--- description: Learn more about UJET. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UJET Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [UJET](/software/110527/ujet) # UJET Canonical: https://www.getapp.com.au/software/110527/ujet Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/110527/ujet?page=2) > UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. > > Verdict: Rated **4.6/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of UJET With the unique Smart Actions, problems are resolved easily and with quick precision. Instant stats for voice and chat channels with agent performance, SLA, CSAT, \& more. Handle-time cut by half, with automated workflows. Request touch fingerprint verification, photos, screenshots, or videos within chats/calls. Real-time reporting to gather business insights. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 140 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UJET - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 80.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact us for pricing details: https://www.ujet.co/contact-sales - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Escalation - Archiving & Retention - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Canned Responses - Chat/Messaging - Communication Management ## Integrations (8 total) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Support Options - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Excellent VoIP" — 5.0/5 > **Jullian** | *16 April 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past > > **Cons**: I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET > > I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company\! ----- ### "Easy for our team to hit the most aggressive SLAs I have ever seen" — 5.0/5 > **Verified Reviewer** | *27 September 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET. > > **Cons**: No app, so you are in essence tied to your desktop/laptop to use it > > Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream. ----- ### "Overall Good" — 3.0/5 > **Ariell** | *23 September 2019* | Retail | Recommendation rating: 7.0/10 > > **Pros**: It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers. > > **Cons**: Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect\! > > Overall I have enjoyed UJET and the ease of its use\! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone. ----- ### "UJET Call Engine" — 5.0/5 > **Verified Reviewer** | *13 September 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Its very simple to use, and because of this you can save a lot of time training your personnel to use it. > > **Cons**: None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection. > > It has been the right solution to our customer service needs. ----- ### "UJET review" — 4.0/5 > **Jawayln** | *1 April 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The UJET system is pretty straight forward and easy to use. > > **Cons**: Their are occasional system errors when transitioning into different Aux codes ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/110527/ujet?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/110527/ujet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data