--- description: Learn more about everything HelpDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: everything HelpDesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [everything HelpDesk](/software/108349/everything-helpdesk) # everything HelpDesk Canonical: https://www.getapp.com.au/software/108349/everything-helpdesk Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/108349/everything-helpdesk?page=2) > everything HelpDesk is a configurable support management \& workflow automation system for K12 support staff \& IT technicians in schools, governments \& industry > > Verdict: Rated **4.3/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of everything HelpDesk Automatically assign tickets to the most suitable department and technician based on location, category, expertise, skill sets, work load, schedule and more. Create graphical reports with business intelligence to understand key performance indicators (KPIs) such as technician workload, technician performance, and tickets by location. Users can also schedule automatic reports set to recur at specified time intervals and send them automatically to management or other team members. Integrate with Explorer network discovery to find network devices including printers and servers, and import discovered devices to the everything HelpDesk asset tracker to track any incidents and manage inventory details such as downtime, lease end dates and warranty. Use customizable ticket templates to automate business processes and routine tasks. Users can schedule tasks within the calendar and define start and end dates and recurrence. Each task and process can be assigned to a specific technician and includes step by step instructions to complete the process. Utilize the self-help knowledgebase for end users to reduce ticket requests and reduce the amount of repeat incident reports. Users can upload and store key information articles, convert closed tickets into articles and find specific articles using the advanced search options. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GroupLink - **Location**: Bountiful, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Priced by number of technicians billed annually or monthly. Lite subscription: from $20/month with up to 3 technicians. Full subscription: from $25/month with more than 3 technicians. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish, Swedish - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Automated Routing - Chat/Messaging - Configuration Management - Customer Database - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Email Templates - Help Desk Management - Incident Management ## Integrations (2 total) - Gmail - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [HappyFox Help Desk](https://www.getapp.com.au/software/90516/happyfox) — 4.6/5 (92 reviews) 5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews) ## Reviews ### "Great Helpdesk Tool" — 4.0/5 > **Hector** | *28 August 2018* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc > > **Cons**: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade ----- ### "Solid self-hosted helpdesk" — 5.0/5 > **Verified Reviewer** | *25 April 2018* | Recommendation rating: 9.0/10 > > **Pros**: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. > > **Cons**: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. ----- ### "grouplink helpdesk" — 3.0/5 > **Ann** | *14 November 2016* > > Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. ----- ### "does what it needs to, very basic, but lightweight, works in most browsers" — 4.0/5 > **Jasper** | *13 June 2016* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. > > **Cons**: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New\>Ticket/KB/Filter\>Group\>Category\>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. > > it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts \& payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. ----- ### "Our work flow" — 5.0/5 > **Marissa** | *15 February 2021* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. > > **Cons**: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. > > Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/108349/everything-helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108349/everything-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data