Arlo for Training Providers Reviews

Arlo for Training Providers

4.7 (138)
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Less admin. More Training.

Overall rating

4.7 /5
(138)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.7/5
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138 Reviews

Jade
Jade
Overall rating
  • Industry: Accounting
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best event management software

Reviewed on 09/10/2017

Using arlo has meant that we've consolidated all of our payment methods into one platform,...

Using arlo has meant that we've consolidated all of our payment methods into one platform, eliminated multiple spreadsheets recording attendees and also eliminated the possibility for human error at our end - if someone isn't registered for an event, they didn't register, it's not that they emailed us and didn't make it to the spreadsheet!

Pros

The best things are the payment platform, the app for my mobile when I am at an event - so easy to record attendance or grab an attendees number to check in on them if they haven't arrived. Arlo has eliminated human error at our end - now we know if a registration is wrong that it was entered incorrectly by the client, not someone at our end!

Cons

We used to use quite a complicated discount structure for multiple attendees, this has been hard to translate into arlo, but we have identified a work around - it just took a bit of time to implement.

Karen
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Has the potential to be great, but useability issues get in the way

Reviewed on 07/07/2020

Arlo is a very powerful platform, if you have a lot of time and personnel dedicated to managing it....

Arlo is a very powerful platform, if you have a lot of time and personnel dedicated to managing it. They are really nice people, and provide great support. Unfortunately, it was just too complicated and time consuming for us to use and lacked some really basic useability features we expected from class registration software.

Pros

Arlo has a ton a great features for event management and registration. Really liked the back-end planning features for administering venue & catering details and instructor notifications. And the front-end class listing & registration page looked really slick. And their customer support is really great, both online and in person. For a company with a lot of time to dedicate to learning the system and administering it on a daily basis, it is a very powerful platform.

Cons

Arlo is very time consuming to get set up and to administer. There are so many steps required for just basic things like adding a new class, and so many options to click through that it is very unweildy. And it is missing some really basic functions, like sending a notification to the administrator if someone cancels their registration, or allowing customization of the event email notifications that get sent out. And when we first signed up for the platform, we were promised that the ability to charge deposits for a class (which is very important for us) was under development and would be available very soon, but a year and a half later that feature was still nowhere to be found. After months of trying to make Arlo work for us, we finally had to switch to a different platform.

Alternatives Considered

Regpack

Reasons for Choosing Arlo for Training Providers

We were looking for a more complete event management system instead of just a registration system.

Switched From

RegFox

Response from Arlo

We appreciate the review and are sorry to hear Arlo didn't turn out to be the right system for you.

As you mentioned, Arlo is a very powerful platform that's built to manage all the moving parts of a training operation, but does take some getting used to. That's why each of our customers gets a dedicated success manager and 1-on-1 training to make sure you're confident with the system before you go live.

Capturing partial payments, such as a deposit at checkout, was released a few months ago. We're sorry we didn't get this out in time for you.

Customizing the automated email to match your branding is also something that we have just released. We're now working on giving you more control over the contents of these emails.

Again we appreciate your feedback and are sorry to see you go. We wish you and your training business well.

Lesley
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Unpleasant

Reviewed on 06/12/2018

Pros

Not much.

Cons

They suddenly increase the pricing astronomically.

Response from Arlo

We pride ourselves on offering a fully-featured training management system for a fair price. Sorry to hear you weren't getting value from Arlo. All the best.

Allison
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Arlo Review

Reviewed on 11/09/2019

Our office loves it and our presenters enjoy the ability to see what their courses look like...

Our office loves it and our presenters enjoy the ability to see what their courses look like leading up to the event date. Arlo has become the staple and all encompassing resource for our course management.

Pros

One of the biggest positives when it comes to the Arlo software is the automated features. Our office used to spend a lot of extra time communicating small details and follow through just to make sure information was shared with our registrants at the proper moments. Thankfully with things like a wait list with a programmed process we do not have to keep track of those details manually.

