DealerCenter Reviews

The company is so far ahead of the curve when it comes to bringing anything a dealer could want from a DMS. From our website to inventory. I have been with Dealer Center for over 6 years and I don't keep using them because their bad!

some times, there technology gets ahead of their support. But, they are always willing to get the answer and fix it

This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.

You do pay quite a bit for the packages but we believe it is worth it.

[sensitive content hidden] was great and very experience of the forms.
She was patience and very friendly.

How [sensitive content hidden] took the time to teach me and to update all the forms for me.

The software enables me to manage my business from a single application

Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.

The ease of use and the website and the response from the sales rep [sensitive content hidden]

Sometimes it can be convoluted and confusing.

I like the ability to create campaigns, the fully integrated mobile app that helps me scan customers directly into the system & the email/text templates.

Nothing really comes to mind about what I like least

Integration with social media , with NADA , with Westlake Financial and Flooring, the use of CARZING

They charge you extra for the use of NADA

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

We used to use DealerCarSearch, Frazer and 700 credit before we found out about DealerCenter. DealerCarSearch and Frazer try to say they integrate together as a website and DMS solution, but that couldn't be further from the truth. DealerCenter is the real deal and the only all in one solution we have come across in the industry. The seamless DMS to website integration, the CRM for tracking our leads, all of our paperwork, and we can submit deals to Westlake and Western, but also United Auto Credit through their RouteOne integration. Not to mention, when you actually add up what you are spending with DealerCarSearch, Frazer, and 700 credit, DealerCenter is significantly more affordable and has way more to offer. If you are an independent dealership, you NEED to use DealerCenter!

My favorite rep got promoted and I'm going to miss her :(

What would I do without DealerCenter? I use DealerCenter for every aspect of my business. It is the best software out there for car dealerships because it is truly the only All In One Solution for car dealerships I have come across. From inventory acquisition, to marketing my inventory, managing my customers, and getting my deals done, there is nothing they don't do. I also was able to save a lot of money by switching from 700credit to DealerCenter to run my customer credit. I don't know how I managed my business before DealerCenter. Not to mention how helpful my rep is. There is nothing she can't figure out! [sensitive content hidden] is a huge asset to my business and I am so thankful for her!

No free DealerCenter swag, and no dealer meetings or workshops in Arkansas

Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.

There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.

I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.

I dont like that the license scanner does not put the correct state or expiration date

I can submit to multiple lenders at the same time! Frazer is pre historic. compared with dealer cene ter!

no cons, it's the all in one software that helps me run my business day to day

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter.
You can add all the information of the customers, the deals and the inventory.

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it.
If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

EASY TO USE EVERYTHING BUILT RIGHT IN FORMS BANKING PAPERS EVERYTHING YOU NEED IS THERE.

NOTHING THAT I DO NOT LIKE ITS REALLY SIMPLE AND EASY TO USE

we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.

if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.