Kinetic Reviews

It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself

CRM is not good, also the web version has so much problems when we compare to other competitors

ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

Has scope for customisation and works well when used as an ERP

When used as a CRM, the software is very slow
Requires technical knowledge and a lot of development time to make changes (create views, reports, etc)

Once you get to know how everything works, it gets easier to move around and accomplish your tasks.
It has many featuress that can be exploded.

The database is terrible, it has like 100 fields in every table that aren't necessary and you can not identify them in any way.
Moving around Epicor is extremely difficult, you have to do so many clicks for any functionality or any task you decide to do.
It bugs easily and you have to close it and finish the task in windows.

Epicor provides lots of useful reports where I previously may have had to manually go find the info and compile in another program.

I don't like that there isn't a way to link jobs with sales orders.

The reporting tool is what I have used the most, it is easy to use and pulls all the data fields needed.

A bit of a learning curve but works well once you're used to it

They made it a priority the last few years to transition to the cloud which was really a boon to our distributed teams. Implementation support was excellent. We have never had down times with the cloud.

When we first started using, it was difficult to get the software to "speak" to some of our supply chain software but there has been a solve for that in place for a number of years. Over time, epicor has become more industry-oriented.

if user use and enter info into system correctly, could be good data center for sales, financial forecasting and inventory control analytics.

not user friendly , not easy to integration with other application , especially if you are under multi-tenant SAAS, Took long time for the support and need extra resource to get the integration done for over 2 years .

We are able to do more with fewer people

We struggle with scheduling complexities and the reporting tools are limited

This ERP makes it extremely easy to quote items that do not have part numbers set up in the system. We fabricate custom designed process equipment which requires many purchased components. And often times our customers require us to follow their specific Approved Material List which could include components we have not purchased before.
Epicor allows to quote parts, kits, systems without forcing us to create part numbers which makes quoting very easy and quick. No sense in setting up part numbers if we don't have the job yet.

The CRM part is not the greatest. Needs to be improved or allow Sales Force or other leading CRM software to tie in to Epicor.

The way to present dashboards and reports on the fly

At this momment we still havent found least likely. But if we need to choose one could be the financial module.

Epicor had many features which helped us manage inventory and the financials for the many facets of our business from retail gas stations to business to business fuel deliveries across the country.

The user interface was not user friendly and could have had many improvements. Everything was in menus and there were some items that were labeled similar name which could be confusing. One upside on this was that you could create custom menus for yourself to easily find things which made it easier, however if you needed to transfer those list to a new team member you had to try and remember where each item was from originally.

I frequently use this program to track historical product records. I can pull a full production detail report, to see each and every operation a part has gone through.

Sometimes, the reporting feature takes awhile to pull the report. This is only the case for very large reports however!

We have used Epicor for about 3 months and so far it has went very well. Change over from our previous system went smoothly. Movement in the system is very simple, it is easy to find what you are looking for through the menu system.

You are a click away from about any information you would need for planning and scheduling.

In the beginning we had some issues with inventory suggestions, the system wanted everything at the moment it realized we were below minimums, but after a few weeks or research we were able to set the system to work as we needed it to.

A few other small issues at start up, but over all not difficult implementation

The software interface resembles a Microsoft product which helps end users pick up the basics of navigation.
Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better.

Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization.

The ability to customize reports is outstanding. I also like that I can easily find the information I need when I need it.

Modules. You have to purchase quite a few separate modules to be able to use everything which can cost

Good value for the money
Good little manufacturing system
They put on really nice annual conferences

Epicor grew by acquisition so some of the interfaces are cloodgey (I think they are working o improving this with their cloud based systems).

General maintenance in Mexico is very good, the US arm needs to help them more instead of tossing hard problems over the border without proper training.

System is not user friendly, based on HUNDREDS of tables!!!

US customer support is very good if you get the right people.

Customer support for real issues (forex) is a cash sink hole - any time you have a bug or a real problem, they refer you to a consultant at per hour basis. Worse, they do not have many consultants who really know the product so you waste thousands of dollars getting them up to speed, only to end up with the problem not fixed. We have since learned some of these issues were fixed but only in the new version which costs us to upgrade.

Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

It was easy to learn for me - Been a user for 5 years

I have no issues with this software.
I cant think of anything I dont like after 5 years of being a user.

NOT user-friendly, the turnaround on tickets is horrible. There is no videos or forums where customers can go and see how other Epicor users are fixing there/workaround problems they are facing. I was referring to one but apparently its all money. I wish there was a better training on how to admin the software. Also, performance is slow, We upgraded our network to better Mbps and the software has not improved.