WellnessLiving

4.4 (533)
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Business management for the health & fitness industry

Overall rating

4.4 /5
(533)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.3/5

85%
recommended this app
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533 Reviews

Colleen Michelle
Colleen Michelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I am a fan.

Reviewed on 16/05/2024

Very good product with excellent support. I am grateful to them

Very good product with excellent support. I am grateful to them

Pros

The customer support is best in class. I have question that need a response immediately. They are very quick to respond.

Cons

I have no complaints about the software or the staff.

Response from WellnessLiving Systems

Hey Colleen Michelle,

We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered.

We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs.

Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service.

Take care,

Anthony S (Customer Advocate)

Emily
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Been with WL for 2 years

Reviewed on 23/12/2024

8/10 - Every software company has pros and cons. WL has more pros for us. There are many options...

8/10 - Every software company has pros and cons. WL has more pros for us. There are many options that help us to serve our clients better and we enjoy the easy to use platform.

Pros

The onboarding was great. We learned different ways to set up options that provided more opportunity for us.

Cons

Continual price increases. I expected to make it atleast a year without a price increase.

Alternatives Considered

ActiveCampaign, Calendly, Acuity Scheduling, Hive and Mailchimp

Reasons for Choosing WellnessLiving

cost - I hate that I have to put more characters in the answer when it is an easy short response.

Switched From

Mindbody

Reasons for Switching to WellnessLiving

cost and platform-- seemed easy to use and offered different options for clients/us

Response from WellnessLiving Systems

Hi Emily, thank you for your 5-star review and for being a valued part of the WellnessLiving family for two years! We’re so glad to hear that the platform has provided many options to help you better serve your clients and that you’ve enjoyed the easy-to-use interface. It’s also great to know the onboarding process introduced you to setup options that created new opportunities for your business.

We appreciate your feedback about pricing. Our goal is always to provide value that outweighs costs by continuously improving the platform and adding features that help your business thrive. If you’d like, we’d be happy to explore ways you can optimize the software to get the most out of it.

Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.

Amy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Please save your time

Reviewed on 26/07/2024

Service goes out completely. It happened four days ago and the only information I get is when I...

Service goes out completely. It happened four days ago and the only information I get is when I contact them, they keep reeling me to wait. The software is not user friendly, functions and setting change out of nowhere, so hard to navigate, sometimes you have to use the app because the desktop version is so hard to use. There is so much more

Pros

This software is awful. Nothing is making our lives easier.

Cons

Costing us $1000 of dollars in mistakes, lost clients, frustrated clients

Response from WellnessLiving Systems

Hi Amy,

Thank you for your feedback. We sincerely apologize for the recent service interruption and the inconvenience it caused your business. We understand how crucial uninterrupted service is for your operations.

We’re pleased to inform you that the update causing the delay has been completed. Over the past years, WellnessLiving has maintained industry-leading stability with minimal disruptions, typically resolved within 15-30 minutes. This incident has provided valuable insights, allowing us to enhance our system’s reliability further.

Your feedback is invaluable, and a senior member of our customer excellence team will reach out to assist you with any needs. Thank you for your patience and understanding.

Anthony S. (Customer Advocate)

Crystal
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

you want WellnessLiving as your business software platform!

Reviewed on 14/11/2024

I can't say enough good things about WellnessLiving! The platform is incredibly user-friendly,...

I can't say enough good things about WellnessLiving! The platform is incredibly user-friendly, making it a breeze for both business owners and customers. They went above and beyond by helping me create my own mobile app, which has been a game-changer. The customer service is top-notch with amazing communication. Their team ensures you understand every aspect of the software and are always just a phone call, email, or message away. Plus, they're genuinely interested in any suggestions for future improvements. Knowing that my recommendations are valued and considered for implementation is a huge bonus. Highly recommend!

Pros

The communication and ease of learning the platform. As well as, having a personalized business mobile app.

Cons

No cons thus far, they listen to the needs of their consumers.

Alternatives Considered

Vagaro

Reasons for Switching to WellnessLiving

WellnessLiving was able to meet the needs of a small and growing company.

Response from WellnessLiving Systems

Hey Crystal!

Thank you for sharing such a glowing review! We’re delighted that WellnessLiving has been a positive addition to your business. Our user-friendly platform and dedicated customer support are designed to make running your business seamless. It’s fantastic to hear your personalized business app has been a game-changer—helping businesses like yours thrive is what we’re all about!

