---
description: Learn more about Slaask. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Slaask Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/1659/conversational-marketing-platform/software) > [Slaask](/software/108967/slaask)

# Slaask

Canonical: https://www.getapp.com.au/software/108967/slaask

> Slaask is a customer service app for Slack, bringing all team \& customer communication from multiple channels together in one place, for SMBs \& large businesses
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Slaask

•	Unify all lead and customer communication (from your site, mobile apps, Facebook page, Twitter account, SMS, etc.) to Slack, and chat with leads and customers in real time. 

•	Automatically route any external requests to the most appropriate team members. 

•	Get insights on the location and browsing path of website visitors in real time.

•	Trigger different messages to 'groups' of leads and customers.

•	Automatically adapt live chat to multilingual websites. 

•	Engage in video chats and screen sharing with leads and customers.

•	Better manage interactions with leads and customers with the help of Slaask's chatbot.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Slaask
- **Founded**: 2015

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: (All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment)  

- $0 for up to 5 live conversations per month.
- $29 for up to 30 live conversations per month.
- $49 for up to 60 live conversations per month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Audience Targeting
- CRM
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Group Messaging
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- One-to-One Messaging
- Real-time Conversations
- Reporting/Analytics
- SMS Messaging
- Social Media Integration

## Integrations (35 total)

- Agile CRM
- Asana
- Autotask PSA
- Baremetrics
- Brevo
- Cerb
- Freshdesk
- Front
- GetResponse
- Google Analytics 360
- Groove
- HappyFox Help Desk
- Help Scout
- HubSpot CRM
- JIRA Service Management

... and 20 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software)

## Alternatives

1. [HumanBot](https://www.getapp.com.au/software/2069555/humanbot) — 4.8/5 (819 reviews)
2. [Clepher](https://www.getapp.com.au/software/2062929/clever-messenger) — 4.8/5 (88 reviews)
3. [Superchat](https://www.getapp.com.au/software/2058817/superchat) — 4.8/5 (282 reviews)
4. [TextP2P](https://www.getapp.com.au/software/118243/text-p2p) — 5.0/5 (124 reviews)
5. [Spoki](https://www.getapp.com.au/software/2057385/spoki) — 4.4/5 (45 reviews)

## Reviews

### "All the features we need for the right price & the best customer service we've ever seen." — 5.0/5

> **Kresten** | *8 June 2017* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min. 

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.
> 
> **Cons**: Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.
> 
> Proving a stellar customer experience in both sales and support.

-----

### "Great solution for a small company with low CS Request Volumen" — 5.0/5

> **Verified Reviewer** | *26 May 2021* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: Customer requests go straight to your slack account, so all communication is centralized with in slack. 
Fast turnaround for the customer with easy to find widget in the webpage.
> 
> **Cons**: Reporting and dashboards are not solid.
Hard to track interactions for quality purposes.
Managing it requires a lot of manual efforts.

## Links

- [View on GetApp](https://www.getapp.com.au/software/108967/slaask)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/slaask/> |
| en-AE | <https://www.getapp.ae/software/108967/slaask> |
| en-AU | <https://www.getapp.com.au/software/108967/slaask> |
| en-CA | <https://www.getapp.ca/software/108967/slaask> |
| en-GB | <https://www.getapp.co.uk/software/108967/slaask> |
| en-IE | <https://www.getapp.ie/software/108967/slaask> |
| en-NZ | <https://www.getapp.co.nz/software/108967/slaask> |
| en-SG | <https://www.getapp.sg/software/108967/slaask> |
| en-ZA | <https://www.getapp.za.com/software/108967/slaask> |
| fr | <https://www.getapp.fr/software/108967/slaask> |
| fr-BE | <https://fr.getapp.be/software/108967/slaask> |
| fr-CA | <https://fr.getapp.ca/software/108967/slaask> |

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