OptimoRoute Reviews

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181 Reviews

- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Positive but needs improvement
Reviewed on 31/10/2020
Really good on a basic level, routes are effective and reporting is adequate however requires a...
Really good on a basic level, routes are effective and reporting is adequate however requires a separate maintenance management tool so doesn't resolve some issues that could easily be managed in the app with some accounting integration.
Recommended for small business who are just looking for a route optimisation tool.
Pros
Very easy to deploy and use.
Simple integration into existing hardware.
Cons
The mapping that Optimoroute uses is different to google maps therefore produces different travel times.
No option to avoid tolls for routing. Believe it would be better to have the routing tool imbedded in the app. Also some reporting could be looked at as it does not appear to be correct. Also if hardware is attached to a vehicle the driver cannot sign on and off, and you can only track the truck not the individual.
Response from OptimoRoute
Hi Steven,
Thanks for taking the time to leave a review - we really appreciate the feedback! Glad to hear you were satisfied with our pick up and drop off features.
Thanks for letting us know about your concerns and issues. You can contact us at [email protected] so we can hear more about the specifics of your case and improve your experience.
We're constantly working on improving our route optimization software and you can keep track of news about new features on our socials, so be sure to follow us!
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Optimo 2024 & Forever!
Reviewed on 02/12/2024
This platform has helped our Company with many ways possible and we are 3 years. I couldn't imagen...
This platform has helped our Company with many ways possible and we are 3 years. I couldn't imagen not having this software to help us complete our goals.
Pros
Optimo has the ability to import all our routes directly from our system via excel and avoiding manual input.
Cons
To have the ability to have a scheduling calendar all in one platform. We are an Environmental Lab, and scheduling is big daily task. Other than that, we appreciate the help it's given our lab and field techs.
Response from OptimoRoute
Thank you for your fantastic review! We’re thrilled to hear how OptimoRoute has streamlined your scheduling process by allowing you to import routes directly from your system, saving time and avoiding manual input.
Your suggestion for an integrated scheduling calendar is a valuable one, especially for industries like yours where daily scheduling is critical, and we’ll certainly consider it for future updates.
It’s wonderful to know that OptimoRoute has been a key tool in helping your lab and field techs achieve their goals over the past three years. Thank you for your loyalty and for choosing OptimoRoute!
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
does the job but could be a lot better
Reviewed on 15/03/2019
Customer service is very good and fairly responsive, but the product itself is unimpressive.
Customer service is very good and fairly responsive, but the product itself is unimpressive.
Pros
It's the best we could find, and it does the job well enough.
Cons
There are a number of improvements that could be made to this software, too numerous to recount here. And while the entire industry suffers from this, the fact that it's not married to live traffic data makes the software basically useless in terms of tracking driver effectiveness. Essentially this software is slightly better than just doing it through a spreadsheet.
Response from OptimoRoute
Companies see huge improvements over manual planning with our software. If you haven't seen similar gains, perhaps we can suggest a workflow which will get you great results automatically. What's different about OptimoRoute is we have many features like overnight, weekly and multi-day long haul planning, and many other features that other programs don't have.
If you want to know more, please contact us at [email protected].
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of Optimo Route
Reviewed on 28/10/2024
We have had an overall good experience. Would recommend to others.
We have had an overall good experience. Would recommend to others.
Pros
It is easy to use and change routes. Training is offered if needed
Cons
The price is high for how we use the program. There are aspects we do not need, however could be greatly beneficial when we grow into them.
Response from OptimoRoute
Thank you for sharing your experience! We're happy to hear that OptimoRoute has been easy to use and flexible for adjusting routes, and that the training support has been beneficial.
We understand that pricing can be a consideration, especially when you're not yet using all the features. However, as your business grows and you begin leveraging more of OptimoRoute’s capabilities, we believe you’ll see even greater returns on your investment through time savings, operational efficiency, and enhanced customer satisfaction.
Your recommendation means a lot to us, and we’re here to support you every step of the way. Thank you for choosing OptimoRoute!
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software, easy to use
Reviewed on 30/10/2024
Overall everything works as expected, it saves a lot of time in order scheduling and tracking.
Overall everything works as expected, it saves a lot of time in order scheduling and tracking.
Pros
Tracking - this solved so many client enquires.
Cons
The inability to easy return a sent order for new scheduling
Response from OptimoRoute
Thank you for your feedback! We’re thrilled to hear that OptimoRoute’s tracking feature has helped reduce client inquiries and made scheduling and tracking more efficient for you.
