--- description: Learn more about Shift Agent. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shift Agent Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [Shift Agent](/software/109223/shift-agent) # Shift Agent Canonical: https://www.getapp.com.au/software/109223/shift-agent Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/109223/shift-agent?page=2) > Shift Agent is an algorithm-based employee scheduling and shift management tool aimed at simplifying team communication and organization for small businesses > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shift Agent Simple timeline scheduling allows users to create and edit weekly schedules using the drag and drop interface. Staff are automatically notified when schedules are posted or changes are made. Built-in algorithms suggest the best staff members for each shift based on availability, personal preferences, business needs, and more. Automatic reports also outline the profitability of schedules and manage staff expectations based on hours worked. The communication platform with built-in accountability sends all requests to one place and requests approval with just the click of a button. Staff can analyze overtime, overlap, and skills differences before they request a change so that it’s clear how their request will affect the schedule. Shift notes are included within Shift Agent so that employees can attach pictures, videos or text to shifts in order to inform colleagues of any important information, or simply to build company culture. The mobile web app allows staff and management to access Shift Agent on-the-go to view schedules, make requests, and track shifts. Schedules can also be printed for those who don’t have access to a mobile device. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Shift Agent Labs - **Location**: Oviedo, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 17.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Basic: free forever Prices vary depending on the size of the active roster: 1-10 users = $17.00/month for Team or $27.00/month for Plus 11-20 users = $27.00/month for Team or $37.00/month for Plus 21-30 users = $37.00/month for Team or $47.00/month for Plus - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Approval Process Control - Attendance Management - Automated Scheduling - Availability Management - Budgeting/Forecasting - Calendar Management - Calendar Sync - Calendar/Reminder System - Collaboration Tools - Drag & Drop - Employee Database - Employee Management - Employee Scheduling - Facility Scheduling - Group Scheduling - Labor Forecasting - Messaging - Mobile Access - Online Time Clock ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software) - [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software) - [Rostering Software](https://www.getapp.com.au/directory/583/employee-scheduling/software) - [Calendaring Software](https://www.getapp.com.au/directory/679/calendar/software) ## Alternatives 1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [Kickserv](https://www.getapp.com.au/software/8259/kickserv) — 4.4/5 (387 reviews) 3. [Resource Guru](https://www.getapp.com.au/software/90739/resource-guru) — 4.7/5 (539 reviews) 4. [QuickBooks Time](https://www.getapp.com.au/software/9623/tsheets) — 4.7/5 (6996 reviews) 5. [Float](https://www.getapp.com.au/software/90784/float) — 4.5/5 (1613 reviews) ## Reviews ### "Not Perfect But Lightyears Above The Rest" — 5.0/5 > **Ross** | *23 August 2019* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: ShiftAgent has allowed us to almost completely eliminate scheduling. Almost. Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools. Scheduling is important and should not be something that causes problems. ShiftAgent met us where we needed them to. Unlike other sites that just allow you to fill in a shift with a person's name, ShiftAgent uses a system to quickly identify who is the best person for that particular shift. By this I mean, you can rank a person's skill level for each individual job, set preferred hours to request while still setting an administration limit on their weekly hours, and take into consideration their hours for the week, when they will be in overtime, and if they have requested that day off. There are probably other features that I have forgotten to mention that affect which name appears first. My recommendation is just setting up a demo with the support staff to see for yourself. This software will change your life when it comes to scheduling. BEST PRODUCT OUT THERE. > > **Cons**: The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems. > > ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate. ----- ### "Good platform" — 5.0/5 > **Avery** | *16 June 2023* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It’s easy to use. Easy to clock in and out. Request time off for vacation, etc. > > **Cons**: Sometimes the app glitches and you have to restart everything. > > I used it at work for about 2 years and it was good when asking off for work or vacation. As well as getting in contact with other employees. ----- ### "Needs improvement" — 2.0/5 > **Tim** | *23 August 2016* | Food & Beverages > > **Pros**: Smart scheduling is good. Inputting the off days and employee information makes scheduling easy. > > **Cons**: Software issues and limited mobile use. > > The program is slow to respond and has a lot of problems. When we make adjustments to schedules the program takes a minute or two to recognize the change and freezes up. The screen often gets all jumbled up with text boxes covering other items and I have to restart the program every few minutes to resolve the issue. These problems occur on several different computers and are consistent issues ----- ### "Good not great" — 5.0/5 > **Alejandro** | *30 October 2023* | Writing & Editing | Recommendation rating: 7.0/10 > > **Pros**: Nice app for basic shift management. Nice to be able to have chat in the same app where you can save all shift-related conversations > > **Cons**: A little bit difficult to learn how to use it at first. ----- ### "Shift Agent Review\!" — 4.0/5 > **Edie** | *1 May 2022* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The thing we liked most about this software was the ease of use for our employees. And building a schedule was simple. > > **Cons**: The only thing we disliked about this software was how long it would take to load a page/schedule. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/109223/shift-agent?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/109223/shift-agent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data