---
description: Learn more about IMsupporting. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: IMsupporting Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [IMsupporting](/software/108677/imsupporting)

# IMsupporting

Canonical: https://www.getapp.com.au/software/108677/imsupporting

> IMsupporting is a UK-based Hybrid AI live chat platform designed for British businesses. Founded in 2015 in Gloucester, we combine powerful AI automation with seamless human handoff—so customers get instant answers to routine queries while complex issues reach your team directly.
> 
> Verdict: Rated **3.0/5** by 1 users. Top-rated for **Customer Support**.

-----

## Overview

### Key benefits of IMsupporting

UK-Based Compliance Made Simple

Your customer data stays in the UK—always. We're fully GDPR compliant, ICO registered, and Cyber Essentials Plus certified, meeting the highest UK government security standards. For businesses in healthcare, legal services, financial services, or any sector with strict compliance requirements, IMsupporting provides the peace of mind that comes with UK data centres, a Gloucester-based support team, and complete data sovereignty. No US cloud servers, no international data transfers, no compliance headaches.


Build Conversations with Our Visual Chatflow Builder

Create sophisticated automated conversations without writing a single line of code. Our intuitive visual chatflow builder lets you design customer journeys, set up AI response triggers, define routing rules, and build conditional logic—all through a simple drag-and-drop interface. Whether you want to qualify leads, book appointments, handle common support queries, or direct visitors to the right department, the chatflow system gives you complete control over every interaction. Preview your flows in real-time, A/B test different paths, and refine based on actual conversation data. The result? Automated conversations that feel personal and actually convert.

Hybrid AI That Actually Works

Our Hybrid AI technology goes beyond typical chatbots. It handles routine inquiries automatically while seamlessly connecting customers to your human team when needed. The AI can check stock, process orders, generate quotes, and take real actions—not just answer questions. Unlike competitors offering basic scripted responses, IMsupporting learns from every interaction, continuously improving while freeing your agents to focus on high-value conversations that require empathy and problem-solving skills.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: IMsupporting
- **Founded**: 2015

## Commercial Context

- **Starting Price**: GBP 49.99
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Prices based on AI usage and Seats

All packages come with a set amount of APU's per month (AI Processing Units) 1 unit is roughly 1 AI chat.

APUs are used during AI related workloads.

Every package comes with a set number of seats/operator accounts.
Additional accounts can be added.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Ireland, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Communication
- Customer Experience Management
- Customer History

## Integrations (7 total)

- BigCommerce
- Drupal
- Joomla
- PayPal Checkout
- Shopify
- Weebly
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16296 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Learning through use" — 3.0/5

> **Bruce** | *7 November 2017*
> 
> **Pros**: Excellent customer support \& provided clear information that was reasonably easy to apply and initially set up
> 
> **Cons**: There were elements of the product CHATBOT that were not easy to use and the quality of functionality can be improved

## Links

- [View on GetApp](https://www.getapp.com.au/software/108677/imsupporting)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/imsupporting/> |
| en-AE | <https://www.getapp.ae/software/108677/imsupporting> |
| en-AU | <https://www.getapp.com.au/software/108677/imsupporting> |
| en-CA | <https://www.getapp.ca/software/108677/imsupporting> |
| en-GB | <https://www.getapp.co.uk/software/108677/imsupporting> |
| en-IE | <https://www.getapp.ie/software/108677/imsupporting> |
| en-NZ | <https://www.getapp.co.nz/software/108677/imsupporting> |
| en-SG | <https://www.getapp.sg/software/108677/imsupporting> |
| en-ZA | <https://www.getapp.za.com/software/108677/imsupporting> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"IMsupporting","description":"IMsupporting is a leading UK-based live chat and AI customer support platform designed specifically for British businesses. Founded in 2015 and headquartered in Gloucester, we understand the unique challenges UK companies face when delivering exceptional customer experiences while maintaining strict data compliance. Our Hybrid AI technology combines artificial intelligence with human expertise, creating a seamless support ecosystem that handles inquiries efficiently while ensuring a personal touch when it matters most. Unlike American competitors like Intercom or Zendesk, we keep your data in the UK, comply fully with GDPR regulations, and offer transparent, SME-friendly pricing without hidden fees or per-seat charges.\n\nWhy UK Businesses Choose IMsupporting\n\nThe live chat market is dominated by American companies that often overlook UK-specific needs. At IMsupporting, we've built our platform from the ground up for British companies. Our servers are in UK data centres, our support team is based in Gloucester, and we're fully GDPR compliant, ICO registered, and Cyber Essentials Plus certified. When you choose IMsupporting, you're choosing a partner who understands UK regulations, British consumer expectations, and data sovereignty. Our customers range from small startups to established organisations in hospitality, legal, healthcare, real estate, and local government.\n\nOur Revolutionary Hybrid AI Technology\n\nWhat sets IMsupporting apart is our unique Hybrid AI approach. Traditional chatbots can only provide scripted responses, often leaving customers frustrated. Our Hybrid AI system handles routine inquiries automatically while seamlessly handing complex issues to your human team. The AI can take real actions—checking stock, processing orders, generating quotes, raising tickets—using our proprietary Tool Integration system. Your customers get instant answers to simple questions with the assurance that a real person is available for complex issues. The AI learns from every interaction, continuously improving while freeing your agents to focus on high-value conversations.\n\nComplete Feature Overview\n\nIMsupporting comes packed with features to transform your customer interactions. Our AI chat widget is lightweight (under 50KB), loads instantly, and works beautifully on any device. The widget is fully customisable—match your brand colours, choose position, and configure launcher text. Our agent dashboard provides real-time analytics showing visitor numbers, chat volumes, response times, and satisfaction scores. The AI assists agents by suggesting responses, analysing sentiment to flag unhappy customers, and retrieving relevant information. We offer integrations with WordPress (free plugin on WordPress.org), WooCommerce, Shopify, Salesforce, HubSpot, Microsoft Teams, Slack, Zapier, plus comprehensive API and webhook support.\n\nSecurity, Compliance, and Peace of Mind\n\nSecurity is paramount. IMsupporting is fully GDPR compliant with data stored exclusively in UK data centres. We're ICO registered and Cyber Essentials Plus certified, meeting the highest UK government security standards. Our platform includes end-to-end encryption, comprehensive audit logging, and role-based access controls. Whether you operate in healthcare, legal, financial services, or any regulated sector, IMsupporting provides the security features you need to meet compliance obligations while delivering excellent support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/16442540-55a0-4414-be07-9f9987926f15.png","url":"https://www.getapp.com.au/software/108677/imsupporting","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/108677/imsupporting#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":1},"offers":{"price":"49.99","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"IMsupporting","position":3,"item":"/software/108677/imsupporting","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/108677/imsupporting#breadcrumblist"}]}
</script>