We appreciate your note on the challenge of rescheduling sent orders, and we'll take this into consideration as we work to improve the platform's flexibility.
It’s great to know OptimoRoute is saving you time, and we’re here to ensure it continues to meet your needs. Thank you for sharing your experience!
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Value adding Route Optimizing application
Reviewed on 30/10/2024
Fantastic, very professional interaction with the team, simple and easy data access.
Fantastic, very professional interaction with the team, simple and easy data access.
Pros
Other than the application itself, the support people and the developers taking extra mile to accomodate requests and modifications catering the personalized business requirements.
Cons
Limited visual customization of the web application.
Response from OptimoRoute
Thank you for your thoughtful feedback! We’re thrilled to hear that our support team and developers have been able to meet your business’s specific needs and provide a personalized experience.
It’s wonderful to know that you find the app straightforward with easy data access. We appreciate your suggestion on visual customization of the web application, and we’ll certainly consider this for future enhancements.
Thank you for choosing OptimoRoute and for sharing your experience with us!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
OptimoRoute, a tool that helps simplify work.
Reviewed on 21/11/2024
Overall, the experience is very good. It is an easy-to-manage platform with multiple tools that...
Overall, the experience is very good. It is an easy-to-manage platform with multiple tools that simplify day-to-day work, and its API is easy to configure.
Pros
The API is very easy for use, confign users, drivers or plannig routes, with 2 or 3 clics isdt already.
Cons
In our process, we have only one driver, but we manage several dispatch lines. The license fee should be based on actual active drivers, not on the number of drivers created.
Response from OptimoRoute
We’re glad to hear that OptimoRoute has simplified your daily operations and that the API is user-friendly and efficient for managing users, drivers, and routes.
It’s great to know you’ve had a positive overall experience with the platform.
Thank you for sharing your feedback and for choosing OptimoRoute to streamline your workflow!
- Industry: Farming
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplicity by design
Reviewed on 21/11/2024
Pros
It’s simplicity and user friendly interface
Cons
None that i have found in using for the past 4 years
Response from OptimoRoute
We’re delighted to hear that you appreciate the simplicity and user-friendly design of OptimoRoute. It’s fantastic to know that our tool has been serving you well for the past four years without any issues.
Your satisfaction and continued trust mean a lot to us, and we’re committed to keeping the platform as intuitive and efficient as possible.
Thank you for being a loyal user of OptimoRoute!
- Industry: Alternative Dispute Resolution
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Michigan Nuts
Reviewed on 09/11/2024
I use the tool to route individual Reps. The ability to give each Rep his or her route on an excel...
I use the tool to route individual Reps. The ability to give each Rep his or her route on an excel spread sheet is a very useful tool.
Pros
The ability to Print the route in excel.
Cons
Moving the Depot location, seems to be difficult.
Response from OptimoRoute
We’re glad to hear that the ability to print routes in Excel has been valuable for sharing individual routes with your reps.
This feature is indeed a convenient way to keep everyone organized and on track. We appreciate your comment on depot location adjustments, and we’ll take this into consideration to improve usability in that area.
Thank you for choosing OptimoRoute, and we’re here to support your continued success!
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pretty pretty good
Reviewed on 28/10/2024
Excellent, it keeps improving and bugs are being fixed
Excellent, it keeps improving and bugs are being fixed
Pros
It ease of use and features you can mold.
Cons
No history on lower pay levels. Also hard to add orders to a route that's already finished. I always have trouble trying to unschedule a route that's already in progress or finished and the driver needs more order.
Response from OptimoRoute
Thank you for your feedback! We're glad to hear that you're enjoying the ease of use and customization options OptimoRoute provides.
We appreciate your insights on managing route history and adding orders to completed routes; your feedback helps us understand areas for improvement to make the app even more flexible for users.
Also, it’s great to know you’re noticing improvements as we work on updates and fixes.
Thanks for being part of our journey, and we look forward to continuing to support your route planning needs!
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best option for small business
Reviewed on 27/02/2023
Found it to be user friendly after a quick introduction
Found it to be user friendly after a quick introduction
Pros
The ease of use and route planning ability
Cons
I haven’t found anything worth mentioning
Alternatives Considered
SamsaraReasons for Switching to OptimoRoute
Found it to be more suitable to my small businessResponse from OptimoRoute
Hi Tony - nice to hear that we were a good fit for your small business and that you were able to quickly adapt to our platform. Happy routing!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Routing program!
