--- description: Learn more about Promoter Ninja. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Promoter Ninja Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Promoter Ninja](/software/110303/promoter-ninja) # Promoter Ninja Canonical: https://www.getapp.com.au/software/110303/promoter-ninja > Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email > > Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Promoter Ninja Create NPS email surveys in multiple languages or add customer's’ preferred language to the CSV file and Promoter Ninja will automatically deliver the questions in their native language. Real-time analytics are generated as participant’s answers come in and users can view their NPS score in real time and filter results to gain additional insight. Import customer contacts to Promoter Ninja simply by uploading a CSV file with as many columns as needed in order to further filter results and facilitate segmentation. Benefit from unlimited segmentation criteria to create user groups based on demographics, location, age, and more, and send emails out in bulk to specific user segments. Customize surveys with custom questions and branding. Add logos and color schemes to email surveys to help customers recognize the brand and encourage participation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ommnio Communications - **Location**: Barcelona, Spain - **Founded**: 2015 ## Commercial Context - **Starting Price**: EUR 10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Survey 1K - €10/month to send NPS surveys to 1,000 people monthly. Survey 10K - €35/month to send NPS surveys to 10,000 people monthly. Survey 100K - €99/month to send NPS surveys to 100,000 people monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Spain, United Kingdom, United States ## Features - API - Activity Dashboard - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Dashboard - Email Management - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Distribution - Multi-Language - NPS Survey Structure - NPS of Customers - Negative Feedback Management - Predictive Analytics ## Integrations (2 total) - SendGrid - Slack ## Support Options - Email/Help Desk - Chat ## Category - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [NPS Software](https://www.getapp.com.au/directory/1963/nps/software) ## Alternatives 1. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 2. [ReviewInc](https://www.getapp.com.au/software/2002655/reviewinc) — 4.8/5 (35 reviews) 3. [ReviewTrackers](https://www.getapp.com.au/software/102475/reviewtrackers) — 4.7/5 (172 reviews) 4. [Surveyapp](https://www.getapp.com.au/software/2052459/surveyapp) — 4.7/5 (23 reviews) 5. [XM for Customer Experience](https://www.getapp.com.au/software/130147/customer-frontlines) — 4.6/5 (255 reviews) ## Reviews ### "Easy, simple and does what it has to do, with many expected features" — 4.0/5 > **Albert** | *6 November 2017* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback\! > > **Cons**: Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it. > > price, ease of use. ----- ### "I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly." — 5.0/5 > **Raquel** | *14 September 2017* > > **Pros**: I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks. I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data. I am now improving my online school for teachers based on the feedback I got with Promoter Ninja. ----- ### "Simple tool for NPS and other customer satisfaction metrics" — 5.0/5 > **Verified Reviewer** | *4 December 2020* | Internet | Recommendation rating: 8.0/10 > > **Pros**: We are using promoter ninja in trial mode currently. It is a simple tool that does the job of getting NPS clarity . What I like is that it also supports other metrics. Apart from that, it is just simple to use with a clear pricing and proper modification possibilities. Multi-language was a "Must" for us, which promoter ninja also offers. > > **Cons**: promoter ninja is a tool, not a powerful NPS software. If you are looking for something complex outside of asking for NPS via email, chat and on the website and having basic tools for analyzing, a different tool might be better. If you want to get the job done quickly, which is the case for us, it is a very good choice. ----- ### "Amazing simple product. It does what it says and it's the cheapest I've found." — 5.0/5 > **Albert** | *18 August 2017* | Recommendation rating: 10.0/10 > > **Pros**: The survey setup is extremely easy. Uploading a CSV is the most flexible way to segment my customer base. My NPS is measured in real time as customers answer the surveys. > > **Cons**: It would be great if it provided a web version of the survey for users that do not provide e-mail. > > Real-time customer feedback and actionable insights. ## Links - [View on GetApp](https://www.getapp.com.au/software/110303/promoter-ninja) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data