--- description: Learn more about Khoros Care. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Khoros Care Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Khoros Care](/software/106985/lithium-social-response) # Khoros Care Canonical: https://www.getapp.com.au/software/106985/lithium-social-response Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/106985/lithium-social-response?page=2) > Khoros Care is a customer care platform that allows enterprises to provide multi-channel communication using agents and bots. Features include smart workflows, operational analytics, crisis detection and mitigation, conversation insights, multi-level prioritization, performance metrics, and more. > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Khoros Care • Khoros Care gives agents the ability to engage fluidly between in-app and web messaging, messaging apps, social channels, reviews, and community. • With Khoros Care, users can scale digital care and take appropriate action with operational metrics and customer experience analytics. • Khoros Care enables authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction. • Monitor social volumes, sentiment, and keywords with Khoros Care to take action and maintain customer experience during crisis. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Khoros (formerly Spredfast + Lithium) - **Founded**: 2008 ## Commercial Context - **Pricing Details**: Please contact Khoros directly for pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - CRM - Chatbot - Collaboration Tools - Configurable Workflow - Customer Support - Data Visualization - Drag & Drop - Engagement Tracking - Filtering - Monitoring - Multi-Channel Communication - Performance Metrics - Queue Management - Real-Time Analytics - Reporting/Analytics ## Integrations (4 total) - Khoros Communities - SAP Customer Experience - Salesforce Sales Cloud - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Social CRM Tools](https://www.getapp.com.au/directory/558/social-crm/software) - [Social Media Management Tools](https://www.getapp.com.au/directory/927/social-media-management/software) ## Alternatives 1. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews) 3. [Thryv](https://www.getapp.com.au/software/113901/thryv) — 4.2/5 (505 reviews) 4. [Sprinklr](https://www.getapp.com.au/software/100180/sprinklr) — 4.3/5 (90 reviews) 5. [Gold-Vision CRM](https://www.getapp.com.au/software/106505/gold-vision-crm) — 4.6/5 (131 reviews) ## Reviews ### "A great help to manage the content of social media" — 5.0/5 > **Fernando** | *27 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team > > **Cons**: You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us ----- ### "Khoros Care Review" — 5.0/5 > **Victoria** | *8 February 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: - Khoros Care intergrates all the companies social media pages i.e Facebook, Twitter, Instagram, Linkedin thus customer queries sent on any channel are well received and responded to by the administrators in real time.- Khoros has a reporting tool were agent productivity is extracted, it shows the number of responses, response time, service levels, total traffic received and traffic responded to. > > **Cons**: So far the application serves it's purpose well, there's nothing i dislike about it. > > Khoros care is a great tool for brands to manage their social media platforms and handling customer queries. ----- ### "Good experience although we continuos learning" — 4.0/5 > **Valle** | *22 February 2018* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: - It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful > > **Cons**: - When you need to do special things the tool it's a little bit more complicated. - I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time. - I would like to have the tool in spanish. ----- ### "Khoros Care review" — 4.0/5 > **Doreen** | *25 March 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Khoros Care intergrates all social media accounts like facebook, linkedin, instagram and Twitter. You're able to respond to all customer queries in real-time and this improves customer experience.The tool provides a report showing service levels, response time, total traffic received and responded to. > > **Cons**: You have to pay more money incase you need more accounts. > > Responding to customer messages.Managing social media accounts in one. ----- ### "Khoros Care User review" — 5.0/5 > **Moses** | *2 January 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Robust and intuitively developed to maximumly support digital customer service, excellent at workflow management with it's queue management, priority routing and configurable automatic routing of incoming traffic as opposed to "Cherry-picking", it's rich reporting and analytics functionality enables in-depth analysis and granularity of performance metrics, ease of integration with all your socials. > > **Cons**: Absence of customizable report templates for historic raw data dumps ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/106985/lithium-social-response?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106985/lithium-social-response) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data