Reviewed on 17/02/2023
The best part is the app for driver, the visual of the route so when cell service is bad the driver...
The best part is the app for driver, the visual of the route so when cell service is bad the driver still has the ability to continue to next stop just by looking at the route. The direction line is still there! Huge help! Too many great parts about this program to list
Pros
The ability to copy routes and individual stops is critical to our business. Also the ability with multiple drivers
Cons
The cost has gone up with options (the live) for companies that just don’t need this
Response from OptimoRoute
We know that bad cell service can really mess up the day's plans, so we're thrilled to hear that our Mobile App is helpful for your drivers. We hope that you are finding a lot of value in OptimoRoute investment. Thank you for your review and for being our customer, Jennifer!
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Brandwise
Reviewed on 12/09/2022
Very pleased. Its user friendly and logical, also great to look back at history routeplanning.
Very pleased. Its user friendly and logical, also great to look back at history routeplanning.
Pros
Easy and logical product. Well thought out. Great help when first starting off. Later state of using, the help was no longer required all is going well.
Cons
We are not able to plan with multiple depots within the country. We use over 40 different depot/shugards. It would be brilliant if we could add them to the routes.
Reasons for Switching to OptimoRoute
We have grown to much to keep using Excel. eLogii is a (much) cheaper alternative but they are still developing and currently cannot provide the same results and requirements that we need to conduct our business.Response from OptimoRoute
Hi Ludens,
We're so glad OptimoRoute works well for you and was easy to incorporate in your business.
We understand the need for multiple depots. It's feedback like yours that continues to inform new development. Stay tuned and keep in touch about your routing needs! We've got great stuff coming.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 30/12/2021
I am running transport company in UK.
My experience is from 2013 till now.
OptimoRoute is really...
I am running transport company in UK.
My experience is from 2013 till now.
OptimoRoute is really great product.
Most important. They are working on the product to be updated.
Pros
Easy to use.
Great customer support.
No mad price for the product compared with other on the market.
Cons
Noting to write here.
With this Customer service you can sort all your problems.
Alternatives Considered
Zoho CRMReasons for Choosing OptimoRoute
More options to manage my business. Simple easy and strait is the OptimoRout .Switched From
RoadWarriorReasons for Switching to OptimoRoute
Easy to work with OptimoRout. I do have around 156 questions (how it works, Why they are have particular options like future, and many more). I have some doubt for OptimoRoute is the right Choice for me. Unfortunately after 1 conversation and one Video tutorial with really skilled mentor. I have no doubt for my choice "OptimoRoute". Many thanks for the Great Customer support. Lady with name Zrinka is this Great person. Personal Many Thanks to Zrinka.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invaluable product
Reviewed on 02/12/2019
Routing improved and streamlined, bottom line increased, product pays for itself many times over. I...
Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.
Pros
I need to route two different work crews all over northern Illinois, usually 150+ miles per crew per day. In the past each crew chief would use a Garmin GPS to manually route up to 15 service visits per day but since using optimoroute we have increased work time and decreased travel time plus saved 15% yearly on fuel costs per crew truck. This product pays for itself immediately and will increase your bottom line! The customer service is first rate and I always received an answer from the team at optimal the same day and enjoyed a solution within 24 hours, The program itself is user-friendly and easy to master.
Cons
Absolutely nothing, I could find no negatives using this software, dealing with the company and the people there
Response from OptimoRoute
Hello Jonathan, it's awesome that you're experiencing so many benefits of using OptimoRoute - that's what drives us! Keep an eye out for new features and upgrades coming out in the very near future...
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for Lawn Care and Snow Clearing Companies
Reviewed on 27/02/2023
Overall, I'd rate it a 4/5 stars as it does everything I need it to do, however wish it did just a...
Overall, I'd rate it a 4/5 stars as it does everything I need it to do, however wish it did just a little bit more.
Pros
Love the live tracking abilities for customers, review options for customers, etc. Allows us to give detailed instructions to staff on the task that needs to be completed.
Cons
Cost is good, however wish that we could use the system to send out emails (i.e. notices) to customers to be able to ask whether they want to opt for additional services, etc., sorta like a mail chimp, or some way to integrate into your accounting software such as other apps.
