--- description: Learn more about NapoleonCat. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NapoleonCat Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/104/social-media/software) > [NapoleonCat](/software/106473/napoleoncat) # NapoleonCat Canonical: https://www.getapp.com.au/software/106473/napoleoncat Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/106473/napoleoncat?page=2) > NapoleonCat is an AI-powered social media management platform for businesses and agencies. Automate moderation, manage messages, schedule posts, track analytics, and collaborate in one place to boost engagement, improve customer service, and protect your brand. > > Verdict: Rated **4.7/5** by 83 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of NapoleonCat \>\> Boost Response Rates with Multichannel Customer Service Tools Reply faster to all social interactions to improve customer satisfaction and keep engagement rates high. NapoleonCat's unified Social Inbox gathers messages, comments, and reviews from multiple platforms so you never miss a conversation. Collaborate in real time, assign tasks, and follow up seamlessly—our users have reported reducing response times by up to 66%. \>\> Automate Moderation for 24/7 Brand Protection With AI-powered auto-moderation, you can instantly handle repetitive questions, spam, hate speech, or troll comments—even on Facebook and Instagram ads. Set rules to automatically reply, hide, delete, flag, or forward messages based on keywords or behavior. Free up your team’s time while maintaining a safe, professional online presence. \>\> Collaborate Efficiently with Smart Workflow Tools Manage your team with ease thanks to NapoleonCat’s robust collaboration features. Assign roles, set approval workflows, add comments on posts, and track team performance with detailed reports. Whether you're working across departments or managing multiple brands, NapoleonCat keeps everyone aligned and productive. \>\> Gain Powerful Insights with Advanced Social Analytics Stay on top of your performance with comprehensive analytics dashboards that track engagement, reach, sentiment, and growth metrics across all platforms. Use competitor benchmarking tools to compare your results with industry leaders and uncover actionable insights to improve your content and strategy. \>\> Automate Reporting to Save Time and Impress Stakeholders Generate professional, ready-to-share reports with just a few clicks. Customize your reporting frequency and format, whether it's weekly, monthly, or campaign-based. Automated reports help your team stay data-driven without spending hours compiling spreadsheets. \>\> Simplify Publishing Across Channels Plan, create, and schedule posts for multiple social media profiles simultaneously. NapoleonCat's visual content calendar and post drafts help you stay organized and maintain a consistent brand voice. Preview how your content will look across different platforms and set approval workflows for streamlined publishing. \>\> Manage Social Media On-the-Go with the Mobile App Stay connected and responsive even when you're away from your desk. NapoleonCat’s mobile app lets you manage messages, publish content, and monitor real-time performance—anytime, anywhere. It's ideal for teams that need flexibility without sacrificing control or speed. \>\> Advanced Search for Faster Issue Resolution Quickly find past conversations, user comments, or specific interactions across platforms with NapoleonCat’s Advanced Search functionality. Whether you're tracking down an old message or analyzing trends in customer sentiment, it helps you stay organized and informed. \>\> Track Team Productivity and Optimize Workflows Get detailed insights into your team’s activity and response performance. With team performance reports, you can measure efficiency, identify bottlenecks, and reward top performers, ensuring your social support and content workflows run at peak performance. \>\> Streamline Customer Interaction with Social CRM Build stronger relationships by keeping track of individual users' interaction history across platforms. With NapoleonCat’s Social CRM tools, you can tag, categorize, and add internal notes to user profiles, allowing for more personalized, context-rich communication with your audience. \>\> Manage Multilingual Audiences with Ease NapoleonCat helps you moderate and manage conversations in multiple languages if your brand operates globally. Set auto-moderation rules per language, create multilingual saved responses, and ensure consistent, localized customer service across diverse markets. \>\>Benchmark Against Competitors for Smarter Strategy NapoleonCat’s competitor tracking tools let you monitor how your rivals are performing on social media. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 83 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Napoleon - **Location**: Warsaw, Poland - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 79.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: NapoleonCat offers a range of pricing plans tailored to fit the needs of solo professionals, small teams, growing businesses, and large enterprises. Whether you're scheduling posts, engaging with followers, analyzing results, or scaling customer support through automation, there's a plan designed to match your operational goals and budget. Each plan includes a rich set of core features, with increasing levels of functionality, automation, customization, and support as you move up the tiers. \>\> Standard Plan – Post, Analyze, and Report Start from: $79/month | 2 users | 5 social profile slots The Standard Plan is ideal for small businesses and marketing teams looking for essential tools to manage their day-to-day social media presence. It combines powerful publishing and analytics features in an easy-to-use interface that helps you stay organized and informed. Key Features: Unlimited post scheduling across major platforms like Facebook, Instagram, LinkedIn, TikTok, and X (formerly Twitter) Team collaboration features for content creation and approval workflows Analytics for your own social profiles to track performance and guide strategy Competitor tracking \& benchmarking to keep an eye on industry trends Automated reporting to share results with stakeholders quickly This plan includes everything you need to manage your brand’s presence efficiently, without the complexity or cost of enterprise software. \>\>Pro Plan – Comprehensive Moderation Start from: $89/month | 2 users | 5 social profile slots | 10,000 Inbox message capacity The Pro Plan expands on the Standard package with advanced moderation and support features, making it perfect for brands focused on managing customer interactions and social engagement at scale. Everything in Standard, plus: All-in-one Social Inbox to view and respond to messages, comments, and reviews from multiple platforms in one dashboard Saved responses to streamline replies to common questions Email consultations with NapoleonCat’s support team for strategic and technical guidance Team performance