--- description: Learn more about Cugic. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cugic Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Cugic](/software/106999/cugic) # Cugic Canonical: https://www.getapp.com.au/software/106999/cugic Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/106999/cugic?page=2) > Cugic is an online live chat and a help desk solution for small and medium-sized businesses keen to engage with customers in real time via existing web channels > > Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Cugic Cugic's live chat option adds an instant real time messaging popup to an existing website, enabling customers to engage with agents and have service queries answered more quickly. Users can also request 1-800 customer service numbers to make phone calls to customers and clients directly from a PC, or place live video calls for face-to-face conversations. Integration with the premier social networks, Twitter and Facebook, allows brands to monitor public perceptions and perhaps answer questions or complaints to maintain a positive corporate reputation. Reporting capabilities offer analytics overviews and breakdowns on general help desk performance, departmental and visitor tag reports, plus indicators on agent availability etc. An online, dashboard-based provides admin access across all devices while support for 39 languages makes Cugic friendly to an international customer base. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cugic - **Location**: Princeton, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: 14-day trial available, no credit card required. Lite: Free, limited chat Professional: $9.50 per seat\*, per month (billed annually) Enterprise: $16.00 per seat, per month (billed annually) Enterprise Plus: $35.00 per seat, per month (billed annually) \* A seat refers to the number of agents that can login at one single time. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Canned Responses - Chat/Messaging - Customisable Branding - Dashboard - Geotargeting - Lead Capture - Offline Form - Performance Metrics - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Reporting & Statistics - Screen Sharing - Social Media Integration - Third-Party Integrations - Transfers/Routing ## Integrations (2 total) - Meta for Business - Twitter/X ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [HubSpot Service Hub](https://www.getapp.com.au/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) ## Reviews ### "Conversion booster\!" — 5.0/5 > **Elia** | *10 November 2017* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I could not manage traffic on my e-commerce website and was desperately looking for some company to help me manage it. I came across Cugic.com and found the website to be very appealing. I got in touch with the Cugic team and they made me understand how it all works. I'm extremely happy to have Cugic chat on my website as it manages the excessive traffic during peak sales season. This way not a single person is left unattended due to time differences in different countries. I would recommend Cugic to everyone who's looking for a chat software for their businesses. > > **Cons**: Design; although it is ok but could have been more improved. They should expand their online community management team ----- ### "ingenious chat solution" — 5.0/5 > **Mike** | *26 January 2017* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Geo tagging of customers > > **Cons**: It takes time to integrate. > > I have tried many products in the market but this is one of a kind. It has added many unique, most-wanted features and presented them in a single platform. You can take out reports, talk to multiple clients, geo-target customers, video call and what not. It is very easy to use, with a simple UI and it has an option to connect with your favorite social media as well so that you can track the online presence of your brand as well. ----- ### "Innovative app" — 5.0/5 > **david** | *6 February 2017* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: the ability to integrate itself with social media and oull out valuable data. > > I started using Cugic a couple of months ago and it has been a great experience so far. It has been designed by keeping the latest trends in mind. The developers have done a tremendous job while designing the UI of the app. Its easy to use and it can be easily understood by new users. You dont need to train them additionaly to use this product. ----- ### "Amazing and Easy to Use" — 5.0/5 > **Safa** | *23 January 2017* | Recommendation rating: 9.0/10 > > **Pros**: Lead tracking is extremely important when you are running any online business. Cugic also understands its importance and developed an awesome lead tracking system. > > **Cons**: If the user could chat with the software bot that would be a great add-on. > > Cugic is really a one stop solution for all of your web chat needs. It is simple to use and have additional similar features to some of the leading social networking platforms. The best feature about Cugic is its ability to generate various reports which helps me identify threats and opportunities in my business model. ----- ### "Easiest chat software I have ever used" — 5.0/5 > **Allice** | *16 February 2017* | Market Research | Recommendation rating: 10.0/10 > > Cugic has been delivering an optimal live chat experience for years. It helped us to connect with our customers whenever it counts and wherever it counts. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/106999/cugic?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106999/cugic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data