Response from OptimoRoute
Seasonality that comes with lawn care and snow removal business creates very specific software needs and we are glad to hear that we have managed to cater to them. It's also nice hearing that our features are helpful for your everyday work.
As for emails, whilst OptimoRoute does not accommodate marketing messaging, we do send email and text notification for when an order is complete. There is no character limit for email notifications and would be a perfect place to ask your customers to opt in for more services after a job is successfully completed.
That said, our engineering team works daily on making improvements and updating OptimoRoute with new features and we would love to hear your suggestions! Just send us an email at [email protected].
- Industry: Dairy
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
In control
Reviewed on 17/02/2023
Very happy. Critical application for our business
Very happy. Critical application for our business
Pros
Customer satisfaction & Employee satisfactionOur customers are well informed about when they woll receive their purchases. They can adapt in advance. Our drivers have all customer information at their finger tips. To ensure a speedy delivery.
Cons
We are very seasonal. A lot of work around Easter en Christmas. Less during the year. During the busy times we may need 2 or 3 drivers. But we only have a license for 1. That makes it difficult to operation efficiently. We don’t want a 2nd license for just a few weeks of work.
Response from OptimoRoute
We're really glad to hear that your customers are happy with their real-time updates, and that your employees have important customer information handy so they can adapt to any changes. We work with a lot of businesses that are seasonal, and a hallmark of our product is that we have flexibility (including monthly billing and upgrades) to help businesses scale up during crunch seasons. Feel free to reach out to [email protected] if we can help you with your billing plan. Thanks, Rutger!
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Saves us many hours of route plotting
Reviewed on 17/02/2023
Support has been good. Being able to purchase 1 month only per year and keep all settings from...
Support has been good. Being able to purchase 1 month only per year and keep all settings from year to year is essential to the product being affordable for our usage.
Pros
We started using this product about 6 years ago to replace home grown javascript + route planning solution + manually loaded GPS's. The quick import, plotting, and route distribution saved us many hours of work to plan pickup routes for up to 6 trucks and up to 450 stops per Saturday for 3 Saturdays each January for a charity fundraiser. Tracking trucks and being able to change routes on the fly are big benefits also.
Cons
I'd like "avoid U Turns" and "avoid crossing street" to be separate routing constraints. We do a lot of side street pickups and crossing the street is no problem, but U-Turns in 16' trucks are difficult.I'd like the time per stop to be able to be seconds and tenths vs whole seconds.
Response from OptimoRoute
Hi Joe, thank you for being our customer for 6 years! We're so happy to see that you were able to replace a homegrown solution with OptimoRoute and that our support team has been good. We created OptimoRoute to help organizations like yours save on planning time and help them adjust to changes that can happen unexpectedly. We appreciate your insights into separating the routing constraints and time per stop as well.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ultimate route planner
Reviewed on 19/02/2023
Pros
Easy to manually route our workers daily route, we use this software to route our sign install crew to maintain damaged sigs in the council network.
Cons
If there is a duplicate location to have an option to highlight it in the list below the map.
Response from OptimoRoute
Thank you for your feedback, Paul! We're glad to hear that you were able to bring OptimoRoute into your latest company to help you manage your sign installation crew. We'd like to understand more about how you'd like to handle duplicates. While we do highlight duplicates on the map, we can help you find a few other ways to help manage this based on your specific use case. Please feel free to contact us at [email protected] and we'll be happy to help.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dependable
Reviewed on 04/03/2023
Its been the best software I could find
Its been the best software I could find
Pros
Very easy to use and very fast at routing
Cons
I feel like the routes are planned longer than they actually take.
Response from OptimoRoute
Hi Curtis - thanks for leaving a review! If you feel the routes are planned longer than they usually take, our support team could have a look and see how to optimize that for you, just send an email at [email protected] and someone will reach out to you ASAP.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for my business
Reviewed on 23/02/2023
I've found it really helpful and couldn't work without it
I've found it really helpful and couldn't work without it
Pros
Efficient routing is vital to my small business and OptimoRoute's essential to it.
Cons
It's a little expensive for a two-truck shop like mine.
Response from OptimoRoute
Hi Anne - thanks for leaving a review! Our job is to set our customers up for success and we are super excited to hear that you've had that experience and that it's vital to your business. We are constantly also working on updates and new features so expect even more for the same cost!
- Industry: Logistics & Supply Chain
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simply the BEST
Reviewed on 16/04/2019
So you might have guessed I'm a little impressed with this software. I have been using route4me...
