talech Reviews
Overall rating
Filter by
Time used
334 Reviews
- Industry: Restaurants
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
El Gordo Mexican Restaurant
Reviewed on 02/11/2016
After searching for weeks for a pos system for our restaurant, we came across a new app and system,...
After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price, we would be foolish to go with any other pos company. We got bluetooth printers, wiring and set up was a breeze. And this is coming from a person who in not good with technology and i was able to install it all. If you can read you can set up the whole system. Weve been working with talech for 3 years now and it continues to make changes to the app that makes it more efficient to provide a good customer experience. We are glad to continue working with Talech.
Pros
Cost
Cons
2 outages, one from the app and one from evalon credit card processor.
Response from talech
Marco, thank you so much for being a talech customer and writing such a lovely review! We are so glad to hear that you are happy about choosing talech even after 3+ years. If there is anything we can do for you, let us know. We're here to help!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product for the price
Reviewed on 23/08/2019
Pros
I like how easy it is to customize the interface of the iPad app. I can easily color coordinate sections and subsections, rearrange everything to fit our needs. I also love the online ordering system, we take on average a dozen online orders a day. There are of course things I wish we could change about the system, but overall, it does the job, and does it well!
Cons
Not a fan of the online ordering setup. If I wish to have a product hidden on our online store, it also hides it on our iPad, which does not work too well. The program is also very laggy when you first try to login, takes 5 seconds or so every time - just freezes. Also, if someone tries to tip us with a custom tip amount, sometimes the text box covers up the amount section - and we've had people almost tip us $2,000 multiple times - the box needs to be moved.
Alternatives Considered
Square Point of SaleReasons for Switching to talech
Because we knew one of the sales reps.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Talech Stealing Money Because they Were not Processing Credit Cards Properly
Reviewed on 02/08/2022
Good until recently... Now critically terrible They were preauthorizing credit cards.... but when...
Good until recently... Now critically terrible They were preauthorizing credit cards.... but when the tab was closed,,, their software could not do so because of card information corrupted (although the software states they are pre-authorized).
This resulted in over $500 in tabs that cant be closed... not even by Talech themselves... So, they blamed everyone, including my internet provider, the credit card bank etc. They are unable to resolve... In summary, there was $500+ dollars of free beer credit card customers drank at our expense!!! We had to switch (otherwise we would have continued to lose money) and Talech will not even refund our monthly charges to help offset their error. Not only is this bad service... but stealing!!!
Every Talech user must be aware of this and RUN!!!
Also associated with this was a company called AVANT GARD... if you are dealing with these people also be aware,,,
Pros
The POS software works in most cases. The reporting is ok as well. Don't have experience with others besides square... but seems to work... However the majority of this software is to successfully collect money for exchange of products.... this is where it fails!!!!
Cons
Customer service to resolve critical issues with mis-handling credit card information, not admitting a problem and even accusing everyone else for our loss of money.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
The 3 Weird Sisters
Reviewed on 15/11/2016
I feel overall the customer service is lacking. When a recording says "we are sorry for the long...
I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end
Pros
The cloud storage
Cons
Can not reach help when needed and I feel like I get a runaround
Response from talech
Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Talech POS System for a Retail Store
Reviewed on 27/09/2022
Pros
Talech is very adaptable to a retail store in sales transactions, inventory tracking and management, and accounting reports. It is very quick and easy to speak with a Customer Service Agent should you need it, and the Team is very proactive in assisting.
Cons
There are features within inventory management that could be added to improve inventory tracking and management. For example, when performing an EOY inventory count, it would be very helpful to be able to freeze inventory numbers and then unfreeze them to update the quantities. Currently, to update inventory numbers, a stock take must be done which is a lengthy task if a business has more than 2,000 products. A second feature is to have the ability to manipulate employee access to certain information within the software including inventory updates, and sales reports. You can lock employees out of these things, but when done also locks them out of key features they need to perform their other tasks.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better than the Big Boys
Reviewed on 01/11/2016
I own a coffee shop / cafe in New Mexico. Before this I have worked in all positions imaginable in...
