---
description: Learn more about LiveHelp. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveHelp Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveHelp](/software/106137/livehelp)

# LiveHelp

Canonical: https://www.getapp.com.au/software/106137/livehelp

> LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of LiveHelp

 LiveHelp enables customers to get real-time answeres about specific products or services from a trusted reference.

 Operators are able to answer multiple clients simultaneously, while freeing up busy phone lines.

 The solution offers special tools that automatically detect chat ROI and measure the efficiency of operators.

 LiveHelp provides data about site visitors which is useful to evaluate the effectiveness of pay-per-click campaigns, as well as plan future marketing operations.

 The platform is fully customizable, allowing custom features and integrations which are maintained internally by the company's developers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sostanza
- **Location**: Bergamo, Italy
- **Founded**: 2004

## Commercial Context

- **Starting Price**: EUR 4.99
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Lite: €4.99 per month (billed annually) or €6.40 per month (billed monthly)

Standard: €8.20 per month (billed annually) or €10.50 per month (billed monthly)

Business: Custom quotation
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Italian
- **Available Countries**: Brazil, Italy

## Features

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Customisable Branding
- Dashboard
- File Sharing
- Geotargeting
- Knowledge Base Management
- Live Chat
- Mobile Access
- Monitoring
- Offline Form
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Social Media Integration

## Integrations (3 total)

- Adobe Commerce
- WordPress
- Zendesk Suite

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Good Live help messenger" — 5.0/5

> **Verified Reviewer** | *2 July 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: It is incredibly practical and simple to use. Additionally, the customer service is dependable for access and real-time issue resolution, which helps my business run smoothly.
> 
> **Cons**: I don't have anything against this app, but I would want to advise that they offer more options or suggestions for the answers they will give. It would also be wonderful if they responded more quickly.

-----

### "Incredible customer service" — 5.0/5

> **Brigno** | *23 May 2016*
> 
> LiveHelp has helped us in boosting ecommerce roi. We got all features we needed, the also developed some new functions based on our advices.

## Links

- [View on GetApp](https://www.getapp.com.au/software/106137/livehelp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/livehelp/> |
| en-AE | <https://www.getapp.ae/software/106137/livehelp> |
| en-AU | <https://www.getapp.com.au/software/106137/livehelp> |
| en-CA | <https://www.getapp.ca/software/106137/livehelp> |
| en-GB | <https://www.getapp.co.uk/software/106137/livehelp> |
| en-IE | <https://www.getapp.ie/software/106137/livehelp> |
| en-NZ | <https://www.getapp.co.nz/software/106137/livehelp> |
| en-SG | <https://www.getapp.sg/software/106137/livehelp> |
| en-ZA | <https://www.getapp.za.com/software/106137/livehelp> |
| es | <https://www.getapp.es/software/106137/livehelp> |
| es-CL | <https://www.getapp.cl/software/106137/livehelp> |
| es-CO | <https://www.getapp.com.co/software/106137/livehelp> |
| es-MX | <https://www.getapp.com.mx/software/106137/livehelp> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"LiveHelp","description":"LiveHelp is a flexible live chat solution that enables web visitors to chat with agents for real-time customer care on products or services. The platform serves medium to large-sized organizations within industries such as eCommerce, rental, tourism, commodities, automotive and more. Agents are able to chat with several customers at a time, prioritize queues, and forward chats from one department to another. \n\nLiveHelp creates a communication channel for direct and personalized contact with customers, including a photo of the assigned agent within the chat window. A log of previous messages from all visitors are displayed in order to help improve user experience and increase customer satisfaction. Desktop notifications alert agents of the most important chat events, whenever the chat panel is in left in the background. After the chat is over, agents are able to assign a category to the conversation. \n\nLiveHelp also offers Livebot, a virtual assistant integrated with real chat. Livebot can be setup as a first touch-point, helping agents during peak hours. When selected, live agents will only receive high value chats which can be requested by customers. The platform’s admin dashboard provides data about site visitors, such as their page of origin, which can be used to evaluate the effectiveness of pay-per-click campaigns. \n\nAdditional features include file exchange during chat, chat transfer for redirecting customers, canned responses, chat logs, transcripts, contact forms, and more. Management features provide real-time monitoring of agents, ‘call me back’ requests, multiple department mode, and team leader mode. LiveHelp allows custom integration with various third party CRM and CMS systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2216084e-2445-464f-8ae2-7ae77f8d7cd7.png","url":"https://www.getapp.com.au/software/106137/livehelp","@id":"https://www.getapp.com.au/software/106137/livehelp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"offers":{"price":"4.99","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/software/106137/livehelp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"LiveHelp","position":3,"item":"/software/106137/livehelp","@type":"ListItem"}]}]}
</script>