So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour.
If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!
Pros
First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.
Cons
OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)
Response from OptimoRoute
Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at [email protected] so we can help make the "un-possible" a bit easier!
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth more than the subscription price
Reviewed on 07/02/2019
I'm doing snow removal from a set of static locations. I am completely unfamiliar with all the...
I'm doing snow removal from a set of static locations. I am completely unfamiliar with all the streets and these locations. OptimoRoute is my wingman. It reduces my overall driving time, which translates to fuel and maintenance reduction costs.
Pros
I am a recently retired computer geek. I have done a lot of work solving problems for clients. In my retirement I decided, among other things, to drive a snow plow. :)
I was handed a textual description of my route and told to get started. With my background (Computer Science degree), I realized that optimizing the route is a typical 'Traveling Salesman' problem. It is *extremely* difficult to solve.
Before my retirement, one of the many things I would do is analyze software solutions for customers. I employed the same technique to find 'delivery route optimization' packages. I looked at many and found OptimoRoute to be 'best of class.'
o I can easily import a set of 'orders' (stops in my case).
o I can pre-assign the 'orders' to drivers and do it quickly.
o Based on my knowledge of the route, I can fine-tune the optimized route.
o The Android is map-agonistic. It uses my device's default mapping tool. In my case, due to lack of coverage and no data, I use Google Maps in Offline mode.
o Once a route is created, I do not have to re-gen it, I can copy it from day to day. This way a driver can memorize the route.
o The Support staff will actually call you to help you out. I don't think this is sustainable though. ;) Yet, this is pretty amazing.
o The pricing is extremely reasonable for a small (or even large) business.
o They're smart to push the optimization (which is seriously CPU intensive) to a server. As an engineer, this is an at-scale solution.
Cons
With any complicated software, there will always be room for improvement:
o The Online Help has some outdated examples, typos and is trailing the current feature-set. I don't think it's a big deal because they make it up with the stellar Support. But it will need to be addressed.
o The Android app should be enhanced so it can work in Nougat+ split-screen mode: Google Maps in one half of the screen / Android app in the other
o The text box when opening up a Support call does not resize - yeah, a minor issue but hey, if I'm picking on this minor issue, we know the software doesn't have major problems right???
Response from OptimoRoute
Hey Pablo! Love being your wingman! We so appreciate the feedback and we're super glad to hear your transition to professional snowplow driver that much easier!
- Industry: Civil Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product with great custoemr support
Reviewed on 26/09/2022
Amazing product. Very flexible design and allows us to customize very easily.
Amazing product. Very flexible design and allows us to customize very easily.
Pros
Route Optimization. Driver APP, Driver on the way text. Automated assignment of drivers
Cons
Wish the software has the capability of handling multiple timezone within one account, We had to create multiple accounts for different timezone
Response from OptimoRoute
Hi there,
What an amazing review! We love hearing our app is easy to use and very flexible.
As you might know, we do support multiple time zones in a single account, but there are a few special cases like yours where having multiple accounts gives you the best results. If you'd ever like to explore other planning options, feel free to reach out to us at [email protected] or +1 855 338 2838.
We've got new features coming regularly, so be sure to keep an eye out by following us on social media!
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Routing Software
Reviewed on 20/09/2019
The customer service has been great. We initially had an issue that we needed solved with same...
The customer service has been great. We initially had an issue that we needed solved with same side of street service an no u-turns. OptimoRoute was able to add this functionality pretty quickly so that we could see it in action before making a full buying decision.
Pros
Ease of use and functionality. It has the ability to scale with the size of your organization. We were drawn to it because of the ability to assign "skills" to drivers. This allowed up to split up our fleet according to their specialty.
Cons
The price. It is on the higher end of routing software that we looked at, but with the included features and excellent customer service, it has worked out well for us.
Alternatives Considered
RouteSavvyReasons for Choosing OptimoRoute
CompassLogistics was on its way to not being supported anymore.Reasons for Switching to OptimoRoute
Features and customer serviceResponse from OptimoRoute
Hello Matt,
Thanks for your review - we appreciate the feedback!
It's great to hear that OptimoRoute is helping manage your fleet's constraints. Most customers see ROI within weeks or sometimes days of use - so we're glad you're experiencing the value that our route optimization software brings. We're proud of our features that suit a diverse range of workflows. Stay tuned for new features, because we're continuously working on giving our customers the best product possible.
Best, Cathy