I own a coffee shop / cafe in New Mexico. Before this I have worked in all positions imaginable in many different types of restaurants. I have used most of the Big Name POS systems out there. As a manager I had to program them, change prices, add buttons and all that. Usually you have to do these things in the middle of a big rush on top of ten other things. I'll tell you what, Talech is by far the easiest I have ever encountered. I can add a button, scratch that, I can have an employee add a button with a few instructions over the phone! Also, by using ipads as terminals, my costs stay way low. a refurbished ipad is like $200. Compared to the other guys' pricey terminals, they are practically disposable. I bought a backup just in case! I love Talech and will tell it to anyone willing to listen. In this business, it is nice to find something that works!
Pros
Low initial cost. Intuitive setup. Rapid adjustability
Cons
Not compatible with Android OS
Response from talech
We're so happy to hear that you are happy customer after 2+ years, Eric! Thank you for being a loyal talech customer and for writing a review. If there is anything you need, please don't hesitate to reach out. We're here for you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Talech for a full service restaurant and bar
Reviewed on 01/11/2016
It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly...
It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly highschool students, to learn.
The system tends to slow down during busy times. It takes too long to switch from one screen to another. It also takes a long time to sync when you first log in.
The security is not very good. It is too easy for one employee to log in with someone else's id, making the security feature essentially worthless.
Each employee should have a card to swype in order to log in. That would be a huge improvement.
The reports are nice and easy to read.
All in all a pretty good system but it needs more built in security.
Pros
easy to learn and to set up
Cons
The security features are weak. Too easy for another employee to log in with another persons id. The system tends to bog down when it gets busy. It takes too long to synch when you log in.
Response from talech
Thank you for your feedback, Bruce. I have shared your comments about security and system lag with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love talech as a possible option.
Reviewed on 01/11/2016
The only issue I have is this.
This passed sat night was our Halloween bash at my bar. At 215 am....
The only issue I have is this.
This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min.
Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash.
Also, if our Internet goes down we have no way to pull up tabs. It would be nice if there was some feature that holds the tabs in the pos system for that nights business just in case something happens.
I don't want to spend money on anether source of Internet because there was a hicup in the Internet providers service.
If it would store tabs for a couple days until they are settled and submitted it would be awesome.
I will say that normally the support is on point and fast. But when we needed it the most it wasn't there at all. A message on the support line saying you guys were having issues and would be repaired soon would have been nice.
Pros
Relatively easy to use.
Cons
Could be more flexible and customer support status messages would be nice when something goes wrong on your end.
Response from talech
Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Talech User
Reviewed on 01/11/2016
We have been a Talech user for nearly two years. Talech support is very efficient and helpful and...
We have been a Talech user for nearly two years. Talech support is very efficient and helpful and always gets our problems fixed quickly. We have to "pair" our card reader to the POS terminal every morning and sometimes during our business hours, and that is a bit frustrating. Overall, the system works well. I would like to see more detailed statistics, but there is helpful information that is easily accessed. Our local Talech representative is extremely helpful and always--without exception--is there for us seven days a week. That is one of the biggest benefits. The system is not cheap, but we always get help when we need it.
Pros
It is pretty much user friendly
Cons
More details in the statistics would be extremely helpful--such as receipts by the minute when the sales actually happen instead of lumped together in an hour time slot
Response from talech
Thank you for being a loyal customer and your review, Christina! We're glad that you have been pleased with the customer support and product. I've passed your feedback about the card reader and more detailed reporting to our product team. Please continue to share feedback with us so we can continue to improve. We love hearing from you!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gets better every month
Reviewed on 01/11/2016
Right off the back the bang for the buck was impressive.
I run multi stores and the registers...
Right off the back the bang for the buck was impressive.
I run multi stores and the registers have been doable, but not impressive. There needs to be communication between each store on every customer added to the database. For example, if I add Joe's info in one store and he goes to another, he has to add his info in again. If there is a credit on his account, it is only use able at one store.
I really appreciate being able to check all my numbers from home and upload new product, but without the ipad, I am unable to see how the menu actually looks in the store. It would be nice to be able to pull up the menu and adjust it on the computer instead of having to do it at each store (I don't have an ipad at home to pull up the stores).
Talent does a great job at customer service and continually updating their product. I am satisfied with this product and am confident it will continue to improve.
