Square for Retail Reviews

Nothing pure waste of time with clueless account representative. An intern would do a better job.

We went through the onboarding process and we used the services. We were able to use the card processing services but Square had been holding our funds. They said Square needed more financial documents to authorize the transaction. We provided the documents but no response for a week..

Later, we got a note they could not support our business needs and they will deposit the funds into our account within 2 business days, probably because we are a tour operator and the pandemic places us in a high-risk business. Why they did tell us that before?? Customer service rating is 0. The account rep was clueless.

Then they sent us another note a week later saying our funds will be held for 90 days with no explanation. This is not a 5* star company and we moved on to Stripe. Square has terrible customer service and poor crisis management. I wish we had never contacted this bad company. If you choose them be AWARE at your own risk they might hold your funds with no plausible reason .

ABSOLUT SPORT INC.

The software is very easy to install. The pairing of the software with either the magstripe or the contactless reader is quite fast. Processing payments is a breeze and both readers can be used on the go or a set location.

I don’t have any problems with the software itself. It would be nice to have a better rate for card processing.

I enjoy easily keeping track of my customer's info, including the ability to create my own custom fields and also group customers. These features make it easy for me to note a history with a customer, aside from just their purchases. Grouping customers allows me to enter a location, find the group of customers there, and know everyones name as a result of this reference

I wish it were easier to transfer my client lest from other software, but thats the nature of software I guess.

I love how easy it was to start taking credit cards and to use Square as my POS. It syncs to my accounting software automatically and keeps track of all my products, invoices and charges.

There isn't an automatic section for shipping and I have to add it manually as its own category. Not sure why they haven't built this into their invoicing platform yet even though so many people have asked about this.

The ability to take Square from our main location, to mobile and take payment anywhere

Connectivity issues with WIFI occasionally

The Square plugin was super easy to use and fit most devices. The application is simple and adjustments were easy to make changes to. Paperless receipts are the best way to go about transactions.

The price was a little high for the software. Using the plugin had its disadvantages if you use a phone and that phone has a protective case. The application sometimes froze.

In the past I've used traditional forms of credit card accepting machines and software provided by my bank. Very expensive and cumbersome. Square has made accepting credit cards cost effective and very easy. The retail setup has made keeping inventory easy along with sorting out sales taxes. The advantage of using AP on phone when not in store is extremely helpful and again very easy to use.

No real cons, If I were to get picky I'd say initial set up takes a bit of time but nothing really worth complaining about.

There are so many great features with the Square for retail. The ease of use is at the top of my list. It hooks up with my phone and never misses a beat.

I have not had any issues using this software. Even when I dont have a signal, it keeps the transaction in que and processes it when a signal is present.

It has been a god send for taking electronic payment's & Inventory control

No negative issues at this time that I can see

I love that I can use my Square terminal anywhere. Whether I am at an event or in the back room, I can get paid.

I do find that sometimes the payouts can be confusing

It is easy to set up and use. It is affordable and the customers never have a problem with it.

I wish they took bitcoin and the square terminal has quite a few quirks that should be worked out before charging that much.

The greatest thing about this software was the ease of access. The setup for the invoicing was so simple, and became the leading go-to for all of my business affairs

nothing ata ll can be thought of. The ease and effectiveness is great and cannot be trifled with.

When you have a variety of staff members that are not use to processing purchases this is an easy program to use.

We had to get creative in setting up the discounts that we need. You can't apply the same value more than once per order so we had to build additional one with values that total the same amount. $30/ $10+$20...

Square is great for small business it allows the merchant to just pay a fee when a card is swiped rather than a monthly service fee and the percentage charged for swiping a card. They do have an inventory tracking system which is great if that is the only platform you use for inventory. You also get the benefit of free hardware if you choose not to purchase the Square POS system. Square deposits are quick, no holding funds for long periods of time like PayPal. Overall Square is very versatile and we have been very happy with it.

The inventory tracking system is cumbersome and doesn't work nicely with QBO or Shopify. It cannot sync with our Shopify store which ultimately means we have to keep both platforms updated which is a real pain.

One of the easiest payment services I've used in the past few years. Its portable and easy to use and most customers like how fast and easy it is.

I haven't found any issues with the software or the program. Occasionally run into customers who aren't comfortable with using it.

What I found to be the most beneficial of aspects of this software and accessories is the fact that it incorporates everything essential to successfully implementing a source of income for your business that is highly adaptable to various situations. Essentially, a POS that is direct banking as well, and at it's best, in my opinion.

Initially, and for the general entirety, I have been completely satisfied with all aspects of this software, it has become an asset and even more so a staple in regards to my business functioning at an efficient level.

I liked how easy it was to setup and connect to my bank account. The invoices made it easier to collect and the mobile app worked very smoothly.

At the time I was using they charged for everything. Payroll, scheduling, and any extra site features. The breakdowns on the back end weren't as thorough as quickbooks either so I switched.