--- description: Learn more about Zapnito. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zapnito Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Community Software](/directory/585/online-community/software) > [Zapnito](/software/109745/zapnito) # Zapnito Canonical: https://www.getapp.com.au/software/109745/zapnito Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/109745/zapnito?page=2) > The community platform built for personalized knowledge sharing. Connect customers to trusted knowledge and people — at the right time. Join the Zapnito Community to learn, share and connect with 500+ community professionals - like you > > Verdict: Rated **4.6/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zapnito White label Multimedia publishing Native video panels Multimedia publishing Built-in collaboration tools Membership management Deep analytics and reports ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 70 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zapnito - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Zapnito for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, France, Germany, Grenada, Guadeloupe, Guatemala, Haiti and 23 more ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Chat/Messaging - Commenting/Notes - Communication Management - Contact Database - Content Management - Customisable Branding - Dashboard - Data Import/Export - Discussions/Forums - Drag & Drop - Email Management - Email Reminders - Engagement Tracking - Event Management ## Integrations (3 total) - GoSquared - Stripe - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) ## Related Categories - [Community Software](https://www.getapp.com.au/directory/585/online-community/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) ## Alternatives 1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [Brilliant Directories](https://www.getapp.com.au/software/107889/brilliant-directories) — 4.8/5 (803 reviews) 3. [Instagram](https://www.getapp.com.au/software/107131/instagram) — 4.7/5 (5144 reviews) 4. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Discord](https://www.getapp.com.au/software/2052950/discord) — 4.6/5 (532 reviews) ## Reviews ### "Great customer service and easy to use product" — 5.0/5 > **Sarah** | *14 January 2018* > > **Pros**: One of the huge positives about working with Zapnito is the ease of set-up and the great customer service you receive whilst working on your new products. The product itself is very easy to use with great feedback from both users and those building the product. > > **Cons**: Nothing has been a problem for us whilst working with Zapnito. There is a great set of people to work with and nothing is too much of a challenge for them to solve. ----- ### "Friendly staff" — 4.0/5 > **Alice** | *26 November 2024* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: Friendly staff and clear introduction to the platform > > **Cons**: More contact/updates during conversations to fix issues on the platform > > Positive, helpful members of the team. Would be helpful to have a clear understanding of issues currently being fixed and what priorities are of our requests. ----- ### "Thanks Zapnito\!" — 4.0/5 > **Kara** | *28 November 2022* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: I like the look and feel of Zapnito, that it's easy to use and has nice clean features. > > **Cons**: I think a few key features are missing and there are still thing underdevelopment that could improve certain processes. > > It's been smooth most of the time and Zapnito really listens and makes an effort to help us so it's been really good so far in terms of customer service. ----- ### "A community platform that opens up new revenue streams" — 5.0/5 > **Verified Reviewer** | *9 November 2022* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: The software is so easy to use and very appealing to the eye. It’s different to anything our competitors offer and the use of rooms and being able to lock them down and the courses function has opened up big revenue channels for us which is a win all round. > > **Cons**: Integrating it with our own website and single sign on platform has been difficult. There have been a number of occasions where login hasn’t worked properly but I think this is a wider issue. I also would say some of the content templates aren’t as flexible as we would like - having more to offer would be great. Some of the back end content management features are also a bit clunky but we’ve managed to work through and overall we are very happy. > > I’ve worked with Zapnito almost daily from the launch of the community and have had a very good experience overall. The support staff are always so helpful and the customer success teams support our ideas and provide new ones too. ----- ### "Zapnito platform helps us build community, share and curate sector expertise" — 5.0/5 > **Katy** | *12 October 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: It's incredibly easy to set-up and publish our content - even for those not technically inclined. The ability to customize the home page on a whim makes us less reliant on customer support but also allows us to keep the site looking fresh. Love that there is a focus on images as that helps draw in more community members. Very much enjoy the ability for our community to start and respond to questions. Incredibly easy for us to invite other sector experts in to the platform as their own group so that they can use it as a way to amplify their own content. Also taught a novice user how to create analytics reports to get a better understanding of what our community was doing on the site and topics they are enjoying. > > **Cons**: Honestly, there's not much\! I know they are always making improvements to meet clients' and community's needs. The only thing I might change is the ability to publish content alphabetically rather than chronologically but, on the other hand, chronologically helps the community understand what's new and fresh. > > The Zapnito team is amazing - simply amazing. They are incredibly responsive to small and large questions, willing to add client improvements to their queue of updates, and are always checking in to make sure they are doing enough to help us/the site achieve success. They keep their customers informed on product improvements and updates regularly but also reach out to share best practices and showcase their clients' sites to spark ideas and overcome challenges. Their customer support team is top-notch. Absolutely zero complaints\!\! ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/109745/zapnito?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109745/zapnito) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data