Pros
Continually getting better
Cons
Multi store use and options
Response from talech
Thank you for being a customer and sharing your feedback, Jeff. I have shared your feedback regarding multi-store functionality. If there is anything else that we can do to help your business, please let us know. We're here to help!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
POS that works but could be better
Reviewed on 15/07/2023
Sales are processed more quickly and customers are happier.
Sales are processed more quickly and customers are happier.
Pros
My customers are happier. They get a receipt that works well with the rebate program from my supplier. We can review their previous purchases and determine if they already bought something they need. This will also be useful when they come in for their early buy sale purchases. It is nice to be able to email receipts.I can quickly review sales and inventory for what needs to be ordered.
Cons
It was shipped to me but not linked to my account so nothing worked for about 2 weeks. Hours spent on the phone with on the onboarding specialist assigned to me. They say it is 24 hr support but not for start up/onboarding. They work M-F 9-5. It is best to stick with the onboarding specialist assigned as they are most familiar with you but mine was in the Central Time zone so nothing was ever addressed until 10:30 AM EST (1.5) hours after opening I had great difficulty getting the inventory load but onboarding was very helpful. The fact the sales reports don’t capture debit cards properly is really frustrating as I had hoped it would save time and make tracking easier.The scanner never worked and has been returned because they finally admitted/determined it was a programming issue that was not going to get resolved any time soon. Inventory does not always track properly - not sure how that happens. Sometimes you get a call back for help, not always the 24/7.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Software issues after Upgrade "Low Priority"
Reviewed on 08/05/2024
Frustrating Frustrating... over the years, they are slow to fix any software issues.
Frustrating Frustrating... over the years, they are slow to fix any software issues.
Pros
Easy to use for entering orders and update product screens
Cons
After 9 years of being a customer the latest software issue is causing major issues with our restaurant.. custom order request line items appear on every line item from previous ticket.. after waiting 3 weeks for a fix, Customer Service told us it was a "Low Priority" for them and have no timeline when it will be fixed. This slows the order process and creates so many issues for the kitchen, customers,and servers.
Also forced us to switch and use their inhouse credit card processing and gift card services in 2022
- Industry: Food & Beverages
- Company size: 11–50 Employees
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Potentially good system that misses the mark
Reviewed on 01/11/2016
I was given a great presentation for the Talech system and purchased it. After purchasing it I had...
I was given a great presentation for the Talech system and purchased it. After purchasing it I had to install it myself, I figured it would be easy. No... It took eight hours just to get the thing running, then another 3 weeks with an onsite IT tech everyday to get it to work. Worst nightmare ever. System constantly crashed. Printer errors. Anytime there was an update the app would fail. That's just the install. My other great issue is functionality. The app must be more user programamble. There are so many minor tweaks that need to be changed to make it run faster that they don't listen too. This system is not for a quick serve busy restaurant, more like a mom and pop flower shop. Even when I call with a major complaint the the app doubling the taxes. They say we can't fix that. Are you kidding me. It's illegal. Customer support is great if you ever get around to talking to someone. When there system crashes about twice a month and you call their 800 number. They tell you they will call you back because they are experiencing a high volume of calls. I wonder why? Their devices disconnect with the credit card readers constantly as well. The only good thing about the system is the ipads, but the app doesn't work well on them, go figure. If you need a a system for a fast paced business, DO NOT BUY THIS ONE
Pros
It turns on
Cons
Name it
Response from talech
Randy, thank you for the review and candid feedback here and on the phone. It was very helpful to learn more about what's been challenging and how talech can be better for you and your business. If there is anything else you'd like to share, please don't hesitate to reach out and let us know. Thank you for being a customer.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Talech Software Review
Reviewed on 15/11/2016
We have been using Talech for over a year now and it's been overall a good experience. There are...
We have been using Talech for over a year now and it's been overall a good experience. There are some things I would like to be different but overall it has been a good experience.
Pros
Easy to use
Cons
I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time.
Response from talech
Thanks for writing a review and providing feedback, Missy. We'd love to hear more about what could be different and work better for you. Would you be willing to chat more about what could help your business?
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Great system, horrendous customer service!
Reviewed on 25/08/2018
Rest assure, no business referrals will ever come from us!
Rest assure, no business referrals will ever come from us!
Pros
We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store.
I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech.
Service before the sale was stellar.
