--- description: Learn more about Chatlio. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Chatlio Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Chatlio](/software/109325/chatlio) # Chatlio Canonical: https://www.getapp.com.au/software/109325/chatlio Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/109325/chatlio?page=2) > Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog > > Verdict: Rated **4.3/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Chatlio Chatlio allows business teams and support staff to harness their existing Slack service to deploy live chat online customer chat capabilities without the need for new software or clients. The system uses an embeddable widget that can be placed into a website or blog within minutes, allowing for styling and placement changes via a myriad of preferences or deeper CSS-based customization, and the JS-based developer API. Chatlio is optimized to perform effectively on smaller screens, designed and tested to perform consistently across desktop browser and those on iOS or Android smartphone viewports. By capturing useful visitor information automatically such as location, current page visit, IP address, payment plans, local time, browser and OS etc, support teams can gather an important insight into potential customer leads. Scalable pricing plans offer monthly subscription options for Starter users right up to Enterprise, providing unlimited operators, multiple widgets for handling more than a single incoming channel, plus the ability to process 200-5000 conversation threads per month. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Chatlio - **Location**: Seattle, US ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: A 30-day free trial is available on all packages, which include the following: STARTER – $29 per month BASIC – $49 per month PRO – $99 per month ENTERPRISE – $199 per month Contact for a quote on bigger plan requirements. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Application Management - Autoresponders - CRM - Canned Responses - Chat/Messaging - Customer Communication - Customisable Branding - Event Triggered Actions - File Sharing - Geotargeting - Live Chat - Mobile Access - Offline Form - Proactive Chat - Real-Time Notifications - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History ## Integrations (3 total) - Slack - WordPress - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Good live chat" — 4.0/5 > **Jens** | *12 June 2023* | Security & Investigations | Recommendation rating: 7.0/10 > > **Pros**: That we can use it with Slack so we dont need another client. > > **Cons**: It is a bit expensive and is charging for everything. One extra operator. One extra chat topic etc. The default pricing may not fit all businesses. > > Works very well ----- ### "Get Chatting in an Instant with Chatlio" — 4.0/5 > **Pete** | *8 December 2022* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Chatlio is so easy to use and set up because it integrates with Slack perfectly. We had our entire system set up and launched in less than one day. They give you everything you need to be successful. It honestly added so much value to our Slack contract because it allowed us to bring outsiders into our internal Slack chats. > > **Cons**: The only downside to Chatlio is more of a Slack thing than anything they can control. To do certain tasks, Slack makes you type in these commands that many of our users just weren't familiar with. They eventually got the hang of it but it did take time and training to get everyone comfortable. > > Overall, I was very pleased with Chatlio because of the extra value it gave us with Slack and the ease of set-up, use, and administration. ----- ### "Nice But Not Best" — 4.0/5 > **saurabh** | *3 June 2019* | Architecture & Planning | Recommendation rating: 6.0/10 > > **Pros**: Nice But Not Best. Havenot been using this now. > > **Cons**: Nice But Not Best. Havenot been using this now. ----- ### "Honestly a great Slack integration for Live Chat and WordPress sites" — 5.0/5 > **Dylan** | *17 September 2024* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: Chatlio has easy integration with Slack, this saves us some real estate on our computer screens as it already uses a program that we already have open on our desktops. > > **Cons**: I still don't understand how to set holiday automation, sometimes we forget to turn it off for a Holiday and we have customers that are annoyed we don't respond. ----- ### "Great easy chatting if you're already using Slack" — 4.0/5 > **Serianna** | *6 June 2019* | Internet | Recommendation rating: 7.0/10 > > **Pros**: It opens up a chat for you and has automated replies, making your chats very easy. It really works when you have a lot of customers on your website\! I love the slack integration. > > **Cons**: It's not always clear to me how to shut down a conversation. Also I couldn't get everything to work as smoothly as I wanted to. Minor things though. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/109325/chatlio?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109325/chatlio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data