Hemlane Reviews

Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!

The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.

I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails

They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding.

Excellent Price point, features, quick support responses, owners and tenants portal, and the ability to add 24/7 repair coordination and late payment mediation.

A few of the features take a little bit of time to get used to and on the financial reporting as a property manager my clients cannot see all of the financials unless I send it to them or download the report for them so a " all transactions view" would be nice.

Gone are the days of going door-to-door accepting rent payments with online payment portals.

I wish there were pre-made leases using legally binding e-signatures that could be sent back and forth within the software portal.

Ease of use. Intuitive. Easy for tenants to use. GREAT and I mean GREAT customer service.

I can't think of any at this time. About 2 years into using the service.

This software was made to make your life as a landlord easier and streamline many of the steps and tasks necessary when it comes to managing tenants. I spent quite a few hours filling out a decision matrix to select which software platform we were going to use. Hemlane was the easy winner with the items which we weight heavily and features that we wanted. Most of our weights and preferences stem from wanting to have a very streamlined and efficient property management system.

I think that coming on board and understanding how the Hemlane process works from the time a prospective tenant is interested to the time they are all set up as a tenant was not very well communicated. We kind of had to figure it out on our own. There is so many little nuances with what the software does, how it communicates, how it advertises, what happens when a prospective tenant reaches out from a 3rd party site via email, etc. Thought the software is set up great and i wouldn't change much, but some training when purchasing the product for the first time would have eliminated a lot of headaches and questions for instances like were mentioned.

Also, PLEEEEEAAAAASSSEEEE make an android app. The mobile version of the site does not seem to work well. Both myself and tenants have had problems with it.

[sensitive content hidden] the Manager and [sensitive content hidden] at Support were both fantastic.

I was in a very sticky situation with my Property Manager who was terrible, and wasn't doing her job. It took quite a few phone calls over several weeks to fix the situation, that required some finesse, and [sensitive content hidden] were up to the job! Thank you so much.

Really not too much. I liked the webinar about self management. I don't know if I would trust all potential renters to return the property key 100% of the time, and not damage the property in any way (I know, very conservative approach), but I am open to learning more.

Maintenance management. Leasing assistance.

I have one home where four renters share. Each pay separately, some via Hemlane, some offline. Some of the accounting / financial management has been tricky.

- Allows me to cut property management costs significantly while still having 3rd party property management tools at my disposal.
- Allows me the flexibility to choose how involved I want to be in the management process.
- Provides excellent financial tools and workflows to collect rent, handle late fees and pay team professionals online. All of which is automated.
- Fully handles maintenance requests from tenants where I have full visibility and can interact as needed.
- Handles tenant emergency calls.
- Provides a local network of quality leasing agents that I can work with on property turns. Has excellent advertisement workflows and capabilities. Just had my first turn under hemlane and it was excellent.
- The dashboard view and financial ledger are real time and easier to understand then monthly text reports from full property managers.
- Product keeps improving.

- Some tenants had issues setting up automatic payments early on.
- Doesn't have a way to group properties.