We’re also proud to prioritize customer feedback, using your suggestions to drive improvements. We stand out from the competition by providing an all-in-one, easy-to-use solution tailored to small and growing businesses, backed by 24/7 support to help you attract, convert, and retain clients.

Thank you for recommending us—we’re here to support your success every step of the way!

Anthony S.

Sharon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid Software Performance.

Reviewed on 06/01/2025

Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!

Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!

Pros

Easy to use and pretty intuitive. The learning curve is small. Love the way you can personalize your back office.

Cons

The learning curve takes some time. There are some features that are a little clunky, but I can tell they're working hard to update their software. All things considered, a very small concern.

Alternatives Considered

Mindbody

Reasons for Switching to WellnessLiving

First, it was price. Then it was easy of use. Now it's consistency of competency.

Response from WellnessLiving Systems

Hi Sharon, thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with WL. It’s fantastic that you find the software easy to use, intuitive, and enjoy the ability to personalize your back office. We also appreciate your positive feedback about our customer service and the helpful seminars! We truly value your thoughts on the learning curve and certain features. We understand that some aspects can take time to master, and we’re constantly working on updates and improvements to enhance the overall experience.

Your feedback helps us stay focused on delivering the best possible service, so thank you for sharing it with us!
We’re always here to assist you—please feel free to reach out to us at [email protected] if you need to discuss the features so we can update you. Regards, Benjamin K.

Jenny
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for Pilates Studio scheduling

Reviewed on 24/01/2025

Excellent support - tech staff friendly and knowledgeable

Excellent support - tech staff friendly and knowledgeable

Pros

The WellnessLiving support staff is always helpful and polite. They are knowledgeable and give me the help I need promptly! The website is flexible and really works well for a busy studio schedule!

Cons

Because it does so much, it takes awhile to fully learn all the applications of their website.

Alternatives Considered

Timely

Reasons for Choosing WellnessLiving

needed more flexibility and scheduling options

Switched From

Vagaro

Reasons for Switching to WellnessLiving

best options and value for what I needed

Response from WellnessLiving Systems

Hi Jenny, thank you so much for your fantastic review! We’re so glad to hear that WL has been a great fit for your Pilates studio and that our support staff has been helpful, friendly, and prompt in assisting you. We strive to provide excellent customer service, and it’s wonderful to know that we’re meeting that goal for you.
We’re also happy to hear that the flexibility of our website has worked well for your busy studio schedule. We understand that with so many features, there’s a bit of a learning curve, but we’re confident that once you’ve explored all the capabilities, it will continue to streamline your operations and improve your experience.
If you ever need assistance or have any questions as you continue using WL, don’t hesitate to reach out to us at [email protected]. We're always here to help! Warm Regards, Benjamin K.

Chantelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy client

Reviewed on 22/12/2024

Wellness Living has been incredibly helpful in my longstanding business over in England. The...

Wellness Living has been incredibly helpful in my longstanding business over in England. The software is easy for my staff to use, the branded app is beloved by my clients, and the support service over email is wonderful. I’m moving back to Canada and opening a new business and I’ve already gotten in touch with wellness living to set up another account with them as I wouldn’t think of using anyone else!

Pros

the branded app is the best part of the package for me!

Cons

There really aren’t any, they exceeded my expectations!

Alternatives Considered

Mindbody

Reasons for Switching to WellnessLiving

Cost and the fact that wellnessliving is a Canadian company

Response from WellnessLiving Systems

Hi Chantelle! Thank you for taking your time and sharing such a glowing review of WL! We’re excited to know that our software has been a valuable part of your business in England and that your clients love the branded app as much as you do. It’s incredibly rewarding to hear that we’ve exceeded your expectations, feedback like yours inspires us to keep doing our best every day!

We’re also so excited to hear about your upcoming move to Canada and your plans to open a new business! It’s an honor to be part of this new chapter with you, and we’re here to ensure your next setup is seamless and just as successful.
If there’s anything you need along the way, please don’t hesitate to reach out. at [email protected] We can’t wait to support you in continuing your journey with us!

Wishing you all the best in your move and your exciting new venture! All the best, Benjamin K.

Melissa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Happy customer

Reviewed on 28/01/2025

I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and...

I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is through.

Pros

I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is through.

