--- description: Learn more about Broadly. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Broadly Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Broadly](/software/110573/broadly) # Broadly Canonical: https://www.getapp.com.au/software/110573/broadly Page: 1 / 15\ Next: [Next page](https://www.getapp.com.au/software/110573/broadly?page=2) > Broadly is an online review \& reputation management tool that helps small service-providing businesses improve their online reputation \& attract new customers > > Verdict: Rated **4.8/5** by 336 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Broadly Generate reviews with Broadly's automated customer follow-up with a one-click process and fully customizable branding. Keep negative reviews offline and address issues and feedback privately to help improve internal process. Broadly helps businesses get found online by enhancing local SEO and encouraging customers to write positive reviews for the business. Create custom campaigns to ask customers for feedback and display a review stream on the business website. Win more business by following up with existing customers and winning new ones with positive reviews. Maximize reviews with Broadly's smart-review technology which can detect where customers are logged-in before asking for a review. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 336 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Broadly - **Location**: Oakland, US ## Commercial Context - **Starting Price**: USD 249.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Broadly for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - CRM - Campaign Management - Communication Management - Customer History - Customisable Branding - Dashboard - Data Security - Email Management - Feedback Management - Interaction Tracking - Mobile Payments - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Location - Negative Feedback Management - Performance Metrics - Ratings/Reviews - Real-time Consumer-facing Chat ## Integrations (5 total) - Constant Contact - Mailchimp - QuickBooks Online Advanced - Shopify - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Jotform](https://www.getapp.com.au/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 3. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 4. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1202 reviews) 5. [Experience.com](https://www.getapp.com.au/software/2070196/experience-com) — 4.7/5 (89 reviews) ## Reviews ### "Great combo of functionality and budget-friendly" — 4.0/5 > **Jordan** | *29 January 2019* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: It is very intuitive and easy to use. I don't have much coding experience and I had very little trouble adding the chatbot and review page to my website (thewhitelawoffice.com). > > **Cons**: It's not providing me with the number of reviews that I had hoped. Part of that is our attorneys setting the expectation for clients about a survey coming and asking them to leave us a review. ----- ### "Broadly Makes it Easy to Improve your Customer Experience" — 5.0/5 > **Laci** | *3 November 2022* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Broadly allows us to not only request reviews but to do it intelligently. We are able to upload emails lists with problem customers omitted so we are getting the best chances for positive reviews. We are also notified when we have negative reviews so we can respond quickly and try to save the experience. This has turned many would-be sour thoughts into very positive ones. Another feature that unexpectedly came in handy was the ability to text our customers through this platform. > > **Cons**: Our team often wishes that Broadly had templates for messaging customers, especially for texts. It would also be nice if we could choose which review platform we would like to be prioritized (I.e. Yelp vs BBB vs FB vs Google). > > Overall, Broadly added incredible value to our company not only with review requests/gathering but gate-keeping the negative to some degree to allow us a chance to fix any issues we could. Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful additions to our customer experience. ----- ### "Product Changed" — 2.0/5 > **Amber** | *22 March 2023* | Construction | Recommendation rating: 2.0/10 > > **Pros**: Hoenstly, I have most enjoyed our rep, \[sensitive content hidden\]. > > **Cons**: The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports. > > We will be switching to a platform that has access to more review options. More user friendly for the customer. ----- ### "Broadly Has Been A Real Asset To Our Business\!" — 5.0/5 > **Carmella** | *25 October 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: The product is easy to use\! I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews, which immediately post to our Google Business page. We get SO MANY reviews...and it's all because of Broadly\! > > **Cons**: Integration of the product was fairly easy with our business. \[SENSITIVE CONTENT\] was a HUGE help and support. The only glitch or issue we have is inviting other team members to Broadly so they can see their reviews or send links to their customers for reviews. > > So far, our experience has been wonderful\! Everyone is helpful and quick to respond to questions or issues. It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google. I highly recommend it to other business owners\! ----- ### "Brilliance with Broadly" — 5.0/5 > **Jenny** | *25 October 2022* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and simplicity speak volumes when you are needing to make every second of your day work for you and Broadly makes this part of my job/day very stress free and that is priceless\! > > **Cons**: Some of the "inbox" information remains, even if there is no action taken. Sometimes, no action is needed and even though I view the "inbox" the items remain as if they have not been addressed. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.com.au/software/110573/broadly?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/110573/broadly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data