software was perfect for new/inexperienced business owners to navigate as well as teach to other employees. Customer support may be one of the best features of the site. They are super knowledgeable about everything from simple user errors to complicated tax questions.

The site often tells me my session is expired when I first log in, which means I get automatically logged out and have to log in again. Sometimes it will have two times in a row.
I'm not sure if direct deposit is an option with onpay but it would be nice.

Customer support is great. Any issue or question that I have encountered is addressed almost instantly. I have had terrible experiences with other payroll companies in the past concerning egregious data errors on their end leaving our company to clean up the mess. Onpay puts the onus on the employer to properly enter payroll data and works flawlessly from there. Tax support is quick and helpful.

There is little to not like. We've only had minor issues with tax reporting that we're promptly addressed by Onpay.

My employees who are usually under 20years old find it very user friendly. They have everything they need right on their phones. They never have to ask me for anything even another W2! I tell everyone to get this service. It’s just awesome

There are no apps for smart phones which I think would be easier than going through the website

The software is easy to learn and use. You can usually find what you are looking for pretty quickly.

Only thing I wish could be done is to have some sort of way for employees to sign documents through the software.

I added my first employee a little over a year ago. I looked into mulitple payroll companies and decided to go with OnPay. I am extremely happy with my choice. At this point, I only use them for payroll and it is only one employee, but I know they have additional services that will help me as I continue to grow. The peace of mind knowing they take care of all the taxes has been awesome. When you compare it to QuickBooks Payroll and the fact you pay for the payroll service and then still have to take care of the taxes yourself makes the additional cost of using OnPay a no brainer.
Simplicity and ease of use
Customer support when I have needed it
The fact they take care of all the taxes

There are many different types of detailed reports. Tax documents are easily managed & there is integration with other programs. It is extremely easy to use, employee set up takes only a few minutes & employees can manage their own hours easliy.

There really aren't any I've run into yet.

Though we've needed some guidance on setting up the retirement savings as well as Sick Leave, the Support has been very accessible. If the online chat doesn't meet my needs, the OnPay team facilitates with a voice call.

Setting up the Retirement and Sick Leave or PTO.

I like the way I can access employee information easily, reports are simple to run, payroll takes literally 5 minutes. They file important tax info, help answer any questions, make my business life so much simplier.

My own inability to take the time to learn certain features is the only issue I have. And that's on me.

Reasonable cost and versatile features make it a very good third party payroll product.

There may be too many features for inexperienced users/employers.