Cons

The price increase this year was a little disappointing but I understand all prices are going up

Alternatives Considered

Mindbody

Reasons for Switching to WellnessLiving

Price and customer service did not meet my expectations

Response from WellnessLiving Systems

Hi Melissa, thank you for your wonderful review! We’re so happy to hear that WellnessLiving has been a great fit for your boutique yoga studio and that you appreciate the platform’s clarity and simplicity. It’s also great to know that our customer service team has been thorough and supportive whenever you’ve needed assistance. We understand that price adjustments can be challenging, and we truly appreciate your understanding. Our goal is always to provide exceptional value by continuously enhancing the platform with new features and improvements that help your business thrive. As you may know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.

Pamela
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wellness Living is the BOMB!

Reviewed on 18/12/2024

Pros

My yoga studio has been using Wellness Living for 3 years and we love it! So easy to navigate and very intuitive. My teacher love the ease of use and my students love our branded app too! Highly recommend for price, support and overall functionality.

Cons

Customer Service takes a while to get back to you.

Response from WellnessLiving Systems

Hi Pamela, Thank you for your amazing review! We’re happy to hear how much you and your yoga studio love WellnessLiving. It’s wonderful to know that the platform’s intuitive design, ease of use, and branded app have been such a hit with both your teachers and students. We genuinely thank you for taking your time and sharing such a positive review.

We appreciate your feedback about customer service response times. While we strive to provide prompt support, we’re always looking for ways to improve. Your insights help us do better, and we’ll ensure your experience continues to be a positive one.

As you may already know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best Regards, Benjamin K.

Jason
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fits my studio needs well

Reviewed on 20/12/2024

Easy to use and they are responsive to my needs.

Easy to use and they are responsive to my needs.

Pros

WellnessLiving has helped my yoga studio function and grow for years now. They've been a one-stop shop for my scheduling, payment processing, and website needs, and the program is easy for my staff to use.

Cons

Sometimes their customer service is on the slow side.

Response from WellnessLiving Systems

Hi Jason, thank you so much for taking the time to share your experience with WellnessLiving! We're glad to hear that our platform has been a valuable one-stop solution for your yoga studio’s scheduling, payment processing, and website needs. It’s truly rewarding to know that we’ve been able to support your growth over the years.

We also appreciate your candid feedback about our customer service. While we strive to be as responsive as possible, we understand that there’s always room for improvement. Rest assured, we’re continuously working to enhance our support processes to better serve you and your team.

We’re grateful for the trust you’ve placed in us, and we’re committed to ensuring our platform continues to meet your studio’s unique needs. Our 24/7 support team is always here to assist you and reachable at [email protected] If there’s ever anything more we can do to assist you, don’t hesitate to reach out, we’re always here for you! Best regards, Benjamin K.

Kelly
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wellness Living allows me to spend more time with my staff and students.

Reviewed on 29/10/2024

I've used Wellness Living for my swim school since 2016 and recommend it to every business similar...

I've used Wellness Living for my swim school since 2016 and recommend it to every business similar to mine that I come across. My must haves to switch from the other wellness type platform were 1. Customer Service, 2. the ability to have family profiles 3. all inclusive functions such as email, mobile app, financial reports, POS and scheduling. Wellness Living does it all and helped me automate many parts of my business so I can spend more time with my staff and students all while providing quality customer service.

Pros

1. Customer Service, 2. the ability to have family profiles 3. all inclusive functions such as email, mobile app, financial reports, POS and scheduling.

Cons

No ability to schedule staff meetings/trainings within the schedule. Hopefully it is coming in a future release.

Alternatives Considered

Jackrabbit Swim

Reasons for Choosing WellnessLiving

Mindbody was not as user friendly and they didn't offer family profiles.

Switched From

Mindbody

Reasons for Switching to WellnessLiving

Wellness Living had the price, design, and family profiles I needed for my business.

Response from WellnessLiving Systems

Hi Kelly,

Thank you for your fantastic review! We’re thrilled that WellnessLiving has supported your swim school since 2016, providing the customer service, family profiles, and all-in-one features—like email, mobile app, POS, and scheduling—that make managing your business easier.

We’re glad WellnessLiving met your needs for an affordable, user-friendly platform after switching from Mindbody. Unlike other systems, we’re dedicated to delivering a seamless solution that saves you time to connect with your staff and students.

