--- description: Learn more about UVdesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UVdesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [UVdesk](/software/108201/uvdesk) # UVdesk Canonical: https://www.getapp.com.au/software/108201/uvdesk Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/108201/uvdesk?page=2) > UVdesk from Webkul is cloud-based help desk also proud to release Open Source Helpdesk for eCommerce businesses to provide better support experience to their customers > > Verdict: Rated **4.4/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of UVdesk Automatically converts support emails into tickets. Offers a live chat feature between the support agent and the users. Includes social media app integration which enables all posts, comments and tweets to be converted into tickets. The eCommerce app integration feature allows users to fetch the order related details from tickets. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 24 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Webkul Software - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Basic Plan, Free. Pro Plan, $11.00 per month per agent Enterprise Plan, $18.00 per month per agent - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Danish, English, French, German, Italian, Spanish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Automated Routing - Customisable Branding - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Social Media Integration - Third-Party Integrations - Ticket Management - Workflow Management ## Integrations (15 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - CoreCommerce - Ecwid - Joomla - Meta for Business - OpenCart - PrestaShop - Shift4Shop - Shopify - Slack - Twitter/X - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.com.au/software/9913/zoho-assist) — 4.7/5 (1374 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [Spiceworks Cloud Help Desk](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk) — 4.4/5 (584 reviews) 5. [BOSSDesk](https://www.getapp.com.au/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews) ## Reviews ### "UVDesk Review" — 3.0/5 > **Alif Satria** | *14 July 2023* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system > > **Cons**: lack of feature for "Pro" planNo AutomationScenario > > Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences. ----- ### "Knowledge tool" — 4.0/5 > **Audrey** | *27 December 2022* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool. > > **Cons**: Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it. > > Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost. ----- ### "Helpdesk - overview" — 5.0/5 > **Martin** | *23 November 2023* | Import & Export | Recommendation rating: 10.0/10 > > **Pros**: Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install > > **Cons**: Nothing to say for now. Every expectation has been done with the app ----- ### "The best free, open-source helpdesk software you can find" — 5.0/5 > **Seth** | *31 March 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: • Web interface/design• Knowledgebase• Email templates• Support > > **Cons**: • Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good) > > This software is perfect for our needs\! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the \*free\* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly\! ----- ### "\#1 Supplier for my Opencart store" — 5.0/5 > **Jamos** | *21 February 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. > > **Cons**: Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options. > > WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium\! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/108201/uvdesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/108201/uvdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data