--- description: Learn more about Fusion. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Fusion Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [Fusion](/software/108867/fusion) # Fusion Canonical: https://www.getapp.com.au/software/108867/fusion Page: 1 / 30\ Next: [Next page](https://www.getapp.com.au/software/108867/fusion?page=2) > Fusion is an EMR for OT, PT, \& SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, \& more > > Verdict: Rated **4.3/5** by 708 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Fusion Fusion integrates key tools into one smart platform, designed to simplify charting, goal tracking, scheduling, billing, and other daily tasks. With three flexible tiers, we meet the needs of of PT, OT, and SLP practices, reducing complexity and increasing efficiency. - Scheduling, note-taking, payment processing, and patient reminders, designed to simplify daily tasks and improve efficiency. - Custom intake forms, secure messaging, reporting, and available RCM services to optimize your practice. - Eligibility checks, claim submissions, telehealth, and a leading home exercise program to fuel practice growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 708 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ensora Health - **Location**: Birmingham, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Per User - **Pricing Details**: Multi-User plans: Essentials: Starting at $49 / user / month ($39/additional users) Core tools for scheduling, documentation, and basic billing. Advanced: $159 / user / month ($59/additional users) More flexible tools to help growing practices manage insurance claims and customize workflows Premier: $189 / user / month ($89/additional users) Our most complete plan with unlimited access to advanced features and optional add-ons - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Notifications - Appointment Management - Assessment Management - Audit Trail - Availability Management - Billing & Invoicing - Calendar Management - Care Plan Management - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Clinical Notes - Communication Management - Compliance Management - Compliance Tracking - Confirmations/Reminders - Credit Card Processing - Customisable Forms ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) - [Physical Therapy Software](https://www.getapp.com.au/directory/76/physical-therapy/software) - [Speech Therapy Software](https://www.getapp.com.au/directory/785/speech-therapy/software) - [Occupational Health Software](https://www.getapp.com.au/directory/783/occupational-therapy/software) - [Pediatric Software](https://www.getapp.com.au/directory/797/pediatric/software) ## Alternatives 1. [Ambiki](https://www.getapp.com.au/software/2081174/ambiki) — 4.9/5 (14 reviews) 2. [TheraPlatform](https://www.getapp.com.au/software/2057575/theraplatform) — 4.4/5 (79 reviews) 3. [Net Health](https://www.getapp.com.au/software/2050113/redoc-powered-by-xfit) — 4.1/5 (163 reviews) 4. [WebPT](https://www.getapp.com.au/software/91031/webpt) — 4.2/5 (482 reviews) 5. [Jane](https://www.getapp.com.au/software/122271/jane-app) — 4.8/5 (519 reviews) ## Reviews ### "Fusion" — 5.0/5 > **Verified Reviewer** | *20 July 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: the ultimate accessibility tool for individuals with any level of vision impairment. > > **Cons**: Very complex to use by new customers and tricky > > Fusion provides the best of both worlds ----- ### "Easy to Use, with a few opportunities for improvement" — 4.0/5 > **Gail** | *18 February 2025* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: I like the simplicity of the system overall. The look is not overwhelming. The ease of documenting, searching claims, setting up new accounts, etc. are all helpful. Please note my critique below is not meant to be negative, but rather opportunity for improvement and just notes on how some components could be cleaned up to better serve the purpose. > > **Cons**: 1. How the goals are set up. There is so much confusion for the goals that have been achieved, but we need them to show up on an updated POC (Progress Note), so we can document that they were achieved, so we cannot archive them. But there is so much confusion with goals that appear before the start date of the new POC and the ones that don't get archived at the end of the POC. There should be a start and end date for every goal. If we are carrying that over to the next POC, that should be an option. Our goals often look disorganized because of the transition with POCs/Progress Notes. 2. That you are unable to make any adjustments to an appointment after it is checked in without having to delete the document. It would be great if there was a way to override, if a claim has not yet been submitted. 3. That you are unable to provide an attachment for a secondary claim. We have to file secondary claims manually, since they require the primary EOB. > > It has been a great first experience with EMR. ----- ### "Some great feature, others not so much." — 3.0/5 > **Olivia** | *20 February 2025* | Medical Practice | Recommendation rating: 5.0/10 > > **Pros**: Automatic claim generation is very useful and speeds up time between therapy taking place and reimbursement. Also very helpful to be able to email/fax out of the system directly to a provider. > > **Cons**: It would be useful to be able to print off patient's appointments from their chart without having to generate a report through insights. You also cannot filter out paid and unpaid invoices, which makes printing off invoices extremely cumbersome. Because of this, I have to combine all paid invoices for one patient into one invoice so that I am not sifting through thousands upon thousands of invoices each billing cycle. I still have over 3,500 invoices two years after implementing Fusion and combining paid invoices into one. I have to individually select each invoice that I want to print and have to do them in batches since Fusion cannot generate a download that is that large at one time. I don't believe the Fusion is necessarily the best choice for a clinic of our size (1000 active patients at a given time and 55+ therapists). The suggestion feature doesn't seem to make a difference. It seems like random features/updates get added that aren't really useful at all. There is a fee or charge associated with the updates a lot of the time as well, which can be frustrating. No option for sending a reminder about a past due balance either. > > There are some aspects like assisted billing that are helpful, but then there are some very basic functions that are missing, limiting the usability of the platform. I think it would be great for a smaller clinic. ----- ### "Allee Therapy LLC" — 4.0/5 > **Ronda** | *18 February 2025* | Medical Practice | Recommendation rating: 3.0/10 > > **Pros**: We like the daily documentation is user friendly and geared towards pediatrics > > **Cons**: That it won't sync to my personal gmail calendar for visits scheduled. That reports are easily programmable. Data type is not flexible, not able to build our own for example MMT 3-/4 2+/5 etc. doesn't allow for use to adapt to our needs The price continues to go up, we shouldn't have to pay extra fees for admins/schedulers and billing individuals to access our account That screens for scheduling can be small and not see all therapist the entire day or week. > > We have been with Fusion for 4 years and if the hassel was not so great to switch to other EMR we would possible switch to allow for more flexible cost with personnel being added, ease of adapting our eval sections to fit us more. ----- ### "We love Fusion" — 5.0/5 > **Meagen** | *19 February 2025* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: I love the scheduling features, the insight reports, the documentation and the goal charts. > > **Cons**: What I like least is having some many PRN therapists that maybe just work a day a week or just fill in if someone is sick and having to pay for them for the full month. I wish there was an option on the schedule to move a whole day to a different therapist, and then also on the billing side if they covered for a therapist that we already pay for if there was a credit for them or discounts for employees working 4 days or less a month. I also would like to have the option to not have a daily note populate when we do an evaluation or a progress report. Another suggestion would be to be able to set the goal mastery the same for all of the goals instead of having to click on the mastery for each individual goal. > > Good overall experience, customer service is so nice and great to talk to about issues and problem solving. I recommend fusion to many friends. I do have difficulty getting a hold of the billing department, that is my biggest complaint. ----- Page: 1 / 30\ Next: [Next page](https://www.getapp.com.au/software/108867/fusion?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108867/fusion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data