The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people were pointing fingers at one another via email and copying me “the customer” in on it, highly unprofessional and unproductive. At one point in time they demanded that I got the printer but must have thrown it away with the packaging. It wasn’t even on the packing list!
Long story short, the printer was on backorder. Wow.
However, that didn’t stop Talech from charging us for our 1st month even though we couldn’t set up.
We were very reluctant to get the 2nd system but we already had time and training invested in our employees. Otherwise, a big fat juicy “NAY NAY STAY AWAY.”
Also, the only weekend support available is for tech support. No customer service or sales support on the weekends.
Uhmmmm.... the users of your equipment are restaurants and retailers. Kind of absurd. Especially since they boast about 24/7 support. Well, sorta....
Cons
Love the software. Perfect for our business. Easy to set up and use.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Mixed Satisfaction
Reviewed on 01/11/2016
The updates kill me. We are a bunch of older women running a non-profit store. For the most part,...
The updates kill me. We are a bunch of older women running a non-profit store. For the most part, we catch on. But just as we're learning the system, an update hits and everything goes crazy for a while. Mistakes are made that we can't "unmake" and there is no going back once you "close the shift" and happen to do it wrong. For us, there should be a "double check" or "are you sure" option involved. But we hope our bookkeeper can sort it out well enough to figure out our taxes. There is zero notification that an update is coming and we've been caught off guard several times. Candidly, I have two sons that are of GREAT assistance to us older folk who are slightly intimidated by unscheduled updates.
Pros
I do like the ease of use - once learned.
Cons
It's probably an amazing system for younglings, but not so amazing to wrangle once you get older and are not used to the application.
Response from talech
Thanks for writing a review and providing feedback, Katie. A member of our product team has reached out to learn more and see how we can help and improve. Please respond at your convenience. Thanks in advance for speaking with us!
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great POS system with top notch customer service support
Reviewed on 24/08/2019
I have been happy with the program and really pleased with the tech support!
I have been happy with the program and really pleased with the tech support!
Pros
When we do have issues with card reader or printers (which are obtained from the credit card processing vendors) it is easy to reach the Talech customer service reps to talk us through the issue and resolve the problems. It keeps up with product inventory levels and gives decent reports.
Cons
Since I am not familiar with any other POS systems I can’t comment on the cons other than it is geared to restaurants and merchandise retail and not necessarily wineries....(thinking it might be nice for it to also monitor our bulk wine products?)
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Talech register using iPad
Reviewed on 23/08/2019
I am only using the system as a register as my inventory is too extensive and would take months to...
I am only using the system as a register as my inventory is too extensive and would take months to years to add all the inventory. It wars fine for retail and wholesale transactions without any problems.
Pros
Easy to use and program. Keeps track of inventory, able to use with Wi-Fi. Keeps track of Payouts for inventory paid for by Cash as well as payouts for tips. Excellent choice for a small or start up business to program for products and inventory.
Cons
The problem with Talech is the Balancing area. When doing a close out for the day there is no way to correct any mistakes it's a final once you press the reconcile button and no way to correct it on the system. You might have miscounted or not entered something for the day but can't reconcile.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great cloud based POS at a great price
Reviewed on 01/11/2016
For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use...
For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use and easy to set up. Great tech support that is included in the price. The product team is always producing great updates with the feedback of their customers. If you are searching through the multitude of options for POS nowadays, give Talech a serious look, you will not be disappointed.
Pros
Ease of use, consistent updates and improvements, great tech support
Cons
Compatibility with hardware is limited. You only have a couple options for printers and card readers. However, the hardware you can use is high quality.
Response from talech
Thanks for your review and feedback, Josh. I have let the product and operations team about your thoughts on hardware. Please continue to share your thoughts with us. Thanks for being a talech customer!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
As a first-time business owner, I wouldn't have been able to do it without Talech.
Reviewed on 01/11/2016
A little over 2 years ago I decided to open a business, but decided to give myself a little extra...
A little over 2 years ago I decided to open a business, but decided to give myself a little extra challenge to accompany the decision- I wanted to open and be operational in 3 months, made more challenging since I was still employed full time.
I found Talech after some research, and it was truly great to have such a professional product and company from the get-go. Since I was learning as I went, it needed to be simple enough for me to use, give me the information I needed to understand, and be able to adapt as I grew as well.
