--- description: Learn more about ChangeGear. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChangeGear Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [ChangeGear](/software/106161/changegear-itsm) # ChangeGear Canonical: https://www.getapp.com.au/software/106161/changegear-itsm Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/106161/changegear-itsm?page=2) > ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing > > Verdict: Rated **4.0/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ChangeGear • ChangeGear Service Desk offers a customizable dashboard for team leaders and managers to get insights about KPIs and real-time metrics that help in IT service activities management. • The solution enables end-users to create a personalized workspace where they can access tasks or track, plan and prioritize daily activities. • ChangeGear Service Desk offers process modules with in-built forms, workflows, SLA management, notifications, and reporting features that help different users handle service requests efficiently. • The application integrates with existing infrastructure and other business applications by using various delivery options including web service APIs, file integration services, email connector, and form configuration. • Auditing and logging features provide better security by creating a log of all the edits made to system tickets and displays information about the user who made the last edit. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 51 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceAide - **Location**: San Jose, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Brazil, Canada, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Availability Management - CMDB - Capacity Management - Change Management - Change Planning - Change Tracking - Collaboration Tools ## Integrations (5 total) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) ## Related Categories - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software) - [Change Management Software](https://www.getapp.com.au/directory/971/change-management/software) - [CMDB Software](https://www.getapp.com.au/directory/1141/cmdb/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Alternatives 1. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews) 2. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.com.au/software/103857/manageengine-desktop-central) — 4.6/5 (1489 reviews) 4. [Iru](https://www.getapp.com.au/software/130527/kandji) — 4.9/5 (477 reviews) 5. [PDQ Deploy & Inventory](https://www.getapp.com.au/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) ## Reviews ### "Easy to manage a manipulate" — 5.0/5 > **Brandon** | *29 March 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I can configure everything in the change management system from the GUI to the backend workflows. Change gear is by far one of the most stable out of the box experiences i have come across. > > **Cons**: The reporting could be a little more detailed out of the box to make compliance easier to manage. although Sunview provided us with a SSRS plugin to give us the details we need to meet our compliance requirements. > > We came from a paper change process before but change gear allowed us to move to digital approvals with an audit trail and a centralized place to store evidence for every change that takes place. Overall, from approval to completion the time it takes is nothing like it was before. We get results instantly. ----- ### "ChangeGear Product Review" — 4.0/5 > **Jonathan** | *26 April 2019* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: Great, easy to use tool that provides customization capabilities to fit almost any business need. > > **Cons**: Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. > > We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. ----- ### "Change Gear" — 3.0/5 > **Safi** | *6 February 2019* | Financial Services | Recommendation rating: 3.0/10 > > **Pros**: ITIL format... that has came handy for us. Service Request to problem Solving to RFC part is nice. Customization is nice as well. > > **Cons**: Learning curve.. It requires dedication and set up. Probably better to have the vendor set it up for you. Also software is latent so difficult to use in a high speed work environment. > > I think software can be used effectively if configured in its full capacity. The customization is nice but requires a dedicated person which e do not have the resources for. I like the features but did not have time to learn how to make the best use of it. ----- ### "ChangeGear - Great Product Delivered by a Great Company" — 5.0/5 > **Ben** | *10 October 2016* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Ease of use (for end-users and agents/admins alike) Ease of administration Feature sets Flexibilty of installation (Cloud, Hybrid, On-Premise) Pricing Ease of configuration > > **Cons**: Remote manageability of certain features on full Public Cloud instance (requiring SunView support to interact) > > My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets. The initial price tag was VERY competitive. We found that the product can deliver Enterprise level capabilities at the price point of a typical SMB product. The support of the product has been great when we have to use it (which is almost never). They deliver the product in many forms including Public cloud, Hybrid or on-premise. SunView is highly committed to product development as evidenced by the latest features inherent to ChangeGear v7. Many would consider them a visionary or leading-edge company in the ITSM industry. SunView is also easy to do business with and you will be treated like a family member. Go just buy it. You won't look back. ----- ### "We would have insisted on initial vendor set-up, with one-on-one training for application management" — 5.0/5 > **Pam** | *16 January 2018* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: We enjoy the application flexibility to make changes that suit our business needs and processes and not being held to limitations due to functionality. > > **Cons**: What we like least about the software is the need for customization's that would require Professional Services. If resources are out there, they should probably be made available to the customers to follow and implement on their own. It would be nice to include better reporting capabilities and functionality. > > Customer email notification and trending to forecast needs and change business processes. It also tracks what customers need more help with which has resulted in projecting future expectations. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/106161/changegear-itsm?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/106161/changegear-itsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data