--- description: Learn more about Podium. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Podium Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Podium](/software/109297/podium) # Podium Canonical: https://www.getapp.com.au/software/109297/podium Page: 1 / 22\ Next: [Next page](https://www.getapp.com.au/software/109297/podium?page=2) > Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox. > > Verdict: Rated **4.3/5** by 522 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Podium Rise to the top in search results by automating and texting requests for Google Reviews, Facebook Reviews, and other key industry sites. Manage all messaging, payments, text marketing, phone calls, reviews, and third-party applications in one account Close sales with real-time automations, payment options, and integrations with your tools. Turn leads into clients. Maintain relationships with data-rich customer profiles via text marketing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 522 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Podium - **Location**: Lehi, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - 2-Way Messaging - ACH Payment Processing - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Automated Responses - Autoresponders - Batch Communications - Before & After Pictures - Billing & Invoicing - CRM - Call Recording - Campaign Analytics - Campaign Management - Campaign Scheduling - Canned Responses ## Integrations (120 total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... and 105 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software) - [Review Management Software](https://www.getapp.com.au/directory/575/feedback-and-reviews-management/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Omnisend](https://www.getapp.com.au/software/112199/omnisend) — 4.7/5 (836 reviews) 2. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews) 3. [Twilio](https://www.getapp.com.au/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) 4. [Klaviyo](https://www.getapp.com.au/software/105931/klaviyo) — 4.6/5 (524 reviews) 5. [Messente](https://www.getapp.com.au/software/130607/messente) — 4.7/5 (84 reviews) ## Reviews ### "Podium Rocks & The Product Works" — 5.0/5 > **Gregg** | *23 March 2021* | Construction | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews. > > **Cons**: The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product. > > They are amazing and I am looking forward to see where the product will go in the future. ----- ### "More interested in getting paid" — 4.0/5 > **Audra** | *16 October 2023* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor. > > **Cons**: The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from \[sensitive content hidden\]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers. > > Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that. ----- ### "Inadequate software support to what was proposed" — 1.0/5 > **Sean** | *23 August 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The data analysis is easy to use and operate > > **Cons**: Continuous IT tickets that had months with inadequate service. The lack of communication when the system was not working properly but yet still taking our payments. I have multiple documents and IT tickets to support our challenges. This year cost with not the ability to get Google reviews made the experience a failure > > The multiple challenges with getting this service on line, and the expectation to pay for the full year payment without the service being full filled in our contract. They did provide one less month payment , but that was not even close to many months with no proper service. We would have stayed through this trouble if they would have off set the many months of no full support, but they seem concerned with getting one more payment for us\> I will keep reviewing and posting until I see podium doing a deep dive and understand from our point of view ----- ### "Podium--Reliable and Easy to Use" — 5.0/5 > **Verified Reviewer** | *19 October 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels. > > **Cons**: I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete. > > As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers. ----- ### "Just send us a text\! - Podium brings texting to business" — 5.0/5 > **Peter** | *4 November 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text." > > **Cons**: The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it. > > The overall experience has been great\! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.com.au/software/109297/podium?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109297/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data