Commusoft Reviews

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Easy to track users and invoice. The overall layout is very easy to use

The maps function is a bit laggy when seeing where the engineers are.

very easy to use and simple to set up to get started with ease

that you cannot mass delete old data from system in bulk or for a time period caused storage issues

The system is easy to navigate and the support from Commusoft is great.

miss the office admin reminders for example vehicle reminders mot etc

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.

Fairly easy to use with handy support feature

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

User friendy
Stores all information in one place
Mobile use

No concerns - Used this package for many years always happy with it.

using this software makes managing multiple engineers much easier saving me time for more important tasks

there's not much to not like, its a basic software that does what i need

Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.

Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)

Very easy to use, and visually easy to understand daily schedules, also personalising users

the ability to deleting pictures and videos in bulk, like you would on a phone, also

We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead.
You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Set up was a bit tricky but support were brilliant.

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management.

There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business.

The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team!

I will never consider another software company again!

I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;)

Ease of use, robust, lots of automation and the ability to manage lots of jobs.

The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault.