Paycor Reviews

Paycor has given us a cost savings as well as time savings. The integration between Applicant Tracking (which is amazing) and Onboarding has reduced our time to find, hire and set up new employees. Payroll processing time is dramatically faster as well as the time clock integration makes payroll easier. There is a great analytic component. The team is very helpful and we are seeing huge savings over ADP.

The tax component has been the only part that has been a little difficult. The time to get a response from this team is pretty long and it's not possible to contact them directly.

Paycor was easy to navigate every pay period when I needed to review my pay checks. They also have a mobile app allowing easier tracking when I don't have access to a computer/laptop.

Setting up Paycor was rather difficult, but with the right support I was able to figure out what I was doing wrong.

Paycor offers many benefits inside their payroll software package. The feature I value the most is the ability to track employee hours in different departments and set up each department in separate general ledger accounts. This allows me to easily transfer my payroll data into my financial software. This is a huge time saving feature for me. Whenever I need to call customer service, they are knowledgeable and address any issues I may have in a timely manner. I do not usually need to call for customer support because the software is so user friendly that under normal circumstances I can handle everything on my own. I do not even consider moving to another program because of the ease of use and affordability Paycor's software offers.

There is not really anything I don't like about the software. Sometimes I wish I could get by without having to use my mouse while entering my payroll but there are a few items on the screen that can not be chosen without switching from keystrokes to the mouse.

Ease of use for "non-recruiters" (end users)
Templates
Ease of application for candidates
Clear and readable dashboard for all users

At the time I was using Newton- there were no issues. Their CRM was non-existent (maybe in play now), but we were told that texting and a more robust CRM were in play.
Now- Unresponsive to an avid fan- never called me back!

Self-Service
Good UI
Good mobile employee functionality with GPS (mobile punches)

No integration with Quickbooks (though that was how it was sold to me)
clunky back-end data to GL migration
HORRIBLE Customer service - your average hold times to get a human is at least ONE HOUR. I've held for over THREE HOURS to get a person on the line for an issue that would take 10 minutes max to fix

I like that the implementation was super smooth and easy. It's never easy to switch providers, however, our implementation team was amazing. I also feel like we have a voice, Paycor has a dedicated page that you can submit your own ideas for improvements and they listen!

When you call in for customer service, you don't get someone that's familiar with your personal account, you get a random person every time. I wish we had a dedicated customer service person.

I love that Paycor offers a ton of options when it comes to being an overall HRIS system. I like that the systems talk to each other and that they offer basic functionality with an ability to upgrade to more.

With so many choices, it is difficult to know what is the best way to using a particular product. With the ability to customize, it can sometimes get confusing on how you USE a product vs how they coach/support you in that product. I find this especially true if you are a long term user of Paycor and it has been a while since it was set up.

They are constantly coming up with new features. We came from a system that wasn't as powerful - payroll was clunkier, no performance management, etc. Paycor from the start had many more features and they continue to build more.

These new features sometimes have huge bugs that haven't been worked out and when the function is implemented, there isn't always a lot of support during implementation. Some of the newer features aren't fully integrated so you have to manually adjust things like reporting lines. When you do reach out for support, it is very inconsistent in the answers you get and the knowledge of the product.

All in 1 and easy to use. Our rep, [sensitive content hidden], is constantly in contact. That's what sells- we have amazing service with the reach out and know who to contact for large items.

Just the W-2 process at year-end. It's a very intense time at year-end to balance everything and having W-2s be printed immediately after the last payroll still in 2023 is not like our previous vendors. Companies do adjustments at year-end when they review the W-2s and with Paylocity they gave us X amount of days after the last payroll to click and button and confirm that we reviewed and accept the W-2s. Paycor didnt ask and just printed. Created more panic/stress for us at year-end.

Pros: I received good help with set up, but once I was using it and had difficulty those people were gone.

Cons: The owner of the company complained about journal downloading and importing. There are multiple steps to change formats before it can be uploaded. If an employee has multiple banks it shows multiples transactions.

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)

Payroll, Benefits and HR are connected and changes in any field updates across the modules (assuming it has been set up correctly). Employees can update much of their personal and payroll information themselves, saving the Administrator time. Onboarding of a New Hire works very well and not having all that paperwork in a file is terrific. If you get support rep on the phone, they are fantastic to help.

Paycor frequently directs the user to their Knowledge Base, which is extensive. So extensive that it's nearly impossible to sort through it looking for an answer to the question at hand. The reporting feature is the same way. Hard to find what you need and tough to create what you need. Their support is less than impressive. Implementation was not well directed, mistakes were made by Paycor and by us due to lack of guidance from Paycor. Once active, support has been inconsistent. We are frequently surprised to find what should be a simple task is not even possible. Implementation of improvements is slow to appear. The parts that work well are impressive, but overall we have been less than pleased and very frustrated.