Thank you for recommending us, and we appreciate your suggestion on staff scheduling. We’ll share it with our team as we continue to improve! Remember to check out our Community Forum to view our product roadmap, recommend new features, and influence future updates. Access it here: https://community.wellnessliving.com/page/home/

Thanks,

Anthony S. (Customer Advocate)

Dana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 25/10/2024

Since using Wellness Living, I am pleased with the customer support and the way the support staff...

Since using Wellness Living, I am pleased with the customer support and the way the support staff listens to clients for software changes.

Pros

The customer service is fantastic. The staff listens and assists with all questions and concerns.

Cons

Occasionally it is difficult to speak directly to support staff.

Response from WellnessLiving Systems

Hey Dana!

Thank you for the fantastic feedback! We’re thrilled that you’re enjoying WellnessLiving and that our customer service has met your expectations. Making the switch from Mindbody can be a big transition, so we’re glad to provide you with a reliable, easy-to-use, all-in-one platform that’s designed to simplify your operations.

We know how important it is to have support when you need it, and unlike other platforms, we’re committed to being here 24/7. Whether it’s by phone, email, or through our AI assistant, Isaac, help is always within reach. Your feedback about reaching support staff is valuable to us, and we’re here to ensure you get the assistance you need every time.

Thank you for choosing WellnessLiving—we’re excited to support your journey every step of the way!

All the best,

Anthony S. (Customer Advocate)

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good for your dollar

Reviewed on 02/10/2024

Have used 4-5 different gym scheduling programs over the years and this one was somewhere in the...

Have used 4-5 different gym scheduling programs over the years and this one was somewhere in the middle. Might work better on a larger scale fitness center

Pros

affordable scheduling tool for fitness centers

Cons

Tough to make changes for specific categories etc.. used help desk multiple times

Response from WellnessLiving Systems

Hi John,

Thank you for sharing your experience with us! We’re glad to hear that WellnessLiving has been an affordable solution for your fitness center’s scheduling needs.

Sorry to hear about the difficulty in making changes for specific categories. For quick assistance, you can reach us via email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. Just click the help icon in the bottom right corner of your dashboard, and Isaac will provide instant answers from our Knowledge Base.

We understand that transitioning from other software, like Mindbody, can be challenging, and we’re pleased that you’ve found our pricing, user-friendly interface, and better support a positive change. WellnessLiving offers custom-branded apps, built-in marketing tools, and seamless payment processing to streamline operations and boost revenue.

Thank you again for your feedback! We’re excited to support your continued success.

Thanks,

Anthony S.

Jason
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Wellness living review

Reviewed on 09/04/2024

Overall we find excellent features in the product and it makes running a busy business much more...

Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.

Pros

The features suited my business needs 95% and it was cheaper than my previous package which did similar things.

Cons

Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.

Response from WellnessLiving Systems

Dear Jason,

Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform.

It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience.

If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help!

Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey.

Warm regards,

Anthony S (Marketing Specialist)

Ruth
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A critical tool for our business

Reviewed on 04/04/2024

We have had a positive experience with WellnessLiving and it is a critical part of our business. ...

We have had a positive experience with WellnessLiving and it is a critical part of our business. The customer service support is excellent when we have encountered issues or had questions. The functionality is intuitive to use and is robust, even for special uses. Highly recommend!

Pros

Easy to configure
Intuitive to use, both on the back-end and client interface
Robust functionality
Excellent customer service
Extensive reporting capabilities

Cons

Subscription rate increases
Some features, such as events on the Achieve app, only available with upgrades
User forums a bit confusing to use

Alternatives Considered

StudioGrowth and Mindbody

Reasons for Switching to WellnessLiving

Mindbody is expensive and poor user interface StudioGrowth had nice features and interface, but not as robust as WellnessLiving

Response from WellnessLiving Systems

Dear Ruth,

Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use.

It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course, we're honored that you've found our customer service to be excellent—we're always here to help whenever you need us.

We appreciate your feedback regarding subscription rate increases and feature availability. Rest assured, we're constantly working to enhance our offerings while keeping them affordable for our valued customers like you.

If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to ensure your experience remains exceptional.

Warm Regards,

Anthony Spagnuolo

Renee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Good Ideas - TERRIBLE Execution

Reviewed on 06/02/2024

From the start I had red flags that I ignored. For example, I went to someone else's website to...

From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited.
This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me.
What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us.
Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user.
When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one

Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.