reports to monitor individual and team efficiency Mobile app for on-the-go management of your social channels With the Pro Plan, you gain the tools to centralize engagement and optimize how your team handles customer communication. \>\>Expert Plan – Smart Automation Tools (Bestseller) Start from: $119/month | 2 users | 5 social profile slots | 10,000 Inbox message capacity The Expert Plan is NapoleonCat’s most popular package, designed for businesses managing large-scale engagement and seeking to streamline operations with automation and AI-driven insights. Everything in Pro, plus: Automatic moderation for frequently asked questions—respond automatically to save time and maintain consistency Automatic comment hiding or deletion to protect your brand from spam, trolls, or unwanted content Automatic sentiment analysis to quickly gauge the tone of incoming messages Advanced search across inbox interactions to quickly locate relevant messages or trends This plan is ideal for busy teams needing to save time, improve responsiveness, and elevate their social customer service using smart tools. \>\>Enterprise Plan – Personalized Solutions for Business From $465/month | Custom packages The Enterprise Plan is tailored for large organizations and agencies that require advanced integrations, security, scalability, and dedicated support. It's highly customizable to match complex operational needs. Includes: API access for integration with your existing tech stack Custom reporting options to align with internal KPIs and metrics Custom compliance solutions to meet industry-specific regulations and standards Custom agreement to reflect your organization’s legal and data security needs Custom payment options tailored to procurement processes Service Level Agreement (SLA) for guaranteed response times and support levels - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Japanese, Polish - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria and 119 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Approval Process Control - Automated Publishing - Automated Scheduling - Behavior Tracking - Benchmarking - Brand Guidelines - Brand Tracking - Calendar Management - Campaign Analytics - Campaign Management - Campaign Scheduling - Campaign Tracking ## Integrations (1 total) - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Social Media Marketing Tools](https://www.getapp.com.au/directory/104/social-media/software) ## Related Categories - [Social Media Marketing Tools](https://www.getapp.com.au/directory/104/social-media/software) - [Social Media Management Tools](https://www.getapp.com.au/directory/927/social-media-management/software) - [Social Media Analytics Tools](https://www.getapp.com.au/directory/1607/social-media-analytics-tools/software) - [Marketing Analytics Software](https://www.getapp.com.au/directory/602/marketing-analytics/software) - [Brand Management Software](https://www.getapp.com.au/directory/302/brand-management/software) ## Alternatives 1. [Vista Social](https://www.getapp.com.au/software/2063649/vista-social) — 4.9/5 (890 reviews) 2. [Zoho Social](https://www.getapp.com.au/software/102087/zoho-social) — 4.7/5 (3388 reviews) 3. [Hootsuite](https://www.getapp.com.au/software/20432/hootsuite) — 4.4/5 (3795 reviews) 4. [Publer](https://www.getapp.com.au/software/2051844/publer) — 4.8/5 (900 reviews) 5. [Sprout Social](https://www.getapp.com.au/software/20453/sprout-social) — 4.4/5 (606 reviews) ## Reviews ### "A new entry in the market with a lot of potential in Social media category" — 5.0/5 > **Verified Reviewer** | *10 March 2022* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: The user interface is contemporary, fast \& modern > > **Cons**: There are social media tools out there that still can outperform this platform in terms of social media monitoring. > > Overall it is among the fast-growing \& fast social media management platform gaining popularity rapidly. You can rely on the software ----- ### "Easy tool for managing all your social media needs in one place" — 5.0/5 > **Robert** | *16 July 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Although I have a few social media profiles, NapoleonCat helps me manage everything in one place. Another benefit is the ability to plan the publication schedule for the entire quarter. I like the function of monitoring my competitors, and thanks to that, I can also compare my efforts to their marketing activities. I also value a reasonable monthly price. If it were higher, I could live without it. > > **Cons**: This app has met all my requirements for this scope so far. I really enjoy it and can recommend it to others. ----- ### "Fairly easy to use, good with Facebook content, but limited in overall capabilities." — 3.0/5 > **Verified Reviewer** | *8 February 2018* | Recommendation rating: 6.0/10 > > **Pros**: Easy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service. > > **Cons**: Limited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter. > > We did use NapoleonCat on two client-facing projects and did gain useful insights on Facebook usage, engagement, content engagement and content posting attributes. ----- ### "NapoleonCat is a good tool to managing your social media platforms." — 5.0/5 > **Mariusz** | *18 October 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Napoleon is easy to use tool wchich helps managing our social media channels. I can answer or consult to all private messages or comments in one inbox witchout switching beetween Facebook, Instagram or TikTok. I can do my job faster and more efficiently > > **Cons**: Sometimes NapoleonCat has a little problems with stability when inbox is full of messages. > > Since I've been using NapoleonCat i manage social media faster and i don't loose any comment or provate message. All are everytime answered, deleted or hided. ----- ### "NapoleonCat.com - your best social media tool" — 5.0/5 > **Ewa** | *17 October 2023* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: NapoleonCat.com is a very intuitive tool with a lot of useful features that are very helpful when I'm working with different social media channels (Facebook, Instagram, TikTok, LinkedIn) on a daily basis. I can easily manage my tickets with categories (new, hidden, archived...) or features such as tagging, flagging or consulting tickets with my team. Their customer support also deserves mention - it's fast and reliable (and also very nice). I'm using NapoleonCat.com daily and I highly recommend it. > > **Cons**: Sometimes it logs me out suddenly, but it does not happen more than maybe one-twice a month so it's not really a problem, more of a tiny inconvenience. > > NapoleonCat.com helps me with managing different social media platforms for different brands. I don't have to switch tabs anymore, everything is right there in simple, intuitive form. No more too many opened tabs and windows, no more feeling overwhelmed with how many sites and platforms I have to check, no more overlooking any notifications. 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