shopVOX Reviews

organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

So many things to like and big upgrades from our current software.
- Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
- Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
- The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
- Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
- This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.

The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.

We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.

There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.

We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

Its very easy to use and customize to our business needs

There's nothing really to NOT like about shopVOX.

I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

The software is very user friendly and offers lots of tools to help you learn and get acquainted with its features and functionality. There is always a drop down in the top corner with guides and when those don't have the answers you need their team has an great help center that is more in depth, but if you still can't solve the problem or such they have an easy chat feature and they are quick to response there or when you e-mail the team.

We currently don't implement a lot of the jobs and tasks features in our daily use as we are a small office that is pretty up to date with what is currently on the go and the turnaround is so quick that sometimes we spend more time inputting the info into it than actually completing the job, so I don't have much to say about those, but I do use the search feature daily. Sometimes the search feature doesn't always help me find what I'm looking for - I would like to see users be able specify certain customers or time periods.

Also, as useful as the guides as, I dislike that they always have the little icon with a red notification at in the top right corner where your alerts and the guides are. I often see that circle and think there are alerts or chats I should be reviewing, but its actually nothing important.

We were a SignVOX user for years and had to move to another platform for business reasons. Up until then, customer service was ok. We accepted the option to stay on SV rather than transition to ShopVx, since it was adequate for our needs. Chat support good.

Customer service beyond chatting was always very weak. We asked for our historical data for a seamless transfer, TV personnel said they never provided that to anyone, that it wasn't an available service. I showed them an email string from a business partner's organization, including the provision of exactly what data I requested, and TechVx stopped answering my email requests. But when I canceled my subscription, they emailed me a confirmation within 10 minutes. BTW, I was very professional in my requests. These people ruined an otherwise decent experience over several years. STEER CLEAR OF TECHVOX PRODUCTS IF YOU EVER WANT TO DISENGAGE!!!

I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files!

We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!!

You need to check them out!

Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program.

shopVOX cloud-based software gives you a lot of tools to manage your shop, from a variety of pricing models for products and services to production management, online proof tools, etc. All, in a very customizable platform that you can mold to your business. It also integrates with QuickBooks, which is a great feature. While I believe it started as sign shop software, it has been expanded to handle a variety of business types.

The initial setup can be daunting, but they offer assistance in getting the program setup for your business. Overall, support is good, but sometimes it takes a little back-and-forth to get them to understand the issue you are having.

The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service.

That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done.

It’s functional and my quotes and invoices go out looking clean and polished. I like being able to generate reports and keep my team on task.

Tech support doesn’t speak great English all the time so getting bugs fixed can be a bit tricky. And some area are directed to an IT user and not everyday person.

We love the ease of quoting, no longer needing to pull figures out of the air for prices.
Our clients and team love the online proofing.
Very easy to email quotes, proofs and invoices; as well as get payments quicker than we used too.
Complete project management.
Someone is always available if you have questions via Chat

Takes a while to customize and setup for your business.
At first I felt like it would be nice just to have someone just manage the software and help train to use it so we could all get up to speed with it.

It is constantly upgrading to stay up with the industry needs. If an upgrade makes thing less easy or conflicts with a function they will work with us to either change it or help us work with it.

I would like to see more Apparel catalogs in the options like adding S&S active to SanMar and Alpha