--- description: Learn more about CustomerHero. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerHero Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [CustomerHero](/software/109423/startquestion) # CustomerHero Canonical: https://www.getapp.com.au/software/109423/startquestion Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/109423/startquestion?page=2) > Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more > > Verdict: Rated **4.9/5** by 175 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CustomerHero 18 types of questions Engaging widget (eg. for e-commerce) Transition logic Support for multiple languages Custom skins Study automation Data export to Excel and SPSS Alerts and recurring reports ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 175 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerHero - **Founded**: 2006 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - CRM - CSAT Survey Structure - Charting - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms ## Integrations (21 total) - Asana - ExpertSender - FreshMail - GetResponse - Google Analytics 360 - Google Sheets - HubSpot CRM - HubSpot Content Hub - JIRA Service Management - Magento BI - Mailchimp - Microsoft 365 - SALESmanago Marketing Automation - Salesforce Sales Cloud - Shopify ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) - [Forms Automation Software](https://www.getapp.com.au/directory/589/forms-automation/software) - [Data Collection Software](https://www.getapp.com.au/directory/707/data-collection/software) - [UX Software](https://www.getapp.com.au/directory/1287/ux/software) - [NPS Software](https://www.getapp.com.au/directory/1963/nps/software) ## Alternatives 1. [Jotform](https://www.getapp.com.au/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.getapp.com.au/software/91581/typeform) — 4.7/5 (945 reviews) 3. [Google Forms](https://www.getapp.com.au/software/112857/google-forms) — 4.7/5 (11363 reviews) 4. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 5. [Survicate](https://www.getapp.com.au/software/101401/survicate) — 4.6/5 (99 reviews) ## Reviews ### "Very helpful tool\! It will do the job for you\!" — 5.0/5 > **Katarzyna** | *8 June 2022* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: It meets all my expectations regarding the creation and collection of data. Very useful ready-made questionnaire templates (I don't have to think up questions myself). It saves time at every step. > > **Cons**: I use the tool quite shortly, at the moment I have not encountered any problems. > > I have not encountered any problems. I received all the help I needed, I know who to contact in case of problems. Just a good experience. ----- ### "On the market scale of such platforms, it believes that the price-quality ratio is appropriate." — 5.0/5 > **Jakub** | *9 September 2021* | Computer Games | Recommendation rating: 8.0/10 > > **Pros**: Help on your part in case of any problems. The help of your \[SENSITIVE CONTENT\] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with \[SENSITIVE CONTENT\]) and you are open to user comments. The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most. > > **Cons**: Lack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics. However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform. ----- ### "Helpful tool" — 4.0/5 > **justyna** | *27 October 2020* | Research | Recommendation rating: 8.0/10 > > **Pros**: Easy tool, good for fast, ad hoc projects. There is always a help desk that responds very fast. There are articles/blog where you can learn new things, findexamples about project that you are planning to do. > > **Cons**: Sometimes I receive requires for changes in the survey from my customers and implementation is not always easy. Sometimes the survey uploads them quite long and it doesn't go smoothly. It would be also good to have more graphic possibilities like pictures for example. > > NPS researches, evaluation of some products, services, expectations towards some solutions ----- ### "Intuitive, easy to use, containing all the key functionalities needed in the daily work" — 5.0/5 > **Dagmara** | *4 August 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report. A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys. > > **Cons**: I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client. ----- ### "Startquestion- easy to implement, easy to use" — 5.0/5 > **Aleksandra** | *6 June 2022* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: We're working for the solution which may be implemented on all our markets- startquestion is the tool, which may be implemented easily. Highly recommended for international communication. > > **Cons**: I don't have cons. Every issue was solved by client service. > > 9/10= highly recommend for a friend or collegue. It's easy to use, easy to implement. Very nice workshops for the team before the launch. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/109423/startquestion?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109423/startquestion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data