Pros

Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more.
But - read the rest of my review please

Cons

I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers.
God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...

Alternatives Considered

Mindbody

Reasons for Choosing WellnessLiving

Wanted a better calendar/schedule which WL did have until they broke it.

Switched From

Zen Planner

Reasons for Switching to WellnessLiving

Mindbody was too clunky and confusing...

Response from WellnessLiving Systems

Dear Renee,

Thank you for sharing your feedback with us. We genuinely appreciate your insights into your experience with WellnessLiving. We're truly sorry to hear about the challenges you faced during your time with us. Your feedback regarding software updates and usability concerns is invaluable to us as we continuously strive to improve our platform and services.

We understand the frustration caused by the recurring issues you encountered, and we apologize for any inconvenience or stress it may have caused. Your experience does not reflect the level of service we aim to provide, and we take your comments very seriously.

We're actively addressing internal issues to improve user experience and prevent future occurrences. We apologize for any inconvenience and appreciate your input. Feel free to reach out if you need more assistance or have additional feedback.

Warm regards,

Morgan W.

Natalie
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I'm glad we made the switch.

Reviewed on 15/02/2024

The set up was quite easy, and the experience has been great. We had a few hiccups along the way...

The set up was quite easy, and the experience has been great. We had a few hiccups along the way but I have learned through these with the help of the Wellness Living support team, who is always available to help.

Pros

The entire system is very intuitive and easy to use.

Cons

I don't think we had anything we didn't like.

Response from WellnessLiving Systems

Dear Natalie,

Thank you for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you've found our system intuitive and easy to use. It's fantastic to know that your onboarding process went smoothly and that you've had a great experience overall.

We truly appreciate your kind words about our support team. At WellnessLiving, we strive to provide exceptional customer service, and we're delighted to hear that our team was able to assist you effectively.

It's wonderful to hear that you're loving the many features our platform offers! We've designed our software with simplicity and functionality in mind, so it's fantastic to hear that you're finding it easy to navigate.

Remember, if you ever need assistance or have any questions, don't hesitate to reach out to us at [email protected] or give us a call and leave a voicemail. Our dedicated support team is always here to help you make the most of our platform.

Warm Regards,

Anthony S

Hilary
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Then and Now

Reviewed on 17/01/2024

Wellness Living is easy to use and offers wonderful customer service. [sensitive content hidden]
...

Wellness Living is easy to use and offers wonderful customer service. [sensitive content hidden]
was one of the most exceptional customer service representatives I have spoken with. He recently assisted me with some issues and went above and beyond to understand and assist me.

Pros

We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all approach. Three years ago Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need. However, the past year and a half this is beginning to change at Wellness Living.

Cons

Every year the price goes up SIGNIFICANTLY and it unfortunately feels more similar to Mindbody's approach.

Alternatives Considered

Momence, Zen Planner and Mariana Tek

Reasons for Choosing WellnessLiving

We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all motto. At that time Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need or already have in place. Sadly in the past 18 months this is changing at Wellness Living.

Switched From

Mindbody

Reasons for Switching to WellnessLiving

Cost and [sensitive content hidden] (who unfortunately no longer works at WL). [sensitive content hidden] did an AMAZING job answering questions and demoing WL system. She took time to address all the concerns I had as an owner making a switch after 10 years with MB.

Response from WellnessLiving Systems

Hey Hilary,

Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach.

Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products and support, we've adjusted our pricing due to factors like R&D investments, enhanced security, and new features.

We understand that price changes can be challenging, and we apologize for any inconvenience caused. Your satisfaction is crucial to us, and we're dedicated to keeping our pricing competitive and aligned with the value we provide.

We value your feedback. Please reach out to our Customer Solutions Team at [email protected] to discuss finding the best solution for your budget and needs.

Warm regards,

Jacob W. (Customer Advocate)

Hannah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So glad to make the switch

Reviewed on 03/12/2024

Trifecta has really had a wonderful experience with Wellnessliving. They meet our needs as a small...

Trifecta has really had a wonderful experience with Wellnessliving. They meet our needs as a small business, giving us the benefits of having features that most other small businesses don't. From online scheduling to custom apps and reminder texts, the software is very client-centered.

Pros

They are always improving. If you stay active among the community they listen to your needs and 99% of the time they act upon those requests

Cons

Sometime those amazing updates come with a learning curve and tiny changes that can be annoying

Response from WellnessLiving Systems

Hey Hanna!