Cons

Perhaps it's just a beginning phase, and not even a negative "least" explanation but my least favorite aspect about Arlo is in regards to all of the features we have yet to utilize and set up. It provides excitement but when the start up is in the process and even a few months later, we are still constantly figure out new (awesome) things to implement.

Response from Arlo

Thanks for the fantastic review, Allie! It's great to hear that Arlo's automated features save your team so much time and that your presenters enjoy the ability to view their upcoming courses via the mobile app. Do reach out if there is anything we can do to help.

Khumbudzo Amanda
Khumbudzo Amanda
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Arlo review

Reviewed on 21/08/2019

Pros

It is user friendly and has a lot of features

Cons

It does not send out calendar reminders automatically to presenters and administrators

Response from Arlo

Thanks for the review! You're correct, Arlo automatically sends reminder emails to registrants in the lead-up to a course. The same like-for-like feature isn't available for presenters and administrators, but you do have a few options. For example, the 'Event Registrants' report can automatically be sent to presenters X days before the course and the dedicated mobile app for presenters shows their upcoming training. Reach out to our team at [email protected] and we'll help define the best solution.

Steph
Steph
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system, easy to use and constantly being updated to suit users needs

Reviewed on 18/04/2019

Amazing, I was worried that because we were in the UK and it is a NZ company that we may struggle...

Amazing, I was worried that because we were in the UK and it is a NZ company that we may struggle to communicate due to the time difference, but that hasn't been a problem and its even better now that Jerrod is over in the UK, not that I've needed to contact him regarding anything recently as Arlo has been working perfectly for us.

Pros

It is so easy to use and navigate around, it makes invoicing easier and saves so much time when it comes to sending joining instructions to our customers as Arlo does it for you!

Cons

It is a little pricey, but having said that if we hadn't chosen Arlo we would have potentially needed 2 systems to do what we can do on 1 now.

Response from Arlo

Thanks Steph! It's great that Arlo saves your team so much time. That's why we do what we do, and why training providers keep signing up. We're loving being able to offer our customers round-the-clock support from our NZ and UK teams.

Sue
Sue
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I find the platform and service from the customer support team second to none.

Reviewed on 12/03/2018

The ability to train delivery partners quickly and efficiently.

The ability to train delivery partners quickly and efficiently.

Pros

Scheduling of courses is extremely quick due to using templates. It's an easy platform to train others how to use, I often Skype our partners and share my screen.

Cons

There's not much to not like, in fact I haven't any real issues at all. I occasionally find running reports a little frustrating but I'd say that's a 'user' issue rather than platform issue.

Nicole
Nicole
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

From the start, Arlo has been so easy to learn, understand, implement, and use.

Reviewed on 23/07/2018

Pros

Arlo's ease of use has really made my day-to-day job easier. From the get go, we've been supported and our support questions have been answered in a timely and supportive manner. Arlo is the best LMS system that I've used for external training. I wouldn't hesitate to suggest using Arlo for any company if they value their employees' time. Thanks, Arlo!

Cons

There are some limitations to Arlo, but none that are deal breakers. They are really just minor things, but I'm sure that if my company had a higher tiered contract/support, those limitations would not be an issue.

Antje
Antje
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool

Reviewed on 21/08/2019

Pros

dashboard and intervace with wordpress and Xero

Cons

That one cannot customize E-Mails
Arlo is only available in English, not multilingually

Toni
Toni
Overall rating
  • Industry: Education Management
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great tool to monitor events

Reviewed on 16/07/2018

This software helps us add and track events

This software helps us add and track events

Pros

Easy to use, when setting up events, we can add one event as a template and just change information for each following event

Cons

At the end of each event, you have to go in and add who attended, I'm not sure how this could be simplified though

Amanda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Time saving and streamlining

Reviewed on 15/09/2023

Streamlined our manual system, reducing mistakes.

Streamlined our manual system, reducing mistakes.

Pros

Love that everything about a registrant can be found in the one place.

