--- description: Learn more about Pendo. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Pendo Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Qualitative Data Analysis Software](/directory/1487/qualitative-data-analysis/software) > [Pendo](/software/107315/pendo-platform) # Pendo Canonical: https://www.getapp.com.au/software/107315/pendo-platform Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/107315/pendo-platform?page=2) > Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Pendo Sync account and contact data with Pendo’s integration with Salesforce and push data to trigger offline actions and workflow. Pendo also integrates with Gainsight for KPI’s and Segment to simplify codebase. Design custom funnels to follow user journeys through specific tasks, and witness how they complete them or where customers drop off, to better understand user behavior. Blacklist users by host name, IP address, visitors and accounts so that usage from internal users does not affect data and analytics. Blacklisting is historical and instant so can be implemented or reversed at any time. Access historical data any time via Pendo’s backup of customer activity from day one. Export this data in CSV or excel file with one click and access it through Pendo API or transfer to integrated apps. Deploy stage testing on created guides with Pendo in order to gain analytics and decide which guides are the most effective and generate the most interaction. Guide analytics are displayed in graph format for ease of understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 238 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pendo.io - **Location**: Raleigh, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - API - Access Controls/Permissions - Action Management - Activity Dashboard - Activity Tracking - Agile Methodologies - Alerts/Notifications - Asynchronous Learning - Audience Targeting - Behavior Tracking - Behavioral Analytics - Blended Learning - CRM - Campaign Analytics - Campaign Management - Charting - Chat/Messaging - Churn Management - Cohort Analysis ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Qualitative Data Analysis Software](https://www.getapp.com.au/directory/1487/qualitative-data-analysis/software) ## Related Categories - [Qualitative Data Analysis Software](https://www.getapp.com.au/directory/1487/qualitative-data-analysis/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Web Analytics Tools](https://www.getapp.com.au/directory/109/web-analytics/software) - [Mobile Analytics Software](https://www.getapp.com.au/directory/1041/mobile-analytics/software) - [UX Software](https://www.getapp.com.au/directory/1287/ux/software) ## Alternatives 1. [Lucky Orange](https://www.getapp.com.au/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Google Analytics 360](https://www.getapp.com.au/software/90997/google-analytics) — 4.7/5 (8089 reviews) 3. [Mixpanel](https://www.getapp.com.au/software/90837/mixpanel) — 4.5/5 (145 reviews) 4. [Hotjar](https://www.getapp.com.au/software/101789/hotjar) — 4.6/5 (539 reviews) 5. [Amplitude](https://www.getapp.com.au/software/102815/amplitude) — 4.6/5 (67 reviews) ## Reviews ### "It is a great tool for analysis, easy to use and with great support." — 5.0/5 > **Carmen** | *31 May 2023* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: I utilize Pendo to track which highlights are utilized the foremost on a page, labeling is simple in Pendo, and once it's labeled accurately it's much less demanding to explore through the information and make choices. Too this way we may distribute studies directly through pendo and we are able oversee and share comes about. Pendo itself includes a nice clean plan and is very simple to utilize, the data we get from our item clients helps us track the foremost and slightest utilized highlights, outline client ventures and learn a few cool experiences. I like way analytics because it makes a difference me get it what behavior designs and patterns individuals are receiving in high-traffic zones of our computerized involvement. This makes a difference to get it the qualities and shortcomings of our item without having a predefined way in intellect. > > **Cons**: Pendo some of the time has inconvenience labeling certain capacities, which is generally due to the way it's coded, but I wish pendo may appear how to settle that or an elective. In the event that there were ways to channel a few of the sheets a bit more, that would be incredible; For case, the foremost seen guides as of now as it were appear "all" and I can't channel them to as it were appear guides on my specific item, so I'm seeing guides for all the items I have get to to. The outside detailing piece was a small precarious to set up, but we got it set up by employing a few extra devices within the environment. We had to set up custom ETL forms to be able to disperse reports, there should be an option that permits clients to specifically get to particular reports rather than the complete environment. > > Pendo is an great analytics instrument that makes a difference to superior get it client behavior and designs, each time we roll out a modern highlight, we utilize Pendo to tag everything and after that utilize analytics to see which ways users take, where they tap the foremost, what gets utilized the foremost, etc. Utilizing this information, we make choices approximately future forms of that include. characteristic. Pendo makes a difference coordinated subjective and quantitative information to gain a more all encompassing understanding of which regions of our stage drive the foremost esteem and where we are lost target benchmarks. It permits us to get it zones like estimation and exertion in combination with engagement and item analytics, this permits us to decide a wealthier data encounter in behaviors and utilization in key segments/accounts. ----- ### "Makes onboarding new users so much more professional" — 4.0/5 > **Warren** | *12 February 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Pendo has made our new user onboarding process so much more quicker and professionally. > > **Cons**: Pendo is not the cheapest product on the market, and this may well factor in to our use of it moving forward. > > We originally looked at Pendo for using to look into our end users use our custom PowerBI screens, and which screens they were using. We have since adopted to use in our user onboarding. ----- ### "Shop around" — 1.0/5 > **Ike** | *17 April 2017* | Information Technology & Services | Recommendation rating: 1.0/10 > > **Pros**: The UI is modern and appealing > > **Cons**: The software is inconsistent, buggy and unpredictable. > > I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts. This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.). Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case. I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size. ----- ### "Pendo is awesome\! ..." — 4.0/5 > **justin** | *9 December 2025* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: The ability to overlay guides onto our app is outstanding\! I also like the ability to integrate with zapier. > > **Cons**: Lack of "actual" dates/times in reporting and real-time action of guide completion. The "last visited" the app is not useful when you are trying to determine when someone did something with a specific component. > > Pendo does so many great things, but is juuuuuuuust short in being phenomenal. For example, form field validation is great, yet why not have it built into guides? ----- ### "Friendly digital adoption tool" — 5.0/5 > **Vinay** | *8 March 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Pendo provides deep insights into how our customers interact with our product i.e. the pages they visit, the features they interact with and the amount of time they spend on our app. > > **Cons**: The page URLs tagged by Pendo are case sensitive. So we end up having to tag variations of the URLs that have lowercase/uppercase characters in them > > As a business, we like to see if customers have completed a certain CTA or a process. Pendo does a great job in both these areas. The Funnels and Features tools help us to analyse if a suer has completed a task from beginning to end and if they have clicked on any CTA buttons on a landing page. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/107315/pendo-platform?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/107315/pendo-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data