--- description: Learn more about Gluru AI. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gluru AI Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Gluru AI](/software/109403/gluru-ai) # Gluru AI Canonical: https://www.getapp.com.au/software/109403/gluru-ai > MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning > > Verdict: Rated **3.5/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Gluru AI The most important customer service metrics, clearly presented and made easily accessible to each of a business' agents. Due to MIND's advanced application of natural language processing (NLP) and machine learning (ML), the Widget and Ask Bar enable customers to search for answers to their questions, in their own words and without the need to use specific keywords. Defelct a significant number of all inbound queries by enabling your customers to independently answer all of thier questions, at thier own leisure. Lessen the workload of your Tier 1 agents by reducing the need for them to respond to those repetitive and unanswerable queries that have been succesfully deflected by MIND. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 4 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Klare - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 500.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: $0.149 per session (0-10,000 sessions per month) $0.119 per session (10,000 - 100,000 sessions per month) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - CRM - Help Desk Management - Knowledge Base Management - Reporting/Analytics - SSL Security - Self Service Portal - Support Ticket Management - Widgets - Workflow Management ## Integrations (1 total) - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Simple, smart, and effective\!" — 4.0/5 > **Larry** | *16 May 2018* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: I loved how it was so easy to implement on our company website. While we did encounter one or two issues (which were mostly on our side), the team were always there to help us and were available 24/7. Also, I really liked how truly plug-and-play it was in that it was instantly effective from day one\! > > **Cons**: The only issue was that we had to think of a number of queries for each Resolution. This took us a bit of time but was extremely useful in the end. > > We've noticed a considerable drop in the number of inbound repetitive queries we receive on a daily basis, as a result of the Gluru Widget we deployed. This has enabled our customer support agents to focus on the tickets that require more time to address. ----- ### "Easy setup, questionable results" — 4.0/5 > **Jason** | *21 May 2018* | Recommendation rating: 5.0/10 > > **Pros**: Easy Zendesk integration. Limited requirements for setup. Literally just a turnkey implementation where you submit the API key. > > **Cons**: I have difficulty proving ROI of the product which is ultimately why we decided not to implement the product for now. Open to trying in the future. ----- ### "We tried using Gluru for self service automation and ran through a trial period" — 3.0/5 > **TIMOTHY** | *15 May 2018* | Recommendation rating: 5.0/10 > > **Pros**: The look and Feel. Interface was sharp looking and the people behind the product are innovative and creative with their vision for this product. > > **Cons**: Reporting and being able to self customize. There seemed to be too much manual work in order to keep the updated content in our help center aligned with the machine learning ----- ### "I think it has a lot of potential, but it is still on an early stage" — 3.0/5 > **Luis** | *25 May 2018* | Recommendation rating: 5.0/10 > > **Pros**: What I like the most about the product is its people. I'm talking about our account manager, the developers and other team members. They were keen to understand our needs and tried to come up with solutions. Communication was always great. > > **Cons**: It is (or at least was) on an early stage of development. That said, it was getting close to what we needed. ## Links - [View on GetApp](https://www.getapp.com.au/software/109403/gluru-ai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data