Thank you for your thoughtful review! We’re thrilled to hear that switching to WellnessLiving has been a positive experience for Trifecta. It’s great to know you value our commitment to listening to customer feedback and delivering meaningful updates. Your input helps us continue to grow and improve.

We understand updates can sometimes come with a learning curve, but our 24/7 support team is always here to assist. Unlike other platforms, WellnessLiving is built to grow with your business, offering features like online scheduling, custom apps, and automated reminder texts—all in one reliable, easy-to-use solution.

Thank you for choosing WellnessLiving! We’re excited to keep supporting your success and look forward to seeing Trifecta thrive.

All the best,

Anthony S.

Hana
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE

Reviewed on 14/05/2024

The experience with WL was reasonable in the first year or so, but gradually soured as the poor...

The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product.

Pros

Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.

Cons

Price did not remain as quoted (increased to 3x the quote):
- When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote.
- The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress.
-I constantly had to review client accounts for remaining visits bc it was too challenging for the client.
-Tech support is definitely overseas, and communication is often a challenge.
-When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required.

Response from WellnessLiving Systems

Hey Hana,

Thank you for your feedback. We apologize for the issues you've experienced. Our team is dedicated to providing transparent and efficient services. We are sorry to have fallen short of your expectations but rest assured as you know we have reached out and are waiting for a call back to discuss your account and help get things back on track asap! Gordon is a senior member of our Customer Excellence Team, and has been assigned to your account, and is ready and waiting to make this wrong, right.

Warm regards,

Anthony Spagnuolo (Customer Advocate)

Kari
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

[sensitive content hidden] was great!

Reviewed on 15/10/2024

Overall, I have had mixed help but again [sensitive content hidden] helped me immensely this time...

Overall, I have had mixed help but again [sensitive content hidden] helped me immensely this time and I am grateful.

Pros

I had an issue a couple weeks ago and [sensitive content hidden] helped me through it. He was great to work with and by far has been the most help to me since I started with Wellness Living over a year ago. I am very appreciative for what he was able to do for me with my app.

Cons

I don't like that it takes a couple days sometimes to get a reply from an original issue.

Response from WellnessLiving Systems

Hi Kari!

Thank you for your feedback and for sharing your experience. We’re so pleased to hear how impactful our Customer Excellence Lead was for you—our team is committed to making WellnessLiving as helpful and reliable as possible, especially through tools like the White Label Achieve Client App that empower your business.

We understand that timely responses are critical to your operations, and we appreciate your patience as we continually work to improve response times. We’re always here to support you! For assistance whenever you need it, you can reach out to our support team by email at [email protected] or by using Isaac, our 24/7 AI assistant.

Your feedback helps us grow, and we’re grateful for the trust you’ve placed in WellnessLiving. Looking forward to seeing your continued success!

All the best,

Anthony S (Customer Advocate)

Enrique
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience with WellnessLiving

Reviewed on 25/10/2024

Our experience has been very smooth and has helped us streamline our operations allowing us to grow...

Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving.

Pros

The flexibility that Wellness Living offers to our business and the customer service also being very easy to reach!

Cons

We currently have no complaints with WellnessLiving.

Response from WellnessLiving Systems

Hey Enrique!

Thank you for the awesome feedback! We’re thrilled to hear that WellnessLiving’s flexibility and easy-to-reach customer service have helped streamline your operations and support your growth.

Our goal is to provide an all-in-one, user-friendly solution that makes managing your business simpler while helping you attract and retain clients. We’re dedicated to keeping the platform evolving with your needs, so it’s great to hear it’s making a real impact for you.

Thanks for choosing WellnessLiving—we’re here to support your success every step of the way!

All the best,

Anthony S. (Customer Advocate)

Tara
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid! Waste of time and money!

Reviewed on 14/05/2024

When I first looked at WellnessLiving they were way too expensive. They call me to tell me they...

When I first looked at WellnessLiving they were way too expensive. They call me to tell me they have drastically dropped their prices so I met with them and it seemed like a good fit.
I met once with an onboarding specialist and she told me to log into my account with the login info given to me in an email and gave me her contact info, did a short demo and gave me some homework to do to set up the system on the back end in my account before our next session.

