--- description: Learn more about Spoke Phone. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spoke Phone Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Spoke Phone](/software/106653/spoke-phone) # Spoke Phone Canonical: https://www.getapp.com.au/software/106653/spoke-phone Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/106653/spoke-phone?page=2) > Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices. > > Verdict: Rated **4.7/5** by 56 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Spoke Phone Drive more sales \& better experiences Spoke upskills employees by guiding them to say and collect the right things so deals move forward and customers get better experiences. More efficient, increased productivity Bring together disparate systems, information, and processes with automation that interacts with calls and messages to kick off workflows, update data, and complete administration tasks on behalf of employees. Compliant conversations FINRA and HIPAA compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices. Design for mobile-first for field operations Spoke is the only platform designed mobile-first for field, frontline, and mobile workers. With 100% feature parity across all devices, Spoke makes complex communications simple and beautiful to use. Future-proofed Spoke is built on Twilio, a programmable communications platform. Should business needs suddenly change, customers can use Twilio to tweak the way Spoke Phone works. Customers now have a future-proofed “evergreen” communications platform that always works the way they need it to. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 56 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spoke Network - **Location**: Auckland, New Zealand - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, Ireland, Italy, Japan, Mexico, New Zealand, Philippines, Singapore, South Africa, Spain, Thailand, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - App Management - Authentication - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Automatic User/Device Recognition - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Queues - Call Recording ## Integrations (18 total) - Cisco Unified Communications Manager - Copper - Dynamics 365 Business Central - GoodData - HubSpot CRM - Microsoft 365 - Microsoft Power Automate - Microsoft Power BI - NowCerts - Pipedrive - Pipefy - Salesforce Platform - Segment - Slack - SugarCRM ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) ## Alternatives 1. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [800.com](https://www.getapp.com.au/software/2008915/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Very promising" — 4.0/5 > **Verified Reviewer** | *18 April 2019* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: The software is super simple to use. Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign. > > **Cons**: It's early days for these guys, so some functionality is still lacking. But they're aware of that and they already have plans in motion to roll out much of the functionality we want. ----- ### "SpokePhone is the perfect solution to any small business" — 5.0/5 > **Bryan** | *30 November 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use and works wherever we are in the world. We travel extensively so the ability to continue to operate our NZ business while out of the country for no additional cost is invaluable. > > **Cons**: Hard to think of a criticism. SpokePhone has been great throughout. ----- ### "Dont do it." — 1.0/5 > **Peter** | *2 September 2019* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: I didnt like anything about the phone system. > > **Cons**: The whole process was bad from start to finish > > Worst company to deal with.Even local franchise said they should not have sold me that system ,said not a very good system. ----- ### "Awesome Telephone Solution" — 5.0/5 > **Dan** | *19 February 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to setup, use and integrate with and great support when or if you need it. > > **Cons**: Like any VOIP system, you are reliant on the quality internet connection. Nothing Spoke Phone can do about that thought\! ----- ### "Great software for calls" — 5.0/5 > **Portia** | *19 December 2023* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Helpful support team, easy to understand the systems and implement. Great notifications system and cheap way to call international numbers. > > **Cons**: Occasionally has issues with the wifi making receiving calls difficult. Would love a feature to select regular unavailability, at the moment restricted to normal weekends, but hospitality staff usually have weekdays off so would be nice to set that up instead of each week having to mark ourselves as on holiday. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/106653/spoke-phone?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106653/spoke-phone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data