--- description: Learn more about Playvox. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Playvox Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Playvox](/software/108425/playvox) # Playvox Canonical: https://www.getapp.com.au/software/108425/playvox Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/108425/playvox?page=2) > Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance. > > Verdict: Rated **4.8/5** by 109 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Playvox Real-Time Visibility: - Gain real-time insight into planned versus actual staff across all locations and work types. - Plan, forecast, and schedule agents for multi-step interactions with AI-powered foresight, ensuring budget adherence. Comprehensive Performance Dashboards: - Access simple, interactive performance dashboards covering all essential KPIs, simplifying planning and performance management. - Monitor metrics such as shrinkage, adherence, workstreams, occupancy, service levels, and forecast accuracy from a single interface. Designed for Digital, Omnichannel Contact Centers: - Built for digital and omnichannel contact centers, supporting complex customer interactions and workflows. - Easily schedule concurrent work for digital service channels like chat, email, and social media, preventing over- or under-scheduling. Digital Interaction Quality Management: - Efficiently handle digital interactions such as support tickets, live chat, and email with Playvox QM. - Proactively analyze agent interactions to identify coaching opportunities and prevent costly issues before they occur. Flexible Quality Assurance: - Enjoy flexible scoring, feedback by question, and calibration options to quickly identify and address customer service problems. - Understand the qualities of top-performing agents to enhance recruiting, training, and onboarding processes. Automated Quality Workflows: - Automatically surface customer sentiment across all digital interactions, simplifying coaching and improving customer retention. - Streamline quality workflows with Playvox Workloads, ensuring analysts receive the right interactions efficiently. Flexible Change Management: - Empower employees with flexible scheduling options, including shift swaps and time off requests. - Provide agents access to real-time data for performance tracking and adjustment, enhancing engagement and customer experiences. Proactive Issue Prevention: - Go beyond traditional QA to engage and develop employees before profit-draining problems occur. - Prevent costly CX problems before they escalate by proactively managing quality and employee development. Playvox WFM Capacity Planner - Leverages historical data and forecasts already in the system, while offering the option to see how fluctuations in shrinkage, planned, and unplanned absence will impact your future staffing needs. - Uses summaries, graphical or table information, and color coding for easy interpretation to identify shortages or overages in staffing, and allows for differing scenarios and the ability to share online or export to CSV, making it easy to collaborate on plans. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 109 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Playvox - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Starter: $15 user/month on annual contract Professional:$30 user/month on annual contract Enterprise: $40 user/month on annual contract More than 100 agents? Multi-year contract? Contact us for a custom quote. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Mexico, Portugal, South Africa, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Attendance Management - Attendance Tracking - Audit Management - Automated Routing - Automated Scheduling - Budgeting/Forecasting - CRM - Campaign Management - Change Management - Collaboration Tools - Compliance Management - Computer Telephony Integration ## Integrations (23 total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... and 8 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Quality Management Systems](https://www.getapp.com.au/directory/144/quality-management/software) - [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software) ## Alternatives 1. [Leaptree Optimize](https://www.getapp.com.au/software/2080898/leaptree-optimize) — 4.8/5 (12 reviews) 2. [CXone Mpower](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 4. [Medallia Agent Connect](https://www.getapp.com.au/software/2036983/stella-connect) — 4.9/5 (18 reviews) 5. [VQ Online](https://www.getapp.com.au/software/2062858/vq-online) — 4.7/5 (18 reviews) ## Reviews ### "Playvox is an indispensable tool" — 5.0/5 > **Verified Reviewer** | *5 March 2021* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: It is a very interesting application, in terms of team and individual evaluations, it is easy to use and the experience in training and evaluation forms is wonderful. > > **Cons**: It should be a little more intuitive. To facilitate the search of all its functions. > > I can not complain in a general way for me and my colleagues it is satisfactory. ----- ### "Awesome Quality check tools" — 5.0/5 > **Verified Reviewer** | *12 August 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Assuring the quality of the work of agents can be a very time consuming activity and I have struggle to find a solution that really help us in have a track of progress and review in an agile way. These are some of the features that impress me more of Playvox - Allows you to check on tickets way faster than doing manually and faster than other platforms - Very customizable. You can create teams, groups and different score cards with personalized fields. - Very detailed report dashboard with visibility of the whole team and single agent work - Work reminders to quality analyst and visibility of their work and notifications to agents when their work is reviewed - Possibility to review quality analyst work and to implement work calibration -Customer service is very helpful and the Help center have most of the answers you need > > **Cons**: The only thing that have to be improved is that when displaying the tickets to display it might take a few seconds but in any case it is much faster than other programs > > With Playvox we have decreased in almost a 60% the amount of work/time/resources we were using when quality checks where done manually ----- ### "very good" — 2.0/5 > **Verified Reviewer** | *31 October 2020* | Logistics & Supply Chain | Recommendation rating: 6.0/10 > > **Pros**: It is very accurate and I thing there is no mistake happened with me > > **Cons**: I think this program is very good but some times I feel that is not fair in total score ----- ### "Excellent software that helps learning" — 5.0/5 > **Verified Reviewer** | *19 March 2021* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: It is an excellent software and an excellent work tool, intuitive and easy to use. > > **Cons**: I like all the facilities it offers, it is well designed and I don't find anything wrong with it. > > PlayVox is a software where job performance is measured through statistics, training and personalized evaluations by the QA team. ----- ### "Userfriendly and ease the learning progress" — 5.0/5 > **Verified Reviewer** | *21 April 2021* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: training and evaluation, basically i can evaluate my quality of service and the result of service in playvox > > **Cons**: hope to expand function in HR relation function. Hopefully there are more function in playvox such as the application for internal transfer opportunities and able to see the position vacancy via playvox > > overall is good , wish to have more function in future ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/108425/playvox?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108425/playvox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data