Cons

Unfortunately it doesn't highlight possible duplicates contacts unless searched for.Doesn't allow to add credit card fees to purchase.

Lindsay
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Software for Moving to the Cloud

Reviewed on 28/09/2023

Pros

We find the system easy to use. We moved to Arlo from a multi spreadsheet fully manual operation to a much more automated solution in using Arlo.

Cons

We would like to increase the capabilities of the reporting function. It's good, but we have requirements that haven't been met by the system which mean manual intervention.

Gabriel
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reasons why class should not only be indoors

Reviewed on 26/10/2023

Pros

The software is great as one with no skills can be able to use the software with no problems.

Cons

The need to use the internet sometimes is overwhelming when you are in an area with no internet access.

Jeffrey
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Training is Insufficient.

Reviewed on 12/02/2021

When I get someone they are great! However the onboarding has been a nightmare. It has been an...

When I get someone they are great! However the onboarding has been a nightmare. It has been an almost entirely self study and self learning experience. I paid for premium set up and since asked to purchase 6 additional hours to help set this up with NO response. Here in the US the time difference has been a MAJOR set back causing concerns when the site goes live.

Pros

Seems very powerful. But the set up is too difficult to know. I like the idea of managing all my users.

Cons

Integration was over sold. I teach mostly webinars and self study courses. The Arlo software claims of intergradation with Moodle, GoToWebinar and Zoom sold me. Turns out none of these work well. I am left manually entering and transferring information with both Zoom and GoToWebinar. Theses platforms don't integrate with any real benefit. Moodle required me to hire a third party to install and manage the plug in. After spending almost $14K with Arlo set up I was still hit with another $1k for Moodle!

Response from Arlo

Hi Jeffrey, thank you for your honest review. We've looked over our logs and agree that your onboarding experience was not satisfactory. Please accept our apologies.

You joined us at a time where we were experiencing unprecedented growth and we didn't have enough staff to deal with it. Since then, we've hired additional support, onboarding, and website integration staff across our three offices (APAC, United Kingdom, and North America) to support customers in any time zone.

We're also planning to launch the next generation of our Zoom integration this quarter, which includes support for unique Zoom registration links and attendance synchronization back into Arlo. This should eliminate any remaining manual processes.

Thanks for sticking with us!

Bentley
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Arlo Event Management Software

Reviewed on 10/09/2019

Daily administration of our training sessions. We can add and remove instructors from sessions base...

Daily administration of our training sessions. We can add and remove instructors from sessions base on availability or "Best Suited" for a course. Transfer students from one class to another and be able to track such movement.

Pros

The ease with which all employees started to use the software with minimum distraction or inability to find features. I believe that from the time I started using this software, my productivity and daily time management of classes, students and my resources have significantly been improved.

I also like the features that are from time to time implemented, but you are always given the chance to review these changes before they are implemented.

Most important for me, the quick turn around from Customer Support Team in resolving any issues (very few) that pop up once in a while.

Cons

There are absolutely nothing I can put here to say I don't like.

Fiona
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless integration

Reviewed on 30/07/2019

Pros

Arlo is intuitive and user-friendly. I have no hesitation in recommending this product having spent almost two years enjoying this system. The support that Arlo provides is second to none.

Cons

I have no gripes, therefore unable to think of anything that I liked least about the software.

Response from Arlo

Thank you Fiona - We really appreciate the review and it's a pleasure having you onboard! Our team work hard to make Arlo as intuitive and user-friendly as possible. It, therefore, means a lot to hear our work makes a difference to you. Please reach out if there is anything else we can do.

Bridget
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Software for Short Course Provider

Reviewed on 31/03/2017

For the past five years, I have used Arlo to help me organize an Adult Community Education...

For the past five years, I have used Arlo to help me organize an Adult Community Education Programme which attracted 1100 enrolments and delivered around 110 courses each year. I found the Arlo software was brilliant it reduced administration time significantly. Features I especially liked were the facility for students to pay for courses by credit card and automated receipts, course directions and course reminders. I found it easy to insert text and photos onto my website which was fantastic. A very important plus was that the help desk responded quickly when I needed to ask a question. My business is closing now - this is the only reason I am ceasing to use Arlo. I highly recommend Arlo to other education providers.