After our meeting I try to login and I cannot get into my account. I quickly learn that they extremely poor customer service. I email the onboarding specialist and it takes her over 36 hours to reply and then says she doesn't regularly check the email she gave me during our 1st call. When I tried to call her and tech support, no one answered the phone.

I have asked that they refund 4 days ago because I haven't used their service nor do I want to because their customer service is so poor. No response in 4 days! Avoid!!

Pros

Unsure because I never got to use it as I couldn't get into my account.

Cons

Lack of customer service and professionalism
Being billed for a service I haven't used and no one returns calls or emails

Response from WellnessLiving Systems

Hi Tara,

Thank you for your feedback. We sincerely apologize for the issues you've experienced. At WellnessLiving, we aim to deliver a seamless experience, and it's clear we missed the mark this time.

We understand your frustration, and agree that taking 36 hours to get back to you is unacceptable. We’re taking steps to enhance response time and ensure more effective communication to prevent future issues.

We have left you several voicemails and are eagerly awaiting your response to process your refund, rest assured we’re committed to resolving this promptly.

Your feedback is invaluable in helping us improve and provide better service. We hope to have another chance to meet your business needs and show you the true value of WellnessLiving.

Warm regards,

Anthony Spagnuolo (Customer Advocate)

Sandra
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Support

Reviewed on 26/01/2025

I own Butterfly Studios Pilates in Santa Clarita, California and a friend told me about Wellness...

I own Butterfly Studios Pilates in Santa Clarita, California and a friend told me about Wellness Living so I decided to give it a try! I have been using their software now for over 3 1/2 years and I find it just keeps getting better each year!
First of all, the customer support is outstanding! They are so very patient and will walk you through everything you need to know. I aways find that I end up learning something new from them about something even non-related to the software that's helpful with running my business!
I definitely recommend using this software or if you're considering changing to a different software company, Wellness Living will not disappoint!

Pros

Customer Support Team. Very helpful and willing to help out with any situation.

Cons

Sometimes it may take a day to receive a call back.

Response from WellnessLiving Systems

Hi Sandra, thank you so much for your kind review! We’re thrilled to hear that the workshops have been valuable in helping you discover new ways to grow your business, that’s exactly what we strive for! We also appreciate your patience when it comes to the rare occasion of a delayed response from customer support. We’re continuously working to improve and make sure your experience is as seamless as possible. It’s wonderful to know that WL is supporting you with class, instructor, and website management, those are such important aspects for a smooth-running studio. We are here because of customer like you who have trusted us and our software for your business. We will ensure we always reach your expectations with pride. Best regards, Benjamin K.

Bianca
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

WELLNESS LIVING is the WORST COMPANY we have ever worked with!

Reviewed on 05/12/2023

I do not typically write reviews, but my experience with Wellness Living has been so horrendous...

I do not typically write reviews, but my experience with Wellness Living has been so horrendous that I feel compelled to share. We decided to cancel our service due to the constant errors, glitches, and limitation to major functions that are key to the daily success of a business. They funnel all their calls through one service number which often they do not even answer. I cancelled our account in September via phone and via email to have a record and now it is December and we are STILL being charged despite multiple confirmation emails that we have been cancelled! How is this possible?! Every time I call in, they make me go through the same process AGAIN, there is no option to speak to a manager, no other number or email that can help you if you are not being helped. They just continue to take our money and pass us around over and over again without anyone taking ownership or accountability. This is seriously the worst and most frustrating experience I have ever had in customer service. I would NEVER RECOMMEND THEM! Please save yourself the heartache!!

Pros

Nothing. What we thought was going to be all these great features ended up being the biggest mistake and pain in our butts that we are still dealing with.

Cons

Everything! They have a million feature, but they never work and their customer service is the worst I have ever experienced!

Response from WellnessLiving Systems

Hey Bianca,

We genuinely appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've encountered. Your feedback is invaluable to us, and we want to assure you that your satisfaction is our utmost priority.

To address the issues you've raised, a senior member from our Customer Excellence Team will be reaching out to you directly. Our goal is to understand your specific concerns, work through the challenges you've faced, and find a resolution that aligns with your expectations. We are committed to making this right for you.

Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it. Should you have any immediate questions, please reach out to us at [email protected].

We're dedicated to ensuring your experience with WellnessLiving is positive, and we look forward to the opportunity to address your concerns effectively.

Warm regards,

John B. (Customer Advocate)