--- description: Learn more about Dixa. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dixa Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Dixa](/software/107757/dixa) # Dixa Canonical: https://www.getapp.com.au/software/107757/dixa Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/107757/dixa?page=2) > Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat \& messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data \& powerful routing features. > > Verdict: Rated **4.3/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dixa Dixa replaces tickets with conversations, helping brands grow by building stronger bonds with their customers. Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on. Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs. All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort. Dixa works well with all systems making it possible to display any data you want inside the platform . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 20 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dixa - **Location**: Copenhagen, Denmark - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential: Start to build your customer base with these service essentials. $99/agent/month (billed annually) Growth: Delight your customers and increase retention with personalized service at scale. $139/agent/month (billed annually) Ultimate: Create lasting customer loyalty with advanced automations and Knowledge-Centered Service. $179/agent/month (billed annually) Custom: Made to suit your needs. Drive better business outcomes with every customer interaction. Price based on needs. \*All plans require minimum 5 agents. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Center - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging ## Integrations (41 total) - Adobe Commerce - Agillic - Boost.AI - Capturi - Certainly - Chattermill - Cx MOMENTS - DeepL Pro - DigitalGenius - Dynamics 365 Business Central - Emarsys - Fullview - HubSpot Content Hub - Lang.ai - Looker ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [CXone Mpower](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (481 reviews) ## Reviews ### "Excellent performance" — 5.0/5 > **Luimer** | *29 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it > > **Cons**: We do not find a major problem with this platform, I just hope that the text options in voice improve a bit > > We have compacted better in the work ----- ### "Dixa - Great Omnichannel/CRM Software" — 5.0/5 > **Kevin** | *29 July 2021* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience. > > **Cons**: The Analytics and reporting gives you the fundamental information but the package needs enhancements. > > Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time. ----- ### "Be ware of trick-sale upgrades." — 2.0/5 > **Rune** | *11 April 2021* | Printing | Recommendation rating: 0.0/10 > > **Pros**: The software uses queue for email routing, as in a telephone system. > > **Cons**: We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period. > > It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use. ----- ### "All in one place" — 4.0/5 > **Jonas** | *20 March 2019* | Package/Freight Delivery | Recommendation rating: 9.0/10 > > **Pros**: We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs. > > **Cons**: Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications. > > We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs. ----- ### "Cheap, efficient and all about customization, this is what I can say about using Dixa." — 5.0/5 > **Elizabeth** | *16 August 2017* | Recommendation rating: 10.0/10 > > **Pros**: We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :) > > **Cons**: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. > > It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/107757/dixa?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/107757/dixa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data