Pros

It reduced my administration time significantly.

Cons

It would have been good if I could have inserted videos. I was on the "Basic" plan. Not sure if other plans have this functionality.

Frank
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good with some room to grow

Reviewed on 21/08/2019

Pros

The ability to see every event coming up over the next year in a simple, searchable format makes planning ahead very easy. The online payment section makes enrolments relatively easy as well.

Cons

Cancelling or going back on things can be quite difficult. An administrator is required for relatively menial tasks that differ from everyday use of the software, and that can slow down my work.

Mandy
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Service from Arlo

Reviewed on 21/03/2017

We have been integrated various websites with Arlo lately and the support team are very helpful...

We have been integrated various websites with Arlo lately and the support team are very helpful whenever I contact them. Get things Done!
Mandy Curtis - IVS Marketing Manager

Pros

Easy to integrate with various website platforms. The support staff (Arlo Developer who we have been dealing with) looks outside the box to come up with solutions.
Dashboard is great for a quick overview, things are easy to find. Reports provide valuable information and are easy to use. Love how it integrates easily with Survey Monkey and Mailchimp which we use regularly.

Cons

Nothing

Elaine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have had ARLO since July 2014 and it meets all our needs to date with a few modifications.

Reviewed on 26/10/2017

Less paperwork, more organising tools, and better tracking of events organised and held.
Ease of...

Less paperwork, more organising tools, and better tracking of events organised and held.
Ease of use for the registrants for events.
A great management tool for the whole process including reporting requirements

Pros

Lack of extra paperwork required to be done by administration, ease of use for the registrants who can now manage their own registrations and information

Cons

The CSV output file is messy and very limiting. I have to spend more time on tidying up to meet the requirements for accounts/reporting.

Robyn
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Been using it since it started!

Reviewed on 27/06/2017

Pros

We were one of the first providers to use Arlo and we have no regrets - it has gone from strength to strength and it just keeps on getting better! Keep up the amazing work Arlo people.

Cons

Having been using this package from the beginning it has had a few bugs and issues in its very early days. However, the team we quick to fix bugs and problems and have constantly evolved the package to be better and better.

Kylie
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and fantastic for managing our first aid courses.

Reviewed on 05/10/2017

Booking all of our first aid courses etc, makes it super easy.

Booking all of our first aid courses etc, makes it super easy.

Pros

Ease of use, dashboard that shows everything at a glimpse, fast for booking first aid attendees, great for capturing details.

Cons

Online support isn't great probably because of terminology, but we do love the live support, always helpful and answer any questions we have.

Helen
Overall rating
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product. Easy to use.

Reviewed on 28/09/2017

Managing events and operations.

Managing events and operations.

Pros

The product is great. And there are always new improvements and new features made available. The best part is the support team, they are very helpful and provide good advises.

Cons

The product is very strong at managing events, but less so on managing individuals. We wish it comes with stronger CRM features.

SArah
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great support with real people. User friendly software.

Reviewed on 30/09/2017

Ease of use, no need to take manual bookings any longer.
Prompt support/customer service.

Ease of use, no need to take manual bookings any longer.
Prompt support/customer service.

Pros

Intuitive to use.
Can replicate courses rather than starting from scratch with entering details

Cons

Search options are limited (eg no postcode search option available).
Users see how many spaces are still available in each course - which does not create a sense of urgency for them to book (eg it says '10 places remaining', rather than 'nearly full').

Karen
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The platform is very easy to use with great functionality. The support is exceptional too.

Reviewed on 07/05/2017

Pros

How flexible it can be to work for a number of different events and still be so bespoke. It also handles the payments and refunds seamlessly

Cons

It can be a bit restrictive in us being able to amend the skin on the events page and cost us money if we need to amend any part of this, which can be frustrating