Talech has been all those things, and I highly recommend their services.
Pros
Very easy to learn and to use.
Response from talech
Jerry, we're so glad to hear that you are still happy about your choice after 2 years. If there is anything we can help you with, please let us know. Thanks for being a talech customer!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Technical support team are awesome
Reviewed on 03/12/2016
I have been with talech for almost 3 yrs and customer service is there to help you especially when...
I have been with talech for almost 3 yrs and customer service is there to help you especially when you're not a technology updated and they are there to help you step by step to make sure that we as the customer are satisfied with the service and it never changed a bit since I've been with them. Thank you, Talech continue to work with passion and you will be blessed each day with good clients.
Pros
The client's record for bookkeeping and the part that you can make a note in each client's file.
Cons
To much extra stuff, we don't need
Simplicity is better for older people
Response from talech
Lorna, thank you for writing a review. We're so glad to hear that talech is working for you. And our support team has been so helpful. Please reach out any time! We appreciate having you as a customer.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Crash bang boom
Reviewed on 01/11/2016
I've been running this system since January 2015. It is not a good fit for my kind of business. I...
I've been running this system since January 2015. It is not a good fit for my kind of business. I have a small carry out food shop, and when it gets busy this system crashes. It's not just one thing either, sometimes it's the printer disconnecting, othertimes it's the credit swiper disconnecting, or its inability to connect to the server to process credit transactions. I think if you have a smaller shop, maybe even a boutique this system will work for you, but as soon as you start doing some volume expect it to malfunction. The customer service team are nice and helpful however. I know because I contact them regularly.
Pros
When it works it's a good system.
Cons
It's always having issues.
Response from talech
Hi Bassel, we're so sorry to hear that talech isn't working for you in the way you need. A member of our team has reached out via phone and email to learn more and help. Please respond or reach out to our support team at your convenience. We're here to help! Thank you for being a customer.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
American Pie Pizzeria
Reviewed on 01/11/2016
Overall the software is good. I wish you could get same info online as you get from actual IPads. ...
Overall the software is good. I wish you could get same info online as you get from actual IPads. My experience with customer service has not been stellar.
Pros
Fairly easy to use. Information given on website is good but does not include everything.
Cons
Cannot get same info at website as you can get from actual terminal.
Response from talech
Thanks for the review and feedback, Brenda. I have passed along your feedback to the product team regarding information being available both on iPad and the web. Could you share more about what data or reporting you'd like to see on both? It would be great to know more.
Please continue to share what you love and what you'd like to see more of. We appreciate feedback! Thanks for being a talech customer!
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pizzeria with talech
Reviewed on 01/11/2016
Customer support is fast and friendly. It is not 100% a pizzeria pos but it gets the job done. I...
Customer support is fast and friendly. It is not 100% a pizzeria pos but it gets the job done. I have had it for over 2years and its one of the easiest pos systems i have ever worked with. Thank talech
Pros
Easy to use and very easy to learn. Its a monthly thing so no contracts! I had it for over 2 years now and im happy!
Cons
I wish it had a feature for pizza delivery. So far just dine in and to-go
Response from talech
Jose, thanks for being a customer and writing a review. We thank you for being a long-time customer of talech. I have shared your feedback with the product team. We'd love if you could provide additional details about what you'd like to see for your pizzeria. We love hearing from you and are here to help!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
pretty good but needs improvement
Reviewed on 01/11/2016
the inventory system needs to be able to add recipes for drinks to help with inventory. The use of...
the inventory system needs to be able to add recipes for drinks to help with inventory. The use of the screens is very nice and easy to use. Customer service is never there and is hard to get a call back in the heat of the problem and is a real drag when things go down and no one answers. Also, if the wifi goes out there needs to be a way to process the cards and put them in a queue until it comes back so customers cards won't be lost and will process later.
Pros
ease of use
Cons
customer service... recipes aren't allowed to take away from inventory if the recipe takes more than one liquor
Response from talech
Thanks for your review, Archibald. I've passed your feedback to the product and support teams. A member of the talech team has reached out to learn more about your recent challenges and see how we can help. Please respond at your convenience. We'd love to hear more from you. Thank you for being a talech customer.